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Relax
Let Faith do the Work!
As a 20 year expert automotive painter in the Baltimore, Maryland area, one of the epicenters of the
American automotive industry, Faith Auto Works owner and president, Tim Hassinger, relocated to
New York when he met and married a native Long Islander, making Long Island, New York home.
After experiencing many industry changes over the course of two decades and seeing the rapidly
emerging technologies and manufacturer processes facing the industry, Tim knew there was a need
for increased training, more industry transparency and progressive methodologies.
Faith Auto Works opened shop doors in the winter of 2010 and quickly outgrew its original 1,500
square foot space, renting any available units nearby; soon the company was renting 3,500 additional
square feet and realized it was time to commit to something bigger. In 2015, Faith Auto Works
invested in a 18,000 square foot building purchase, complete gut renovation and major tooling project
and is now proud to occupy a 9,000 square foot, state of the art facility, with an additional 9,000
square feet for further expansion. Faith Auto Works easily and efficiently accommodates 150-200 cars
per month and has grown the business to the success it is today and it continues to grow with each
passing year.
Since the completion of the project, we have proudly partnered with AkzoNobel, LKQ Corp, have
become I-Car gold certified and Assured Performance certified. With their support we are
continuously streamlining the repair process and improving our game. Faith Auto Works is a process
centered environment able to maintain job quality, proven cycle time and customer satisfaction over
high volume.
Tim's many years of experience as an automotive industry employee inspire him to run Faith Auto
Works on transparency, honesty, integrity and quality craftsmanship across the board. These are the
qualities Faith Auto Works believes in and knows are the key to both spiritual and financial success,
customer satisfaction and retention.
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Because the insurance industry is highly competitive, we understand your need to balance policy holder retention
and increase product sales while dealing with shrinking budgets. Therefore, referring a shop should never
compromise an insurance companys objective. The repair facility you select should be measured; improving your
overall market position and meeting your corporate claim guidelines.
Faith Auto Works will assist agents, claims representatives and their customers by providing a sophisticated repair
solution that guarantees your claims metrics will be met. Several unique methods are utilized at Faith Auto Works,
most notably however, is how we manage severity costs, resulting in higher levels of cost control. To ensure
compliance, our organization continually measures the following:
Repair severity
% supplemented
# of supplements
Parts as a % of sales (to labor) ratio
Alternative parts %
Repair vs. replace
Estimating compliance
Closed claim compliance
CSI
Days late
Cycle time
Repair quality index
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We know the frustration and confusion resulting from a collision, so our team is prepared
to provide assistance to your insureds and claimants every step of the way. We ease
their concerns by leading them through the entire process and ensuring they understand
their vehicle will be restored back to factory specifications.
over
Refinishing Steps
Digital camera color proofing
Paint color mapping comparison of color
Vehicle is pre-washed prior to prep
Vehicle is prepped / primed at downdraft prep station
Technicians use 3M preparation system
Primer is tinted for vehicle color match
Color is custom mixed to the exact variance using
computerized mixing scale (Sikkens)
Color tested on spray-out card & compared
Paint is applied using SATAjet HVLP spray guns
Clear coat is applied to protect from UV fade
Vehicle is baked in Blowtherm booth at 120
Vehicle is polished & prepped for reassembly
Vehicle is sent for reassembly and delivery
Faith Auto Works embraces todays
emerging technologies and adopts lean business models...
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Professional collision facilities drive policy holder retention and customer loyalty.
Faith Auto Works provides a foolproof method of increasing your companys opportunity
to manage your repair severity, while increasing customer engagement.
The Faith Auto Works Advantage includes the following:
Availability to you and your customers 24-7-365
State-of-the-art technology to monitor performance metrics daily, ensuring that effective repair methods are utilized.
Benchmark level customer service is monitored and measured every month.
Comprehensive monthly and quarterly reporting can be provided to support the data your company values.
Document claim processes and procedures to establish defined responsibilities for program success.
Use of CCC ONE Update Plus to send periodic text and email messages through drop-off to delivery, including
reminders of how well their car is being taken care of.
The ultimate goal of Faith Auto Works is to deliver solutions while improving our repair partners success. Every
business solution Faith Auto Works provides will lead to the development or maintenance of a competitive advantage.
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Relax
Let Faith do the Work!