Beruflich Dokumente
Kultur Dokumente
Classroom Behavior
Sterngold, A. (2004)
Strategies For Dealing With
Incivilities After They Occur:
Address incivilities when they occur: warning
forms, documentation, reflective listening
Do not become angry or defensive and give
students a chance to express themselves as
long as they are doing so respectfully,
acknowledge the students feelings, be willing
to apologize (I am sorry that you are
struggling with so much on your plate)
Strategies For Dealing With
Incivilities After They Occur:
Body language is important: maintain eye
contact and an open posture
Empathy is important for positive outcomes.
Let the students know that you are on their
side and tell them that you want them to
succeed
Strategies For Dealing With
Incivilities After They Occur:
Ask students exactly what it is that they are
upset about and ask them to suggest a
solution to the problem that is fair to everyone
involved (including the other students in the
class)
Remind students of policies and
accommodations that you or the college
make that may make their situation better
Dealing With the New Students
Misbehaviors
Cell Phones
Text Messaging
Using Laptops for communicating with others
or for playing games
Misusing the Professors E-mail or telephone
availability
Teaching E-mail Etiquette
The old and the new
New challenges The old days
Responses To Overt Incivilities:
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