CORPORATE

ETIQUETTES

D e d i c a t e d t o R a m

B Y - M O H A N H AR I K A L A W A T E
 WHY ETIQUETTES?

Forcreating a harmonious work

environment
For representing your company in the
best way
To exhibit our corporate identity
For persuasion
 HOW ETIQUETTES HELP YOU?

Etiquettes help you to :

Project a positive image.
Project confidence and authority.
Distinguish yourself from the
competition.
Build relationships.
Develop and maintain business
 WHAT IS AN ETIQUETTE?

Four Things Etiquette is NOT

X A set of rigid rules.
X Something for the wealthy or well
born.
X A thing of the past.
X Snobbishness
 SO WHAT ETIQUETTE EXACTLY IS?

Etiquette is a combination of manners and

principles
Manners :

What to do in all kinds of situations and what

to expect from other people.

Principles:
The guiding concepts on which all manners
are based.
Consideration.
Respect.
 CORPORATE ETIQUETTES

Creating our self-image or first impression:

You will never get a second chance to make
first impression

Why first impression is important?

It distinguishes you from others
It shows how competent you are
 CORPORATE ETIQUETTES

HOW to create first impression:

Our expression is depend on action
Our impression is depend on reaction
A few things that matter to make a great first
impression:
Deportment.
Smile.
Eye Contact.
Mood.
Clothing.
Attitude.
Attention.
Elocution
 CORPORATE ETIQUETTES

Corporate you :Etiquettes at workplace

Situation # I: With your superiors:
Do your job.
Treat your boss with respect and
understanding.
Call your boss Mr. or Mrs.
Dress in a style which reflects your corporate
identity.
Dont assume that your boss is your friend.
Dont confuse business entertainment with
social event.
 CORPORATE ETIQUETTES

Situation # II: With your clients:

Respect your clients time.
Respect your clients privacy.
Handle yourself in a gracious and courteous
way
Write followup letters and thank you notes to
clients.
Remember that you represent your company
 CORPORATE ETIQUETTES

Situation # III: With your peers

Respect rank and treat it appropriately.
Respect others privacy and be courteous to
them.
Respect others views
Handle disagreements gracefully.
Handle job stress without imposing yourself on
others.
Extend courtesies to all members of the
company
 CORPORATE ETIQUETTES

Situation # IV: With your staf

Ask others to do things rather than tell them.
Be clear.
Be polite.
Learn peoples names and use them.
Recognize that everyone has a life outside
work.
Be accommodating.
GROOMING ETIQUETTES
 DINING ETIQUETTES

Things you should do or Pros:

If you cannot eat a certain type of food or have
some special needs, tell your host several days
before the dinner party.
If you are a guest, it is polite to wait until your
host starts eating or indicates you should do so.
It shows consideration.
Always chew and swallow all the food in your
mouth before taking more or taking a drink.
Always say thank you when served something.
It shows appreciation.
 DINING ETIQUETTES

Things you should not do or Cons :

X Never lick or put your knife in your mouth.
X Never chew with your mouth open. No one
wants to see food being chewed or hearing it
being munched on.
X It is impolite to have your elbows on the table
while you are eating.
X Never talk with food in your mouth.
X Never take food from your neighbor's plate.
X Never pick food out of your teeth with your
fingernails.
 TELEPHONE ETIQUETTES

Situation # I: Answering Calls

Try to answer the phone within three rings. Answering a
phone too fast can catch the caller of guard and waiting
too long can make the caller angry.
Answer with a friendly greeting.
Smile - it shows, even through the phone lines; speak in
a pleasant tone of voice - the caller will appreciate it.
Ask the caller for their name, even if their name is not
necessary for the call. This shows you have taken an
interest in them.
Use the hold button when leaving a line so that the
caller does not accidentally overhear conversations
being held nearby.
 TELEPHONE ETIQUETTES

Situation # II: Making Calls

When you call someone and they answer the
phone, do not say "Who am I speaking with?
Always know and state the purpose of the
communication.
When you reach a wrong number, don't
argue with the person who answered the call
or keep them on the line. Say: "I'm sorry, I
must have the wrong number. Please excuse
the interruption." And then hang up.
 COMMUNICATION ETIQUETTES: VERBAL

Good communicators know:

How to give and accept compliments gracefully.
They can talk about many diferent subjects
and are able to maneuver through
conversations about subjects they know little
about without difficulty.
They know when to discuss business and when
not to.
They know how to step in to fill in an
embarrassing void in conversation.
 COMMUNICATION ETIQUETTES: NON-
VERBAL

Good communicators know :

How to use non-verbal elements like:
Eye contact
Facial expression
Gesture & Posture
Movements
Voice intonation
 COMMUNICATION ETIQUETTES: NON-VERBAL

Non verbal signs & their meaning

Arms crossed Defensive
Brisk erect walk Self-confidence
Foot kicking Boredom
Tapping fingers Impatience
Hands in pocket Dejection
Playing with hairs Lack of confidence
Biting the nails Nervousness & insecurity
Looking down with face Lack of faith
turned away