IT Managed

Services
A Brief About Managed Services
Managed services is
the practice of
outsourcing on a
proactive basis
management
responsibilities and
functions and a
strategic method for
improving operations
and cutting expenses.
Managed Services
Managed Services Need
M.S. model can be can be used for
following situations:
- The organization has multiple locations of operation
- The organization has large number of work force
- The resource pool for processes are underutilized.
- The skills required for managing operations are specialized.
- The cost of operations is going up.
Benefits for Managed Services
Key customer benefits of Managed
Services are:
- Customer peace of mind monitor network on 24x7x365 basis
proactively.
- Single point of contact for all issues.
- Single supplier instead of multiple vendors.
- Defined Service Levels (SLAs)
- Avoid costs of building own management & reporting systems
- Lower Total Cost Ownership (TCO) for client
- Provides in lesser cycle time, more value to the Client.
Benefits for Service Providers
Key service providers benefits of
Managed IT support services are:
- More Business contracts extended longevity.
- Increased ARPU (average revenue per user) .
- Ability to interact with & influence customers at a
business/application decision making level.
- Providing value to the client of the Services availed by adding
value.
The Architecture
A typical high-level architecture of a
managed services platform consists of :
-
Data center.
Provisioning manager.
Monitoring server.
Application server.
Virtualization components.
These components serve as the back-
end of the managed services
environment.
Managed Services - Usage
Characteristics
Users do not own the physical infrastructure.

They rent usage from a third-party provider.

They consume resources as a service.

They pay only for resources that they use.

Servers are not unnecessarily left idle.

Users do not have to engineer for peak load limits.

With increased high-speed bandwidth, response

times has been greatly reduced.
Managed Services Trends
To sustain Managed Services model, it is not enough to focus on
the mere Centralization of transaction processing activities.
MSP are to be business-focused and develop a high
performance service culture and establishing best practice
processes.
Managed Services Drivers
Managed Services providers can generate scale-based
synergies as more Managed Services contracts are agreed.

The larger the scope of the agreement, the greater the

potential for Managed Services providers to maximize
efficiencies and reduce costs.
Approach for delivering a
Managed Services Model
The process of transitioning a Managed
Services model can be split into three
manageable phases, each phase being crucial
for the success of Managed Services to be
operational.
Developing the Strategy
Operational Blue Print
Implementation
Managed Services Models
Staff Augmentation Model : Previously organizations
were once confined to the staff augmentation model for
growth, they can now engage managed services a model
that can allow organizations to grow without hiring
additional employees.
The Managed Services Model: Managed service is a
model within which client organizations outsource the
management and operation of support systems to external
service providers which includes management, monitoring,
and maintenance of systems and datacenter infrastructure
Managed Service Providers
Significant resources and expertise in building and
managing next-generation data centers.

The barrier to entry is also significantly higher with capital

expenditure required and billing and management creates
some overhead.

Nonetheless, significant operational efficiency and agility

advantages can be realized, even by small organizations,
and server consolidation and virtualization rollouts are
already well underway.
Contact Us info@fltcase.com