ABOUT THE COMPANY

Aviva life
insurance
(A joint venture)

AVIVA GROUP
DABUR INVEST CORP
A UK based insurance group,
One of Indias oldest and most
whose association with India dates
respected business houses .
back to 1834.
One of the largest producers of
Serves 33 million customers across
traditional healthcare products.
16 countries
 Aviva Is UK based company which has been established 300 years ago with
the purpose of serving customer. Our main motive is to with the customer
from beginning till end. With this in mind the company has established its
business all over the world. In the year 2002 it enters Indian market with
bang. In India the company has a joint venture with Dabur which is one of
the biggest brands in India.
Dabur as we all know one of the most valuable brand in India. We have all
eat Dabur Chamanpraksh while growing up in our childhood. In the
beginning Aviva has more share percentage that Dabur. In todays time
the share percentage is 51% Aviva and 49% Dabur. Both the companies
are almost equal in percentage. There is a never lasting strong bond
between the companies which will never ends.
VISSION AND MISSION OF THE
COMPANY
To be amongst the leading insurers in India with a quality business model
based on sustainable growth.
Our Values are deliberately edgy through provoking challenging. We strive
them to live everyday and follow them with our hearts. The pillars on which
our company build on is
Care More
Kill Complexity
Never Rest
ORGANISATIONAL HIREACHY

Manager and Business Partner People

Skip Level and People Business Partner

Functional Head and People Business Partner

Chief People Officer

CEO and Managing Director

RECRUITMENT AND SELECTION

For recruiting the candidates we have link with some consults which I couldnt
disclose as per company rules and regulation. A part from there is internal
Job posting which is known as IGP in which employee of Aviva can apply,
we also ask from references from our employees as per our policy. We
move our employees within our organization with the help of IGP in any
branch or state or city which he or she wants. We take everyone equal. No
preferences given.
For hiring the candidates we look whether the candidate is flexible, situation
handling skills, How he works under pressure etc. We especially look for
candidates who can handle situation smartly, whose never stops in any
situation, who is enthusiastic, dynamic and honest with his work..
TRAINING

We believe hat practical training is best and we provide the same to our
newly joined candidates. We also provide the IRDA Training which is
mandatory for every candidate. After completing the IRDA we then
provide the training to the candidate depending upon their role for which
they have been hired by the organization. Our experts and manger always
ready for proving their support and guidance in the training in whatever
way they can help along with practical training.
APPRASAIL

Our employees are always motivated. Our environment is such that they
deliver more than their 100% everyday. We have several contests which is
going on throughout the year and in which employees win then their
benefit is very lucrative. We have vouchers for them , lucrative incentive
structure, appraisal every one year, special reorganization etc which have
for the employees which was planned throughout the year.
COMPETITORS

Insurance sector is a very competitive sector. There many players who can
change the scope of our sector. Our main competitors are AEGON,
Maxlife, Birla Sun Life, HSBC, ICICI, SBI, PNB etc. The competition is tough but
there is got to be something which differ us from other. In our case the
values which we follow makes our self unique from other.
BEST PRACTICE

Our best practices is to follow our vision and values with full honesty. We only
practices one face that we leave our customer happy and satisfied. We go
extra mile with our customer without showing any tiredness. We make sure
that customer leaves with smile and gives us more blessing in return. Our
values are our pride, strength, backbone and pillars in which our company
stands. We reduce the fear of uncertainty from customer minds. Here
customer comes with query, confusion, feel of uncertainty and leaves with
smile. Our best practices are to make customer happy and leave with
smile.
CHALLENGES

Challenges are always there and there is way to overcome it. Our biggest and only
challenge is to make things easier for the customer and make sure to leave
customer with smile. We always try to develop new techniques to make the
process easier and simple for customer. We always come up with new and
innovative products to have the edge over other competitors. We try to
minimise any other challenges effectively and efficiently. Some of the major
challenges are:-
To maintain an edge over other competitors.
To make sure that customer leave happy.
To keep up with market pace i.e. regular innovations.
To be effective and efficient at the same time.
To make things simpler.
OVERCOMMING CHALLENGES

Above are the challenges for which we are on toes always and ready with counter plan for each of
them. We always have BCM plan ready for any circumstances.BCM stands for Business Continuity
Management is a management process which process which identifies risk, threats and
vulnerabilities that could impact an entitys continued operations and provides a framework for
building organizational resilience and the capability for an effective response.
Business Continuity is not a rocket science. That said, there is a specific process that you can follow to
help you progress with your planning.
For example if any vandalising, riot happens in our head office in gurugram and after which cannot
operate here for a particular time period. In this case we have a back which is ready and we
can ship to a location in CHENNAI which is kept ready every time for such situation so that it
doesnt affect our business. We can continue our operation without any delays. There is laptop
given to our employees which is linked to our server and can be used as backup from home from
doing business without any delay. Everything is protected and ready just in case of any foreseen
circumstances it can be mobilised with immediate effect.
At Aviva we are ready to handle any situation at any time. Everything is up to date with 100% security
guarantee. We maintained the secrecy and customer satisfaction at the same time.
FUTURE ASPECTS AND LAUNCGING
SOMETHING NEW
There are many new things which have been planned for future. It has already
been put in action to make sure that all the plans has been ready before time
and we can give much more better and advance way of doing things easily ,
simpler , effective and efficient. We have launched Aviva Heart care a year
back the only policy of its kind which other company doesnt have. It already
has become the product of year and most liked product of all.
Two months back we have launched Aviva I Life Total which includes return on
maturity, covers terminal illness, double on accident and fixed income benefit
after death. The above mention things are combined in one plan. It is the best
plan and covers the entire customer query which they have earlier. It is a go to
plan and one of best plan running. We have already sold the plan to more the
150 customers .The plan is on high demand as of now and it has shaken the
entire insurance market. The above plan has given us an additional edge over
the competitors. You can please have the brochure of the both for your
reference. This plan will become one of the most talked plan in the market and
one of the most liked plan of all time.
 BELOW ARE THE SCREEN
SHOTS OF THE MAIL WHICH I
RECIVED FROM MY
RESOURCE PERSON
PREPARED BY:-
CHAHAT KATOCH (23)
GARIMA SURI(09)
GARIMA JUNEJA(11)
SUBMMITED TO:- DR GEETA MISHRA