TTCL

NHN THC v
H THNG QUN L CHT LNG CA TVC
THEO TIU CHUN ISO 9001:2015

i tc ng tin cy ca cc nh u t
vww.ttcl-vn.com
1
Oct-17 Material for Internal QSMS Training
 MC TIU

Bit c cc thay i ng k ca ISO 9001:2015 so

vi ISO 9001:2008
Bit c cc im mi trong h thng qun l cht
lng cng ty TNHH TTCL Vit Nam
Hiu v p dng c phng php tip cn qu trnh,
vng trn PDCA v T duy da trn ri ro vo trong cc
hot ng ca qun l cht lng

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 NI DUNG

1 NHNG THAY I NG K CA ISO 9001:2015 SO VI ISO 9001:2008

2 NHNG CP NHT V H THNG QUN L CHT LNG CA TVC

3 PHNG PHP TIP CN QU TRNH & PDCA

4 PHNG PHP T DUY DA TRN RI RO

1. NHNG THAY I NG K CA
ISO 9001:2015

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 KHI QUT V TIU CHUN

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 NGUYN TC QUN L CHT LNG-ISO 9001:2008

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 NGUYN TC QUN L CHT LNG-ISO 9001:2015
Trng tm ca QLCL l p ng yu cu ca khch hng
v phn u vt mong i ca khch hng

Lnh o cc cp thng nht mc ch, nh hng v to

iu kin mi ngi tham gia vo vic t c MTCL

S tham gia ca mi ngi tt c cc cp trong ton t

chc l rt cn thit nng cao nng lc ca t chc

Cc kt qu d nh t c ngy cng hiu qu khi cc

hot ng ny c hiu v qun l theo cc qu trnh tng
quan c chc nng nh mt h thng cht ch

Cc qu trnh tng quan c chc nng nh mt h thng

cht ch

Cc quyt nh da trn cc phn tch v nh gi d liu,

thng tin s mang li nhiu kh nng hn to ra kt qu
mong mun.

thnh cng bn vng, t chc cn qun l cc mi quan

h ca h vi cc bn lin quan, nh cc nh cung cp

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 THAY I NG K

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 THAY I NG K

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 THAY I NG K

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 THAY I NG K

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 THAY I NG K

V d: Form FR-301-03A & B

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 THAY I NG K

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 THAY I NG K

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 THAY I NG K

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 THAY I NG K

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 THAY I NG K

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 THAY I NG K

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 THNG TIN VN BN C DUY TR V GHI LI

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 THNG TIN VN BN C DUY TR V GHI LI

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 2. MT S CP NHT V H THNG
QUN L CHT LNG CA TVC

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 H THNG THNG TIN DNG VN BN

Level 1
QSM
(Ti liu cp 1) QHSE
Manual
(S tay QHSE)

Level 2
(Ti liu cp 2) Quality Procedure (QP)
QP
(Qui trnh cht lng
cp cng ty)

Level 3
Department Document VDP/VDS
(Ti liu cp 3)
(Ti liu cht lng cp b phn,
typical cho d n)

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 H THNG THNG TIN DNG VN BN
Code Procedure Name Code Procedure Name
QP-100 Proposal & Contract Review QP-501 Measuring equipments control
QP-101 Project QHSE Plan QP-600 Organization Structure
QP-200 Engineering Control QP-601 Management Review
QP-300 Procurement Control QP-602 Change management
QP-301 Vendor Evaluation and selection QP-700 Internal Audit
control
QP-302 Shop Inspection & Test Control QP-701 Nonconforming output Control

QP-400 Field Material Control QP-702 Nonconformity, Corrective and

Preventive Control
QP-401 Construction Control QP-800 Continual Improvement
QP-402 Plant Acceptance QP-801 Training
QP-500 Statutory requirements compliance QP-802 Customer Satisfaction
control
QP-900 Documented information Control
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 BI CNH T CHC V NHU CU MONG I
CA CC BN QUAN TM
c thc hin theo hai kha cnh: cng ty v d n
i vi cng ty: thc hin 1 ln/nm, thng kt hp
trong cuc hp Xem xt lnh o cui nm
i vi d n:
Thc hin ngay t giai on u ca d n, l u vo
ca qun l ri ro d n
c cp nht nh k theo quy nh tng d n hoc
khi c s thay i ng k
V d: Bi cnh t chc 2016
Phn hi ca cc bn quan tm 2016
Nhu cu mong i ca cc bn quan tm nm 2016
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 KIN THC CA T CHC

Tip tc thu thp, tng hp v lu tr kin thc t nhiu

ngun nh: closed out report, kin thc t i tc, nh
thu, cng ty m, cc n v t vn.
Sng lc, cng c v h thng ha cc kin thc thng
qua cc chng trnh nh xy dng ti liu qun l d n
theo chun PMI (VW029), xy dng c s d liu
(VW035)

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 QUN L RI RO

Cc yu cu v qun l ri ro c tch hp vo nhiu

quy trnh nh: Project quality plan, Procurment,
Hng dn v phng php qun l ri ro c th hin
trong ti liu: VDS-QC-001

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 3. TIP CN QU TRNH & PDCA

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 KHI NIM

Qu trnh: Tp hp cc hot ng lin quan hoc tng tc

vi nhau, s dng cc u vo cung cp mt kt qu u
ra theo d nh
Tip cn qu trnh: Vic xc nh v qun l mt cch c h
thng cc qa trnh, v cc mi tng tc ca chng, t
c kt qu d nh ph hp vi cc chnh sch cht lng
v nh hng chin lc ca t chc

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 S CA MT QU TRNH N L

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 CHU TRNH PDCA

Chu trnh PDCA c th p dng

cho tt c cc qu trnh v cho
tng th h thng qun l cht
lng

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 CU TRC TIU CHUN THEO PDCA

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 CHU TRNH PDCA

Plan (Lp k hoch):

Thit lp cc mc tiu
Thit lp cc qu trnh v ngun lc cn to ra cc kt qu ph
hp vi cc yu cu ca khch hng v chnh sch ca t chc
Xc nh v gii quyt cc ri ro v c hi
Do (Thc hin: thc hin cc hng mc hoch nh
Check (Kim tra): gim st v (khi c th) o lng cc qu trnh v cc
sn phm, dch v u ra theo cc chnh sch, mc tiu v cc yu cu
v bo co cc kt qu
Act (Hnh ng): thc hin cc bin php ci tin kt qu hot ng khi
cn thit.
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 P-LP K HOCH

2 3 4
1
Xc nh mc
Xc inh, Phn tch xut gii
tiu cho gii
o lng nguyn php php
vn nhn

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 XC NH VN

Khi gp bt c vn g, chng ta thng t

ra cc cu hi:

What: Vn l g?
Where: Nguyn nhn u?
Why : Ti sao ny sinh vn
How : Chng ta phi gii quyt n nh th no

5W + 1H
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 PHN TCH NGUYN NHN

S XNG C ( FISH BONE)

6M : Man + Machine + Material + Method

+ Measurement + Money
1E : Environment
1I : Information
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 XUT GII PHP

BN T DUY - MIND MAP

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 PHNG PHP 20/80

Richard Kock, ngi sng lp ra Bain & Co v BCG Consultant, tng khng
nh rng: 20% vic chng ta lm to ra 80% kt qu, nhng 80% cng
vic cn li ch to c 20% kt qu cui cng m thi. Chng ta ang ph
phm 80% thi gian ca mnh vo nhng vic km hiu qu.

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 LA CHN GII PHP

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 XC NH MC TIU

Specific - c th, d hiu

Measurable - o lng c

Achievable - va sc, c th t c

Realistics - thc t

Timebound - c thi hn.

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 LP K HOCH CHT LNG

Phng php xc nh 5W - 1H

1. Why 4. When

2. What 5. Who

3. Where 6. How

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 BI TP VN DNG

Lp k hoch gii quyt vn chm tin ca

d n

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 D-THC HIN

Trin khai thc hin k hoch phi m bo mi ngi

trong t chc:
Nm c k hoch

Bit v hiu r nhim v ca mnh

Thy c tm nh hng ca kt qu cng vic ca

tng c nhn i vi kt qu ca chung

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 C-KIM TRA

CC PHNG PHP KIM TRA

Kim tra cho

nh gi thc t

Kim tra trong sut qu trnh

Kim tra theo kt qu, h s

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 ACT-HNH NG

Nu kt qu khng tt thc hin li

PLAN
Nu t kt qu tt cn hun luyn
mi ngi cc phng php mi, chun
ha quy trnh, ti liu

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 5. T DUY DA TRN RI RO

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 KHI NIM

Ri ro l tc ng ca s khng chc chn n kt qu k vng

V d: Khng c bn v u ni gy Kh khn trong vic xc
nh tn hiu u ni trong t Fire & Gas hin hu, nh hng
ti tin thi cng

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 KIM SOT RI RO

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 KIM SOT RI RO

Khng th kim
sot ri ro tng
tng

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 KIM SOT RI RO

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 KIM SOT RI RO

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 THE END

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