Dr.Prof.Ganesh Pathak (Assistant Professor-Rajeev Gandhi Business School) Management Problem/ Research Customer Satisfaction level after buying flat As per presented prior to sale and after the possession of flat. Commitment fulfillment from the Builder. Quality of the product including all the materials used in the flat (Paint, Tiles, Bricks, Switches, etc.) To improve customer output in respect of companys new future project. To improve customer satisfaction level and quality . Statement of Research Problem According to the research problem statement of research is study of Customer Satisfaction after buying flat with special reference to Manor Magnova Realty Wakad Pune. Objectives of the Study To study customer satisfaction level of customer on various parameters of quality and service. To find out the customer expectation from Magnova Realty. To suggest ways to enhance customer service expereince. To suggest methods to reduce the inefficiencies. To analyze customer profile of Magnova Manor Realty. Hypothesis of the Study Scope of the Study Geographical Scope The existing customers of Magnova Manor Realty Marunji Road, Wakad Pune. Conceptual Scope The Study cover customer satisfaction level of customer after buying flat. Analytical Scope Customer satisfaction in respect of Product, Price, Place, Promotion, Physical evidence, People, Process Importance of the Study The project initiate the customer satisfaction level on the various parameters by which the company may increase there customer satisfaction level in respect of the quality improvevisation, amenities provided by the builder, legal difficulties, loan facilities, on time possession, etc. Research methodology Type of Research Design The Descriptive Research design use for Project Data Collection Method Primary data was collected through a structured questionnaire. The Questionnaire was distributed to Investor Instruments- Questionnaire is used for data collection Sampling Population - 86 Sample Size - 71 Sampling method - Simple random sampling Data Analysis Simple Table and Chart use for data analysis Chapterisation 1) Introduction to the Study 2) Conceptual Background 3) Organizational Profile 4) Data Analysis and Presentation 5) Finding, Suggestion and Conclusion Annexure Bibliography THANK YOU