PRESENTED BY

Rahul Vijay More

Faculty of IBMA Loni
 Objectives of the workshop

 To understand the communication meaning and

process
 To understand the communication styles of verbal
and nonverbal communication
 To understand the various factors which influence
communication
 To understand how individual barriers affect the
communication process
 To understand the individual factors that can be
used to improve interpersonal communication.
Communication - Meaning

 Communication is a dynamic process…

 through this process we convey a thought or
feeling to someone else.
 how it is received depends on a set of events,
stimuli, that person is exposed to.
 how you say what you say plays an important
role in communication.
 Definition………….

 Communication is an exchange of facts, ideas

opinions or emotion two or more person

 Communication is the transfer of information

from one person to another

 The art and the technique of using words

effectively to impart information or ideas
AIMS OF COMMUNICATION

 TO GET THE BEST RESULTS FROM OUR

COMMUNICATION, FOLLOWING FOUR
AREAS ARE TO BE WATCHED
 WHAT WE MEAN TO SAY?
 WHAT WE ACTUALLY SAY?
 WHAT THE OTHER PERSON HEARS?
 WHAT THE OTHER PERSON THINKS HE HEARS.
Feature of communication

 Communication is unavoidable
 Communication is a two way traffic
 Communication is a social process
 Communication is continuous process
 Communication is universal
 Media of communication
COMMUNICATION

 MEDIA - TO MOVE SOMETHING, FROM ONE

PLACE TO THE OTHER
 PHYSICAL
 ROADS
 RAILWAYS
 AIRCRAFT
 LIFTS AND ESCALATORS
 ELECTRONIC (WIRED & WIRELESS)
 TELEPHONE
 RADIO
 TELEVISION
COMMUNICATION

 PRINT
 NEWSPAPERS
 BOOKS
 BROCHURES
 AUTOMATION
 REMOTE CONTROLS
 AUTO PILOT AND AUTO LANDING
 UNMANNED AIRCRAFTS AND TRAINS
COMMUNICATION DEFINED
TRANSFER OF MESSAGE FROM ONE MIND (SENDER) TO OTHER
MIND (RECEIPIENT) WILL BE SUCCESSFUL, IF FOLLOWING
STAGES ARE PERFORMED WELL
 SOURCE
 SELECT THE MESSAGE ACCORDING TO THE SITUATION AND
THE AUDIENCE
 WORDING THE MESSAGE
 UTTERING THE WORDS
 TARGET
 LISTENING
 UNDERSTANDING
 REGISTERING THE MESSAGE
 The Communication Cycle

Encoding Channel Decoding

Message Message

Source Receiver

Feedback
 Writing
9% Speaking
30%
Reading
16%

Listening
45%
 To be an effective communicator and to
get your point across without
misunderstanding and confusion, your
goal should be to lessen the frequency of
problems at each stage of this process,
with clear, concise, accurate, well-
planned communications
TYPES OF COMMUNICATION
 SOUNDS
 TALKING, MUSIC, COUGHING, WHISTLING, CRYING, BARKING
 EXAMPLES : RADIO, TELEPHONE, TAPE-RECORDERS
 SIGNS
 ALPHABETS, DRAWINGS, SIGN LANGUAGE
 EXAMPLES : WRITING, PICTURES, SIGNAGE, ACTIONS,EXAMPLES :
GESTURES
 COMBINATION OF TWO : TELEVISION, CINEMA, LIVE CONCERTS
 OTHER SENSES
 FEELING - BRAILLE, HOT, WARM, ROUGH
 SMELLING – FLOWER, GARBAGE
 TASTE – BITTER, SWEET, SOUR,
TYPES OF COMMUNICATION

 VERBAL
 TALKING, CRYING, LAUGHING, SHOUTING
 NON-VERBAL (BODY-LANGUAGE)
 HAIR STYLING, DRESSING, ATTIRE
 POSTURE, HAND MOVEMENTS
 GESTURES, EYE-MOVEMENTS, SMILE, TEARS,
RAISED EYE-BROWS, WRINKLES ON THE
FOREHEAD
……..
Look….
TYPES OF COMMUNICATION

 SPIRITUAL (HYPOTHETICAL)
 MOTHER CHILD COMMUNICATION AND
LACTATION
 LAILA - MAJNOO COMMUNICATION
 DREAMS
 PRAYERS
HOW TO BE MORE EFFECTIVE?

 DO HOMEWORK AND REHEARSE

 PRESENT IDEAS IN ORDERLY MANNER
AND COMPREHENSIVELY
 LISTEN TO YOUR AUDIENCE
 HAVE RIGHT VOICE MODULATION
 OPTIMUM VOLUME
 VOCAL VARIETY
 MAKE IT PERSUASIVE
Persuasive Communication
Communicator Audience
Characteristics Communication Medium Characteristics

• Expert • Self-esteem
• Credibility Message • Inoculated
• Attractive Content

• Present all sides

• Few arguments
• Emotional appeals
• Inoculation effect
HOW TO BE MORE EFFECTIVE?

 BE STIMULATING
 BE CONCIOUS OF BIAS
 APPLY BODY LANGUAGE
 HAVE A SMILE ON YOUR FACE
 BE A MIRROR OF YOUR MESSAGE
 EMPHASISE ALL THE TIME
 USE THE “KISS” METHOD
 MAINTAIN A RIGHT DISTANCE
Effective Communication

 Enjoy yourself. The

audience will be on your side
and want to hear what you
have to say!
 Use of Visual Aids

 Overhead Transparencies, Slides, Flip Charts,

Videos, Handouts and Props
 Multi-Media Presentation as being done now.
 Experiment with PROPs
 Concave and Convex Mirrors
 Dispersal of Light (Prism and Disc)
 Magnets (Attraction of the Opposite Poles)
 Recipe for a perfect Society
 Creativity
© K.Amruth Kumar 2005
 Creativity
© K.Amruth Kumar 2005
Use of Examples and Stories

 Examples from real life

 “Stitch in time saves nine”
 ABC & Co did not complete Book-Keeping on timely
basis and that resulted into serious chaos
 Stories to establish your view-point
 “Unity is the best policy”
 Story of the dying man and his 3 sons and the bundle
of sticks
WHAT NOT TO DO?

 EXAGERRATION
 FILTERING
 VAGUENESS AND GENERALITY
 EGOCENTRIC LANGUAGE
 JAW-BREAKERS -LANGUAGE
 DEVIATION FROM THE SUBJECT
WHAT NOT TO DO?

 CONFUSING FACTS WITH OPINIONS

 HANDS TO FACE GESTURES
 HANDS IN THE POCKET
 OBJECTIONABLE POSTURES
 AHs AND PAUSEs – UNWANTED WORDS
OR PHRASES
MISCOMMUNICATION
MISCOMMUNICATION

 A FEW MISUNDERSTOOD WORDS MEAN LIFE

AND DEATH
 WORST AVIATION DISASTERS DUE TO
MISCOMMUNICATION
 IN 1977 IN CANARY ISLANDS, TRAFFIC
CONTROLLER GAVE DEPARTURE INSTRUCTIONS,
KLM 747 PILOT THOUGHT ITS DEPARTURE
CLEARANCE. HE PULLED THE THROTTLE AND HIT
A PANAM 747 ON THE RUNWAY KILLING 583
PEOPLE.
MISCOMMUNICATION

 BOTH WERE SPEAKING ENGLISH AND THE

AIR-TRAFFIC CONTROLLER GAVE THE
RIGHT MESSAGE. BUT THE PILOT
MISUNDERSTOOD. RESULT – DEATH
 SIMPLE MISUNDERSTANDINGS,
ALTHOUGH THE INTENTIONS ARE CLEAR.
RESULT – RELATIONSHIP
IMPAIRED
 Communication- Two Way Process
Sender Transmit Receiver
Message

Form Encode Receive Decode

message message encoded message
message

Noise

Decode Receive Encode Form

feedback feedback feedback feedback

Transmit
Feedback
Communication is integral for any
relationship, be it at home, with friends, or at
work. Research has shown consistently that a
deficiency in this skill can absolutely ruin
relationships. The foundation of solid
interpersonal skills is not just making yourself
be heard but also involves an understanding of
where other people are coming from.
BE A GOOD LISTENER

 COMMUNICATION IS NEVER A ONE WAY

PROCESS
 WHEN OTHER PERSON IS TALKING, SHUT-UP
 PAY TOTAL AND UNDIVIDED ATTENTION WHEN
LISTENING
 WATCH YOUR BODY LANGUAGE
 LISTEN FOR SIGNALS
 DO NOT GET EMOTIONALLY INVOLVED
 USE EXPRESSIONS LIKE “I SEE” ETC.
Active Listening Process and
Strategies
SENSING
•Postpone evaluation
• Avoid interruptions
• Maintain interest

ACTIVE
LISTENING

RESPONDING EVALUATING
• Show interest • Empathize
• Clarify the message • Organize information
IMPORTANCE

 SUCCESSFUL BUSINESSMAN -
 GREAT RESEARCHES
 POLITICAL LEADERS
 REVOLUTIONARIES
 SUCCESSFUL LAWYERS
 ACTORS
COMMUNICATION REVOLUTION

 REVOLUTIONARY CHANGES
 E-MAIL, VIDEO COMMUNICATION
 ELECTRONIC CONFERENCING
 DOCUMENT CONFERENCING
 A person will not be respected for his physical
attire but for his communication skills
CONCLUSION

YOU NEED TO BE A BETTER COMMUNICATOR TO

 BE POPULAR AT HOME AND AT YOUR
INSTITUTION.
 TO BE EFFECTIVE IN SELLING AND
COMMUNICATING YOUR IDEAS TO OTHERS
 TO IMPROVE YOUR PERSONALITY
 TO BE MORE PRODUCTIVE
 TO PROGRESS IN LIFE
 TO INFLUENCE PEOPLE
 TO ACHIEVE YOUR DREAMS
 Reading Test

I cdnuolt blveiee taht I cluod aulaclty uesdnatnrd waht I was

rdgnieg
--------------------------------------------------------
THE PAOMNNEHAL PWEOR OF THE HMUAN MNID
Aoccdrnig to a rscheearch at Cmabrigde Uinervtisy, it deosn't
mttaer in waht oredr the ltteers in a wrod are, the olny
iprmoatnt tihng is taht the frist and lsat ltteer be in the rghit
pclae. The rset can be a taotl mses and you can sitll raed it
wouthit porbelm. Tihs is bcuseae the huamn mnid deos not
raed ervey lteter by istlef, but the wrod as a wlohe.
Amzanig huh?
Communication Skills
Successful Career
 In a recent survey of recruiters from
companies with more than 50,000
employees, communication skills were cited
as the single more important decisive factor
in choosing managers
Communication Skills for
Successful Career
 . The survey, conducted by the University of
Pittsburgh’s Katz Business School, points out
that communication skills, including written
and oral presentations, as well as an ability to
work with others, are the main factor
contributing to job success
THANK YOU
E-Mail
nazir.vaid@gmail.com