Chapter 1

Introduction to
Organizational Behavior

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 OB studies what people do in an
organization and how that
behavior affects the performance
of the organization.

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 Effective manager vs. successful manager

Management duties
What managers do

Management roles

Management skills

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Management functions
Planning

Organizing

Leading

Controlling

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Management functions
Interpersonal roles

Informational roles

Decisional roles

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Management skills
Technical skills

Human skills

Conceptual skills

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7
 Goals of Organizational
Behavior

Explain, predict, and

control human behavior

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The field of OB seeks to replace
intuitive explanations with
systematic study

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What other knowledge
help us understand OB?

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 Contributing Disciplines
Psychology seeks to
measure,explain,
and change
behavior
Sociology studies
people in relation to their
fellow human beings

Social psychology
focuses on the
influence of people
on one another

Political science is the

Anthropology is the
study of the
study of societies
behavior of individuals
to learn about human
and groups within
beings and their activities
a political environment
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OB Model

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Dependent variable
Things which will be affected by OB
Productivity
What factors influence the effectiveness and
efficiency of individuals
Absenteeism
Absenteeism is not all bad
Having too high employee absent rate will affect
productivity
Turnover
Not all turnover is bad
High turnover ratein some degree affect
productivity, particularly 4 the hospitality inducstry

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 Organizational citizenship behavior (OCB)
No one will want to pick up the slack
No one would want to walk extra miles to achieve
the goals.
Job satisfaction
Unhappy employeeswhat else can you say?

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Organizational citizenship
Discretionary behavior
Not part of an employee's formal job
requirements
Promotes the effective functioning of the
organization

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Examples of Organizational
Citizenship
Helping others on one's work team
Volunteering for extra job activities
Avoiding unnecessary conflicts
Making constructive statements about
one's work group and the overall
organization

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Independent variables
Individual variables
Age, gender, personality, emotion, values, attitude,
ability
Perception, individual decision making, learning, and
motivation
Group variables
Norm, communication, leadership, power, politics
Organization system variables
Organizational culture, HR practices

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Challenges and
Opportunities for OB

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 Typical employee is getting older
More women and minorities in the workplace
Global competition is requiring employees to
become more flexible
Historical loyalty-bonds that held many
employees to their employers are being
severed

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Responding to Globalization

Increased Foreign Assignments

Working with People from Different
Cultures
Coping with Anti-Capitalism Backlash
Overseeing Movement of Jobs to
Countries with Low-cost Labor

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Managing Diversity
Workforce diversity -
organizations are
becoming a more
heterogeneous mix of
people in terms of gender,
age, race, ethnicity, and
sexual orientation

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Diversity Implications
Managers have to shift their philosophy
from treating everyone alike to
recognizing differences and responding
to those differences in ways that ensure
employee retention and greater
productivity.

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OB Insights
Improving People Skills
Improving Customer Service
Empowering People
Working in Networked Organizations
Stimulating Innovation and Change

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OB Insights
Coping with Temporariness
Helping Employees Balance Work/Life
Conflicts
Declining Employee Loyalty
Improving Ethical Behavior

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