Lecture 2 - Organizational Culture

Compulsory page
ORGANIZATIONAL CULTURE
LECTURE 2
PowerPoint Slides
24 October 2017
I-STATION SOLUTIONS SDN BHD 1
Compulsory page
INTRODUCTION
Society is encompassed of people and their culture.
Culture = underlying values, beliefs, rituals, customs, artifacts and codes

of practice.
Culture and subculture affects how organisational transactions are

conducted.
24 October 2017 I-STATION SOLUTIONS SDN BHD 2

Definition of culture
Particular practices and values common to a population living in a
given setting (Ross)
Complex whole which includes knowledge, belief, art, morals, laws,

customs. . .acquired by man as a member of society (Tylor)
Derivative of experience, more of less organized, learned or created by

individuals of a population, including those images. . . and their
interpretations, from past generations, contemporaries, or formed by
themselves (Schwartz)
24 October 2017
Scheins Iceberg Model of Culture
24 October 2017
Artifacts
Artifacts is an object made and develop by human, typically is relates to
historical interest and cultural influences.
Artifacts is the most tangible aspects that symbolize organisational

culture, such as the type of people selected and employed in an
organization (personalities, levels of education, etc.), traditions and
rituals, architecture, technology, heroes, logos, myths , stories, and so
on.
Architecture is an example here, how the rich and powerful often build
the most majestic and impressive structure and buildings as a signs of
success or artifacts of power
24 October 2017
Artifacts
24 October 2017
Establishment of KLCC
The Petronas Twin Towers design has been adopted from
Islamic geometric forms, culture and traditions. The two
interlocked squares creates an eight-pointed star from an
bird eye's view and superimposing 8 circular arcs in inner
angles of the star, hence, creating a 16-branched form. In
each of the 16 inner angles are smaller curved column
covers expressing the main structural columns of the
building.
24 October 2017
Values
These represent the invisible facets of organisational culture
and include the norms and beliefs that employees express
when discussing organisational issues, such as the value placed
on and rewards offered for honesty, trust and effort.
Values can also be represented in mission statements
24 October 2017
Values
AUDI - We delight customers worldwide therefore plays a key role on
the path to becoming the leading premium brand.
Mc Donald - To be our customers' favorite place and way to eat.
24 October 2017
Basic Assumptions
Members worldviews are shape on basic assumptions on norms and
beliefs, which guide attitude and behavior but are not clearly expressed,
making it harder to understand and observe them.
Managers also always face challenges to change something that cannot

be seen, but what is certain is that basic assumptions profoundly
influence a persons behavior and actions.
24 October 2017
Handys four dimension of
organisational cultures
Cultures is divided into four major types:
Power culture,
Role culture,
Task culture, and
Person or support culture.
Handy describe that the four dimension are usually tied to a particular
design of organization and structure.
24 October 2017
Power Culture
Spiders web has been illustrated by Handy to relate with power culture.
A spider web is surrounded by a widening circles and the spider sitting is in

the center. This shows that the key to the whole organisation sits in the
middle and surrounded by intimates and influence .
Organisations with power culture will respond and feedback quickly to any
events, but they are their continued success is heavily dependent on the
abilities of the person in the middle; succession and performance is a
critical issue.
They will try to attract and influence people who take risks and are
politically minded with power orientated mentality and who do not rate
security highly.
24 October 2017
Power Culture
Depend on individual rather than group or committees.
Performance is evaluated on results in this type of power culture

organisations.
In some extreme cases, a power culture can be classified as

dictatorship, but it may not need to be.
24 October 2017
Role Culture
Building that are supported with columns and beams has been illustrated by
handy as role culture, each beam and column has its significant and specific
role to be played in keeping the building strong.
Role culture are well structured and highly formalized, bound with
paperwork and act according to regulations, hierarchy, authority and
dominate relations.
Position is the main source of power in the role culture as well as

procedures and rules are the most important influences.
The effectiveness of this culture relies on the rationality of the allocation of

responsibility and work rather than on a person personalities.
24 October 2017
Role Culture
Its difficult and hard to adapt to change; it is normally a slow process
and difficult to understand the need for change and to respond
appropriately under the role culture.
The hierarchical is form of bureaucracies, where power derives from the

personal position rather than expert power.
These organizations have good and consistent system and able to

predict well the need for the future.
24 October 2017
Task Culture
Task culture can be classified as job or project oriented organization, and its
structure can be best determine as a net.
Small team approach is utilize by this culture, where individuals that are
highly skilled, train and specialized in their own area of expertise.
Teamwork is important to produce results and control over people in these

organization can be challenging.
When the whole organisation is unsuccessful due to limitation of resources,

the tendency to change to a role or power culture is always there.
24 October 2017
Person Culture
Person culture can be classified as unique or unusual culture in which
they believe themselves to be the most powerful or superior in the
organisation.
Not many organisations exist or produce this kind of culture,

Consultants, freelance worker, architects as partnership often have this
person orientation behavior. A corporate may strive for the person
culture in organisational form, but as it develops it often becomes role
culture, task culture or power culture.
24 October 2017
Handys four types of
organisational cultures
24 October 2017
Conflict & Culture
Bureaucratic managers try to avoid conflicts by using strategies.
Organizational culture is regarded as the most effective factor of an

organization success and one can identify and explore the root of failure
or success.
organizational culture can empower the employees so that they may

remove the basic inhibitors to survival in and adjustability to
environment as well as may found internal processes and may establish
organization survival on time.
24 October 2017
Conflict & Culture
The success of conflict resolution relies on well managing the
interaction of the handling approaches adopted by conflicting parties.
At every level, cultures affects on how individuals would recognize the

situation of conflict and what is the favorable approach for negotiation.
the types of handling interpersonal conflict can be differentiated based

on two basic dimensions: concern for self and concern for others.
24 October 2017
Tutorial
1. Discuss FIVE (5) culture that your family
beliefs in and still been practicing by your
family. (20 marks)
2. Explain FOUR (4) Handys dimension of
organizational cultures. (20 marks)
24 October 2017

Lecture 2 - Organizational Culture

Hochgeladen von

Dokumentinformationen

Copyright

Verfügbare Formate

Dieses Dokument teilen

Dokument teilen oder einbetten

Freigabeoptionen

Stufen Sie dieses Dokument als nützlich ein?

Sind diese Inhalte unangemessen?

Copyright:

Verfügbare Formate

Lecture 2 - Organizational Culture

Hochgeladen von

Copyright:

Verfügbare Formate

Compulsory page

Culture = underlying values, beliefs, rituals, customs, artifacts and codes

Culture and subculture affects how organisational transactions are

24 October 2017 I-STATION SOLUTIONS SDN BHD 2

Complex whole which includes knowledge, belief, art, morals, laws,

Derivative of experience, more of less organized, learned or created by

Artifacts is the most tangible aspects that symbolize organisational

Values can also be represented in mission statements

Mc Donald - To be our customers' favorite place and way to eat.

Managers also always face challenges to change something that cannot

A spider web is surrounded by a widening circles and the spider sitting is in

Performance is evaluated on results in this type of power culture

In some extreme cases, a power culture can be classified as

Position is the main source of power in the role culture as well as

The effectiveness of this culture relies on the rationality of the allocation of

The hierarchical is form of bureaucracies, where power derives from the

These organizations have good and consistent system and able to

Teamwork is important to produce results and control over people in these

When the whole organisation is unsuccessful due to limitation of resources,

Not many organisations exist or produce this kind of culture,

Organizational culture is regarded as the most effective factor of an

organizational culture can empower the employees so that they may

At every level, cultures affects on how individuals would recognize the

the types of handling interpersonal conflict can be differentiated based

Das könnte Ihnen auch gefallen