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Managing Disruptive

Classroom Behavior

Angela Provitera McGlynn


Biography
Professor Emeritus of Psychology, MCCC
Author of several books and numerous
articles; regular contributor to The
Hispanic Outlook in Higher Education
Latest books: see slide towards end of
presentation
National Consultant on Teaching and
Learning Issues; Trainer for Transformation
Associates, LLC
Web site:
www.mccc.edu/~amcglynn/index.html
E-mail address: amcglynn5@verizon.net
Objectives
Create a positive tone at the start of the
semester
Prevent disruptive behavior from occurring in
the first place
Handle side conversations
Manage technology-related disruptive
behaviors such as cell phones
Prevent violations of academic integrity
Deal with incivilities should they occur
Question
What is the number one classroom behavior
issue that you hope to manage more
effectively?
Create a positive tone at the start of the
semester
The task of the first day is to begin to create a
climate in which all students feel welcome
The most important goal for the first day is to
have students leave with a desire to come back
Create a positive tone at the start of the
semester even in large classes
Create a positive tone at the start of the
semester

Getting students to want to return to the next


class involves students feeling
that the teacher is approachable
the beginning of a sense of community with
their classmates, and
students believing that the course is worthwhile
and that they can succeed in it
Managing Disruptive Behavior by
Creating a Positive Tone
Research shows that disruptive behavior is
more likely to occur in authoritarian
classroom settings
It is important from Day 1 to create a warm,
inclusive classroom atmosphere
The first day of class is the most important
day of the semester
Managing Disruptive Behavior by
Creating a Positive Tone
Some time should be devoted to learning
students names and getting students to meet
one another
Introducing yourself in a way that makes you
seem approachable is crucial
Creating a Positive Tone Introducing
Yourself
Warming the Classroom Environment
Build rapport with students by:
greeting them before each class begins
use students names to boost their self-
esteem
invite students to visit your office
show your caring and interest in students
lives and in their learning
use humor where appropriate to create
informality
Warming the Classroom Environment
Preventing Disruptive Behavior
Distribute a handout about appropriate
classroom behavior on the first day of class
(or include a statement in the syllabus).
Either tell students you would like their input,
or have the students create the guidelines
sheet
(See The Classroom as a Learning Community
guidelines sheet)
Preventing Disruptive Behavior
The handout needs to be non-authoritarian
but very clear regarding your attendance
policy, lateness to class policy, respecting
everyones opinions in class and respecting
one another, cell phone policy, no-talking
while someone else is talking, etc.
Preventing Disruptive Behavior
Word the statement in a positive way rather
than telling students what not to do
Clearly state the norms for class discussion,
as for example, respecting each others
opinions
Preventing Disruptive Behavior
Create an atmosphere in which it is
acceptable to disagree, always respectfully
If a student makes a potentially hurtful
remark, intervene by depersonalizing the
remark and processing the issue so that all
students feel protected
What To Do With Side Conversations
Establish eye contact with the talkers
Move close to where the talkers are speaking
Remind students that only one person speaks
at a time in the classroom
What To Do With Side Conversations
Speak to the talkers privately after class
explaining that you understand it is difficult to
stay quiet for a long period of time but that
you and their classmates are distracted by
their talking
Ask students to write something down related
to the course
Tips to Prevent Classroom Incivility
Use your referent and expert power by
knowing the content, modeling appropriate
behavior, defining appropriate behavior, and
by being available and approachable to
students
Use the classroom dynamics to empower
students and ensure that they all feel valued
Tips to Prevent Classroom Incivility
Develop a student behavior policy
Provide a syllabus that makes expectations and
student evaluation policies clear
In the syllabus, emphasize what students should do
or how they should behave rather than what not to do
and explain how this relates to student success.
Have disclaimers such as This syllabus is subject to
change.

SUMMARY OF SOME HIGHLIGHTS OF THE VIDEO SATELLITE


BROADCAST
Coping with classroom incivilities: Nanny 9-1-1 for the professor
Presenters: Stacie R. Chismark, Lara Duvall, Mia Alexander-Snow,
Moderator: Bob Ray Sanders
Tips to Prevent Classroom Incivility
Develop student contracts and have students
sign them
Students can participate in the development
of the behavior policy

SUMMARY OF SOME HIGHLIGHTS OF THE VIDEO SATELLITE


BROADCAST
Coping with classroom incivilities: Nanny 9-1-1 for the professor
Presenters: Stacie R. Chismark, Lara Duvall, Mia Alexander-Snow,
Moderator: Bob Ray Sanders
More Tips for Preventing Incivility
Restrain talkers and stalkers:
Set boundaries from the beginning and
respect those boundaries at all times
Dont let students be rude to each other
Were here to discuss everyones ideas.
More Tips for Preventing Incivility
Gracefully get the class monopolizers to
stop talking by complimenting them:
Youre ahead of me
I can tell you have given this some thought
Does anyone else have some thoughts on
this?
Very interesting point we can come back to
it, but have to move on now
More Tips for Preventing Incivility
Cultural perceptions shaped by stereotypes
and social power are reflected in social
interaction and may influence classroom
incivility
Students and faculty assess each other in
terms of cultural perceptions. Be sensitive to
how you perceive your students and how they
might perceive you based on gender,
race/ethnicity, age, class, etc.
Scenario for Discussion
A student in your class makes a remark that
you interpret as racist or reflecting ethnic
prejudice, or a remark that is sexist, classist,
ageist, or homophobic.
How can you use the remark as a springboard
to enlighten the class?
In other words, what strategies can you offer
that could turn the remark into a teachable
moment?
Academic Integrity Issues
Preventing and Responding to
Violations of Academic Integrity
Explain academic integrity in your course
syllabus and in your first or second class of
the semester; discuss the college policy and
your expectations
Give examples of violations
Be clear as to the consequences of violations
both in writing and verbally in class
See 50 Classroom Activity Ideas in Promoting
Academic Integrity in the Classroom, U. of South
Carolina
Preventing and Responding to
Violations of Academic Integrity
Remind students periodically about academic
integrity, particularly before exams and when
papers are due
Create assignments that preclude the
possibility of cheating
Divide research papers into smaller steps or
assign shorter papers
Know ahead of time what your limits/policies
are going to be with regards to cheating and
apply them equitably
Preventing and Responding to
Violations of Academic Integrity
Have students write about material directly
related to the course content and offer required
source materials
Use their writing/research in course
discussions and on tests
Meet with students to discuss their research
Have students submit packets of their source
materials

Sterngold, A. (2004)
Strategies For Dealing With
Incivilities After They Occur:
Address incivilities when they occur: warning
forms, documentation, reflective listening
Do not become angry or defensive and give
students a chance to express themselves as
long as they are doing so respectfully,
acknowledge the students feelings, be willing
to apologize (I am sorry that you are
struggling with so much on your plate)
Strategies For Dealing With
Incivilities After They Occur:
Body language is important: maintain eye
contact and an open posture
Empathy is important for positive outcomes.
Let the students know that you are on their
side and tell them that you want them to
succeed
Strategies For Dealing With
Incivilities After They Occur:
Ask students exactly what it is that they are
upset about and ask them to suggest a
solution to the problem that is fair to everyone
involved (including the other students in the
class)
Remind students of policies and
accommodations that you or the college
make that may make their situation better
Dealing With the New Students
Misbehaviors
Cell Phones
Text Messaging
Using Laptops for communicating with others
or for playing games
Misusing the Professors E-mail or telephone
availability
Teaching E-mail Etiquette
The old and the new
New challenges The old days
Responses To Overt Incivilities:

Using reflective listening techniques


Do not become defensive
Reflect back on your understanding of the
problem, restating it for the students to let
them know that you are trying to understand
the problem
It is never appropriate to respond to
disrespectful behavior with disrespectful
behavior. Be calm.
Responses To Overt Incivilities:

Talk with the student privately but not in an


isolated place
If the incident occurs in the classroom,
reassure the rest of the class that you will
not allow their learning environment to be
compromised (after the student has left the
room)
Responses To Overt Incivilities:

You are not perfect. If you behaved badly,


apologize, and assure students that it will
not happen again
Along with the faculty, the institution has a
responsibility to diminish the occurrences
of incivilities
Adding Tools to Your Trade/Art
Think about a time when you had a
problematic situation in class. How would
you handle it now based on what you have
learned?
Angelas most recent books by Atwood Publishing,
888 242-7101, www.atwoodpublishing.com
References
Coping with classroom incivilities: Nanny 9-1-1
for the professor a satellite video broadcast,
(Oct. 20, 2005) Presenters: Stacie R. Chismark,
Lara Duvall, Mia Alexander-Snow, Moderator:
Bob Ray Sanders, STARLINK Web Seminar
Manning, T., Everett, B. & Roberts, C. (2006).The
Millennial Generation: The Next Generation in
College Enrollment, Starlink Presentation (New
Standards for the New Student)
McGlynn, A.P. (2007). Teaching Todays College
Students: Widening the Circle of Success,
Atwood Publishing.
References
McGlynn, A.P. (2001) Successful Beginnings
for College Teaching: Engaging your students
from the first day, Atwood Publishing.
Oblinger, D.G., & Oblinger, J.L. (2005).
Educating the net generation (On-line)
www.educause.edu/educatingthenetgen
Oblinger, D.G. (2003) Boomers, Gen Xers,
Millennials: Understanding the new students.
Educause Review, 38, 37-47.
References
Sterngold, A. (2004). Confronting plagiarism: How
conventional thinking invites cyber-cheating, Change,
May/June, 16-21.
Top 10 Tips for Addressing Sensitive Topics and
Maintaining Civility in the Classroom, Faculty Focus,
June 24, 2009. By the Center for Teaching and
Faculty Development at San Francisco State
University
University of South Carolina: Office of Academic
Integrity, Promoting Academic Integrity in the
Classroom, available at:
http://www.housing.sc.edu/academicintegrity/teach/html
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