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Employee Engagement

Balanced Scorecard

Report includes 11 month(s) 26 day(s) from 02.02.2013 to 28.01.2014


Document date : 16.02.2014
Created by webbsc.com at 09.02.2014
This report was generated with BSC Designer PRO
KPIs
Strategy map
Business Goals
Business goals

Improve mission and vision awareness


Formulate mission and vision that inspire
Employee understands company's mission/vision
Provide interesting information in social networks
If brand of the company is mentioned in social networks
Introduce priority-response culture
Average response time
Management
Provide transparent business management
Introduce Balanced Scorecard system
% of business tasks introduced via Balanced Scorecard
Do quality evaluation via Balanced Scorecard
% of tasks where performance is evaluated with Balanced Scorecard
Improve communication between management and employee
Introduce weekly management feedback
Number of feedback sent to employee
Introduce monthly employee recognition program
Number of recognition received by employee
Review ideas suggested by employee
% of ideas from employee reviewed in details
Internal
Free employee from routine work
Introduce automation of routine processes
% of task with high expertise and involvement
Ensure Resource and Tools Access
Provide employee with a license for the latest version of professional
software
Resources and Tools Availability
Care about employee
Care about employee as a person
If manager ask questions about life of employee outside the company
Help employee with professional development
If manager encourage professional growth
Employee Engagement Balanced
Scorecard
Employees are the most valuable asset of any company. Employee Engagement is a new buzz word that incorporates such aspects as
employees Emotional attachment, Involvement, Commitment. Any company wants to have better engaged employees. The question is
how one can measure and improve employees engagement. This Balanced Scorecard suggests ready-to-use KPIs for estimating
Employee Engagement. Learn more about Employee Engagement: http://www.bscdesigner.com/how-to-measure-employee-
engagement-solving-impossible-problem.htm

Performance

Current Start End Dynamic Min Max Average

47,63 % 50,11 % 47,63 % -2,48 % 44,73 % 59,04 % 51,97 %

Progress

Current Start End Dynamic Min Max Average

67,94 % 51,03 % 67,94 % 16,91 % 51,03 % 87,31 % 66,16 %

Baseline : 10,72 % Target : 81,19 %


Employee Engagement Balanced Scorecard
contains
Name Type Start value End value Dynamic
Internal Business Processes Category 70 % 36,75 % -33,25 %
Management Category 50,83 % 62,55 % 11,72 %
Personal Category 58,3 % 41,75 % -16,55 %
Education and Growth Category 21,32 % 49,45 % 28,13 %
Employee Engagement Balanced
Scorecard
Performance
Internal Business Processes
Performance

Current Start End Dynamic Min Max Average

36,75 % 70,00 % 36,75 % -33,25 % 36,75 % 70,00 % 63,65 %

Progress

Current Start End Dynamic Min Max Average

32,05 % 77,17 % 32,05 % -45,12 % 32,05 % 77,17 % 65,61 %

Baseline : 15 % Target : 90,5 %

Weight : 1 Parent : Employee Engagement Balanced Scorecard


Internal Business Processes contains
Name Type Start value End value Dynamic
Resources and Tools Availability Indicator 80 Score 67,8 Score -12,2 Score
% of ideas from employee
Indicator 70 % 49 % -21 %
reviewed in details
% of business tasks introduced
Indicator 70 % 27 % -43 %
via Balanced Scorecard
% of tasks where performance
is evaluated with Balanced Indicator 60 Score 3,2 Score -56,8 Score
Scorecard
Internal Business Processes
Performance
Resources and Tools Availability
Specify the % of resources that employee need for his work and has access to

Name : Resources and Tools Availability


Current Start End Dynamic Min Max Average
67,8 80 67,8 -12,2 57,2 80 72,52
Performance
Current Start End Dynamic Min Max Average
67,80 % 80,00 % 67,80 % -12,20 % 57,20 % 80,00 % 72,52 %
Progress
Current Start End Dynamic Min Max Average
59,15 % 90,91 % 59,15 % -31,76 % 36,60 % 90,91 % 70,26 %
Baseline : 40 Score Target : 87 Score
Weight : 1 Parent : Internal Business Processes
Measure : Score Optimization : Maximize
Business goal : Ensure Resource and Tools Access
Resources and Tools Availability
% of ideas from employee reviewed in details
Name : % of ideas from employee reviewed in details
Current Start End Dynamic Min Max Average
49 % 70 % 49 % -21 49 % 70 % 62,55 %
Performance
Current Start End Dynamic Min Max Average
49,00 % 70,00 % 49,00 % -21,00 % 49,00 % 70,00 % 62,55 %
Progress
Current Start End Dynamic Min Max Average
46,51 % 79,22 % 46,51 % -32,71 % 46,51 % 79,22 % 64,10 %
Baseline : 9 % Target : 95 %
Weight : 1 Parent : Internal Business Processes
Measure : % Optimization : Maximize
Business goal : Improve communication between management and employee
% of ideas from employee reviewed in details
% of business tasks introduced via Balanced
Scorecard
Employee understands what his business goals are, how they are measured and evaluated.

Name : % of business tasks introduced via Balanced Scorecard


Current Start End Dynamic Min Max Average
27 % 70 % 27 % -43 25,5 % 70 % 48,61 %
Performance
Current Start End Dynamic Min Max Average
27,00 % 70,00 % 27,00 % -43,00 % 25,50 % 70,00 % 48,61 %
Progress
Current Start End Dynamic Min Max Average
25,88 % 76,47 % 25,88 % -50,59 % 24,12 % 76,47 % 51,30 %
Baseline : 5 % Target : 90 %
Weight : 1 Parent : Internal Business Processes
Measure : % Optimization : Maximize
Business goal : Provide transparent business management
% of business tasks introduced via Balanced
Scorecard
% of tasks where performance is evaluated with
Balanced Scorecard
% of work task where Balanced Scorecard is used to evaluate performance

Name : % of tasks where performance is evaluated with Balanced Scorecard


Current Start End Dynamic Min Max Average
3,2 60 3,2 -56,8 3,2 88,2 70,93
Performance
Current Start End Dynamic Min Max Average
3,20 % 60,00 % 3,20 % -56,80 % 3,20 % 88,20 % 70,93 %
Progress
Current Start End Dynamic Min Max Average
-3,33 % 62,07 % -3,33 % -65,40 % -3,33 % 97,86 % 76,78 %
Baseline : 6 Score Target : 90 Score
Weight : 1 Parent : Internal Business Processes
Measure : Score Optimization : Maximize
Business goal : Provide transparent business management
% of tasks where performance is evaluated with
Balanced Scorecard
Management
If clear and transparent management system is introduced

Performance

Current Start End Dynamic Min Max Average

62,55 % 50,83 % 62,55 % 11,72 % 48,07 % 63,92 % 53,90 %

Progress

Current Start End Dynamic Min Max Average

136,15 % 53,53 % 136,15 % 82,62 % 53,53 % 136,15 % 89,03 %

Baseline : 14,81 % Target : 65,75 %

Weight : 1 Parent : Employee Engagement Balanced Scorecard


Management contains
Name Type Start value End value Dynamic
% of task with high expertise
Indicator 80 % 82,6 % 2,6 %
and involvement
Number of recognition 5 Number 8,88 16,17
Indicator
received by employee of Number of Number of
Number of feedback sent to 2 Number 10,896 55,6
Indicator
employee of Number of Number of
Less than Less than
-27,5
12 hours 24 hours
Average response time Indicator Response
Response Response
Time
Time Time
Management
Performance
% of task with high expertise and involvement
% of tasks where employee does what he does best from view point of business outcome

Name : % of task with high expertise and involvement


Current Start End Dynamic Min Max Average
82,6 % 80 % 82,6 % 2,6 77 % 93,3 % 82,87 %
Performance
Current Start End Dynamic Min Max Average
82,60 % 80,00 % 82,60 % 2,60 % 77,00 % 93,30 % 82,87 %
Progress
Current Start End Dynamic Min Max Average
90,69 % 89,47 % 90,69 % 1,22 % 81,03 % 109,14 % 91,74 %
Baseline : 30 % Target : 88 %
Weight : 1 Parent : Management
Measure : % Optimization : Maximize
Business goal : Free employee from routine work
% of task with high expertise and involvement
Number of recognition received by employee
The number of recognition received by employee during the last year

Name : Number of recognition received by employee


Current Start End Dynamic Min Max Average
8,88 5 Number 8,88 5 Number 11,14 8,09
3,88
Number of of Number of of Number of Number of
Performance
Current Start End Dynamic Min Max Average
37,00 % 20,83 % 37,00 % 16,17 % 20,83 % 46,40 % 33,71 %
Progress
Current Start End Dynamic Min Max Average
66,67 % 12,61 % 66,67 % 54,06 % 12,61 % 90,77 % 55,32 %
Baseline : 2,64 Number of Target : 12 Number of
Weight : 1 Parent : Management
Measure : Number of Optimization : Maximize
Business goal : Improve communication between management and employee
Number of recognition received by employee
Number of feedback sent to employee
Number of feedback sent by manager to employee per month

Name : Number of feedback sent to employee


Current Start End Dynamic Min Max Average
10,9 2 Number 10,9 2 Number 10,9 5,559
8,896
Number of of Number of of Number of Number of
Performance
Current Start End Dynamic Min Max Average
68,10 % 12,50 % 68,10 % 55,60 % 12,50 % 68,10 % 34,75 %
Progress
Current Start End Dynamic Min Max Average
329,87 % 6,63 % 329,87 % 323,24 % 6,63 % 329,87 % 145,90 %
Baseline : 1 Number of Target : 4 Number of
Weight : 1 Parent : Management
Measure : Number of Optimization : Maximize
Business goal : Improve communication between management and employee
Number of feedback sent to employee
Average response time
Average response time of employee to customer or management queries

Name : Average response time


Current Start End Dynamic Min Max Average
Less than Less than Less than Less than Less than Less than
24 hours 12 hours 24 hours 12 hours 48 hours 24 hours
2,75
Response Response Response Response Response Response
Time Time Time Time Time Time
Performance
Current Start End Dynamic Min Max Average
62,50 % 90,00 % 62,50 % -27,50 % 5,40 % 90,00 % 64,31 %
Progress
Current Start End Dynamic Min Max Average
57,39 % 105,41 % 57,39 % -48,02 % -7,50 % 105,41 % 63,17 %
Baseline : Less than 48 hours Response
Target : Less than hour Response Time
Time
Weight : 1 Parent : Management
Measure : Response Time Optimization : Minimize
Business goal : Improve mission and vision awareness
Average response time
Personal
Performance

Current Start End Dynamic Min Max Average

41,75 % 58,30 % 41,75 % -16,55 % 11,95 % 58,30 % 44,91 %

Progress

Current Start End Dynamic Min Max Average

39,10 % 60,43 % 39,10 % -21,33 % 5,09 % 60,43 % 42,53 %

Baseline : 7,5 % Target : 97,5 %

Weight : 1 Parent : Employee Engagement Balanced Scorecard


Personal contains
Name Type Start value End value Dynamic

If manager ask questions about


-75,7
life of employee outside the Indicator Yes Yes/No No Yes/No
Yes/No
company
If brand of the company is 42,6
Indicator Yes Yes/No No Yes/No
mentioned in social networks Yes/No
Personal
Performance
If manager ask questions about life of employee
outside the company
If manager cares about employee as a person

Name : If manager ask questions about life of employee outside the company
Current Start End Dynamic Min Max Average
No Yes/No Yes Yes/No No Yes/No -0,757 No Yes/No Yes Yes/No Yes Yes/No
Performance
Current Start End Dynamic Min Max Average
24,30 % 100,00 % 24,30 % -75,70 % 7,30 % 100,00 % 52,32 %
Progress
Current Start End Dynamic Min Max Average
20,32 % 113,10 % 20,32 % -92,78 % 2,42 % 113,10 % 52,74 %
Baseline : No Yes/No Target : Yes Yes/No
Weight : 1 Parent : Personal
Measure : Yes/No Optimization : Maximize
Business goal : Care about employee
If manager ask questions about life of employee
outside the company
If brand of the company is mentioned in social
networks
If employee mentions company brand in his personal social networks

Name : If brand of the company is mentioned in social networks


Current Start End Dynamic Min Max Average
No Yes/No Yes Yes/No No Yes/No -0,426 No Yes/No Yes Yes/No Yes Yes/No
Performance
Current Start End Dynamic Min Max Average
59,20 % 16,60 % 59,20 % 42,60 % 16,60 % 62,30 % 37,50 %
Progress
Current Start End Dynamic Min Max Average
57,88 % 7,76 % 57,88 % 50,12 % 7,76 % 61,53 % 32,32 %
Baseline : Yes Yes/No Target : No Yes/No
Weight : 1 Parent : Personal
Measure : Yes/No Optimization : Minimize
Business goal : Improve mission and vision awareness
If brand of the company is mentioned in social
networks
Education and Growth
Performance

Current Start End Dynamic Min Max Average

49,45 % 21,32 % 49,45 % 28,13 % 21,32 % 84,25 % 45,40 %

Progress

Current Start End Dynamic Min Max Average

64,44 % 12,99 % 64,44 % 51,45 % 12,99 % 138,26 % 67,47 %

Baseline : 5,583 % Target : 71 %

Weight : 1 Parent : Employee Engagement Balanced Scorecard


Education and Growth contains
Name Type Start value End value Dynamic

If manager encourage 7,128 21,37


Indicator 2 Score
professional growth Score Score
Employee understands 34,9
Indicator Yes Yes/No Yes Yes/No
company's mission/vision Yes/No
Education and Growth
Performance
If manager encourage professional growth
Number of times per year manager systematically review employee progress and encourage for professional development

Name : If manager encourage professional growth


Current Start End Dynamic Min Max Average
7,128 2 7,128 5,128 2 22,82 11,68
Performance
Current Start End Dynamic Min Max Average
29,70 % 8,33 % 29,70 % 21,37 % 8,33 % 95,10 % 48,65 %
Progress
Current Start End Dynamic Min Max Average
55,71 % -6,14 % 55,71 % 61,85 % -6,14 % 198,40 % 93,62 %
Baseline : 1 Score Target : 12 Score
Weight : 1 Parent : Education and Growth
Measure : Score Optimization : Maximize
Business goal : Care about employee
If manager encourage professional growth
Employee understands company's mission/vision
Make sure your mission provides enough inspiration to your employees and is clear enough for understanding

Name : Employee understands company's mission/vision


Current Start End Dynamic Min Max Average
Yes Yes/No Yes Yes/No Yes Yes/No 34,9 Yes Yes/No Yes Yes/No Yes Yes/No
Performance
Current Start End Dynamic Min Max Average
69,20 % 34,30 % 69,20 % 34,90 % 25,50 % 73,40 % 42,14 %
Progress
Current Start End Dynamic Min Max Average
73,18 % 32,12 % 73,18 % 41,06 % 21,76 % 78,12 % 41,32 %
Baseline : Yes Yes/No Target : Yes Yes/No
Weight : 1 Parent : Education and Growth
Measure : Yes/No Optimization : Maximize
Business goal : Improve mission and vision awareness
Employee understands company's mission/vision