Management Information System

Project Presentation

Section B
Group 5
Manvendra Bisht (140201073)
Mayank Gupta (140201075)
Mohd. Mohtashim (140201078)
Nishant Agarwal (140201086)
Nitesh Dalal (140201087)
Indian Automobile Industry
It is the seventh largest and the second
fastest growing industry in the world.
It accounts for almost 5.2% of the GDP
Almost 2.5 million units of automobiles
are generated every year.
India is ASIAs fourth largest exporter in
the automobile segment.
Why MIS in Automobile Industry?
Inventory Management
Helps in monitoring various projects
simultaneously and thus helps us reduce
time.
Integration of various other departments
to one standard database.
Reduction of errors and operational
visibility.
Real time information access by improved
CRM.
Beginning of Maruti
Founded in 1981 as Maruti Udyog Limited
and was a subsidiary of Suzuki Motor
Corporation of Japan.
Initially the GOI had 76% stakes in the
company and Suzuki had only 24% stakes.
By 2007, GOI sold all its stakes to Indian
Financial Institutions and is no longer a
partner in it.
Today the company generates an turnover
of almost 4 billion $.
Management Information System
Business Areas where MIS Could Be
Implemented

Finance
Leasing
Insurance
Pre-owned car
Problems Before Implementing ERP in
Maruti Suzuki
Lack of proper control over the system
Lack of proper information
No real time access to information
Lack of time management because of no
proper coordination
Information Systems used in Maruti
Suzuki
Hyperion

Oracle Purchasing

Oracle Human Resource

Consumer Interaction System

Dealer Management System

Customer Relationship Management

Hyperion
Hyperion was the software which was
developed by Oracle and was used to
maintain financial transactions of the
company.
This was a huge success as it was easily
integrated with the system and followed
the standard accounting principles.
This software proved to be a great
success in the financial field of Maruti
Suzuki.
Oracle Purchasing
This was implemented by Maruti to
manage the procurement of capital
goods, services, and indirect
consumables.
This process helped in centralizing the
data, unlike the previous method where
excel was used to maintain records and
could not be accessed by everyone.
This helps in saving time as one
department may not have to approach
other departments and can directly have
the data required.
 Oracle Human Resources

This software controlled various aspects of HR like

recruitment, payroll, compensation management,
etc.
The details of each and every employee are stored in
the data base, from where the HR staff could access
the complete work history and profile.
This ensured that the employees received proper
training and in case of vacancy which employee had
to be promoted.
This software allowed the staff of HR to focus on
performance assessment and staff development.
Customer Interaction System
Also known as the C.I.S, this facilitates
the recording of the customer data
The data is collected by the agent and
processed into the system
The daily inquiries are fed into the
system and appointments with the
customers are fixed
Dealer Management System
Now, the data that is collected by various
dealers is processed in the D.M.S.
DMS keeps a record of the enquiry, until
and unless the enquiry is not converted or
closed.
For a company which is oriented towards
customer satisfaction, DMS is a major
tool.
Customer Relationship Management
Customer Relationship Management
To keep up with the competition it is
necessary to keep your customers intact.
Maruti implemented a number of CRM
softwares like Express service bays, 2-
Technician bays, Door step service,
Maruti Auto card, Call Centre, Road
Services
Benefits of Implementing ERP

Standardization of Greater Efficiency &

Whole Process Less Confusion

Benefits

Operations Made
Time Saving Easy By Centralizing
Process
Recommendations

Handles
Improves
Warranty
Logistics
Claims

Vehicle
Improves
Order to
Vehicle
Delivery
Planning
Process Implementation
of SAP in ERP
Thank You