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Figure 8-1 Benchmarking Concept (pg. 208)
Reprinted with the permission of the Institute of Industrial Engineers, 3577 Parkway Lane, Suite 200,
Norcross, GA 30092, 770-449-0461. Copyright 1995.
Key Elements
Continuous Improvement
- Technologies and ideas become obsolete;
businesses need to keep abreast
of what is current
- Some benchmarking may need to be done
continually
Handout #1
What Can We Learn from
Benchmarking?
Who in your field performs best?
Training
Timeliness
6 Steps of the Benchmarking Process
Decide what to benchmark
Understand current performance
Plan
Study others
Learn from the data
Use the findings
Decide What to Benchmark
Which process are causing the most trouble?
Competitive
Generic/Process/Functional
Internal Benchmarking
Evaluates progressions or procedures inside the
business or company over time with recognized
objectives in mind
Parity
Positive
Identifiable Benchmark Gaps
Must be described and quantified
Changeable
<<<< BREAK >>>>
Handout #2
Use the Findings
Benchmarking must generate outcomes.