DEMONSTRATE ETHICAL AND PROFESSIONAL

BEHAVIOR

1. Make ethical decisions by applying the standards of the NASW Code of Ethics,
relevant laws and regulations, models for ethical decision-making, ethical
conduct of research, and additional codes of ethics as appropriate to context.

Follow the guidelines and procedures specified in the agency manual.

Maintain confidentiality as specified by Southeastern Family Violence Center in

accordance with the NASW Code of Ethics.
2. Use reflection and self-regulation to manage personal values and maintain
professionalism in practice situations.

Present myself to clients with open questions such as How may I help you?.

Be socially and emotionally aware of my own biases, so I am able to assist

clients with their needs in a professional manner.

Complete client intake forms and and use this assessment data to assist clients
in meeting their needs.

Accept clients right to self-determination, even when it is different from my

personal beliefs and/or values.
3. Demonstrate professional demeanor in behavior; appearance; and oral, written,
and electronic communication.

Dress professionally as required by the SVFC dress code.

Communicate with clients and other professionals in a respectful and

professional manner.

Use professional language in all case notes, forms, and other written documents.
Maintain accuracy in recording all information.
4. Use technology ethically and appropriately to facilitate practice outcomes.

Use available technology to document required paperwork for clients.

Maintain client records so that they are updated within the computer system.

Maintain all paperwork and files given to clients for protective orders (POs) and
restraining orders (ROs).
5. Use supervision and consultation to guide professional judgment and behavior.

Observe / shadow Southeastern Family Violence Professionals. Ask questions

when needed and take notes for future reference.

Weekly supervision sessions to discuss any procedural questions, ethical

concerns, personal reflections, and experiences.

Use supervision to discuss and improve strengths and weaknesses.

 ENGAGE DIVERSITY AND DIFFERENCE IN
PRACTICE
1. Apply and communicate understanding of the importance of diversity and
difference in shaping life experiences in practice at the micro, mezzo, and macro
levels.

Demonstrate micro level when meeting with clients one-on-one about

restraining orders, protection orders, housing, or domestic violence (D.V.)
intakes, recognizing that each clients situation is different.

Demonstrate mezzo level practice by working with clients in group classes

such as the Women Against Violent Environments (WAVE) class and in
advocacy for clients in the court system.

Demonstrate macro level practice by advocating for clients within the

community of Robeson County, for example, advocacy for proper housing.
2. Present themselves as learners and engage clients and constituencies as experts
of their own experiences.

Expected practice to follow at SFVC when a client asks what I think they should
do, or how they should handle the situation, I say you are the expert of your own
life and experiences, so how do you want to approach your situation.

Educate and inform clients of their options, so they are able to make informed
decisions.
3. Apply self-awareness and self-regulation to manage the influence of personal
biases and values in working with diverse clients and constituencies.

Put my own opinions and feelings aside to fully focus on the clients, whether it is
an individual, small group, or a community. I practice this by active listening and
a willingness to hear and understand the clients perspective.

Our clients are of all races including Black, White, Mexican/ Hispanic, and Indian.
All clients receive services based on their individual needs regardless of race,
culture, or sexual orientation.

During housing inspections the housing may not be up to my personal

expectations. I put aside personal opinions and values in this situation knowing
that housing must meet housing standards to pass the inspection.
ADVANCE HUMAN RIGHTS AND SOCIAL,
ECONOMIC, AND ENVIRONMENTAL JUSTICE
1. Apply understanding of social, economic, and environmental justice to advocate
for human rights at the individual and system levels.

Housing is provided for victims of hurricane Matthew, food and clothing are
provided to clients, as well as assistance and support for legal services within
the court system.

Young Family Connect was created to help young families establish

themselves in the community through furthering their education, finding jobs,
and providing additional resources. as needed. I was part of the closing
meeting for this program in determining how to continue to provide needed
services to the families.
2. Engage in practices that advance social, economic, and environmental justice.

Assist clients in becoming self- sufficient by helping them find appropriate

housing, providing classes to educate them on making better choices, and
provide services to assist them in getting away from domestic violence.

Assis clients in finding employment, so they can become economically self-

sufficient.
ENGAGE IN PRACTICE-INFORMED RESEARCH
AND RESEARCH-INFORMED PRACTICE
1. Use practice experience and theory to inform scientific inquiry and research.

SFVC policies and procedures are used to inform practice in order to gather data
for research regarding service effectiveness, needed programs, and outcome
measures.

The Robeson County domestic violence task force, a multi-agency/ community

group, collaborates to improve the systems and agencies in Robeson County that
address domestic violence.
2. Apply critical thinking to engage in analysis of quantitative and qualitative research
methods and research findings.

At SFVC qualitative information suggests there is not a comprehensive list of

available low income housing options to assist clients obtaining affordable
housing.

A current agency project was implemented to research low income housing

options in each region/ town of Robeson County.

A comprehensive list of available low income housing options and resources will
be created as a result of this research.

Used quantitative and qualitative data and research in the Case Study to provide
services to my client and to advocate for one-on-one counseling for domestic
violence victims.
3. Use and translate research evidence to inform and improve practice, policy, and
service delivery.

As result of the advocacy project a housing directory of available low income

housing will be developed in order to improve practice and service delivery at
SFVC.

As a result of my Case Study and research for best treatment models, the
treatment model used and supported by SFVC is research based.
Recommendations were made to include one-on-one counseling as a component
of treatment options offered to clients.
ENGAGE IN POLICY PRACTICE
1. Identify social policy at the local, state, and federal level that impacts well-being,
service delivery, and access to social services.

Assist clients at SFVC using local resources, such as housing, shelter, court
interventions, food, clothing, child care assistance, etc.

Be aware of the state and federal policies that affect the services provided to
clients at SFVC. The policies and procedures at SFVC are in compliance with
state and federal policies.
2. Assess how social welfare and economic policies impact the delivery of and
access to social services.

Understands how polices, procedures, and laws can be provided to clients at

SFVC.

Identify service gaps and how it may impact clients. Programs and services
can be implemented or closed based on needs. For example, the program,
Young Families Connect was developed to meet the need of young parents
and children needing support and guidance. However, when this program was
closed, I was part of a staff meeting that discussed ways to fill the gaps left by
the closing through other program options.
3. Apply critical thinking to analyze, formulate, and advocate for policies that advance
human rights and social, economic, and environmental justice.

Educate clients on policies and laws relevant to their specific needs.

Provide clients with knowledge of polices and procedures as related to court

appearances for DVPO, and for placements within the DV shelter.
ENGAGE WITH INDIVIDUALS, FAMILIES,
GROUPS, ORGANIZATIONS, AND COMMUNITIES
1. Apply knowledge of human behavior and the social environment, person-in-
environment, and other multidisciplinary theoretical frameworks to engage with
clients and constituencies.

Educate clients and understanding the clients concerns and needs as related
to domestic violence, homelessness, economic concerns, child care, etc.

Understand community resources available to meet client needs.

Understand cultural differences and backgrounds in meeting the needs of

clients.
2. Use empathy, reflection, and interpersonal skills to effectively engage diverse
clients and constituencies.

Use active listening to understand clients needs and concerns.

ASSESS INDIVIDUALS, FAMILIES, GROUPS,
ORGANIZATIONS, AND COMMUNITIES

1. Collect and organize data, and apply critical thinking to interpret information from
clients and constituencies.

Use intake information to assist clients in order to meet their needs.

Use information from intake to inform clients of options to meet their goals

Keep appropriate documentation as required for SFVC.

2. Apply knowledge of human behavior and the social environment, person-in-
environment, and other multidisciplinary theoretical frameworks in interventions
with clients and constituencies.

Understand the background of the client and agencies they are currently involved
with in order to meet their needs using a strengths perspective approach.

Determine additional community resources and agencies, if any, needed to

better assist the client.
3. Develop mutually agreed-on intervention goals and objectives based on the critical
assessment of strengths, needs, and challenges within clients and
constituencies;

Utilize assessments to assist the client in developing individual goals.

Use strengths perspective to assist clients in developing short -term and long-
term goals and objectives.
4. Select appropriate intervention strategies based on the assessment, research
knowledge, and values and preferences of clients and constituencies.

Work with clients to select appropriate educational classes, legal interventions,

child care, and shelter and housing options.

Used research based intervention knowledge to implement intervention

recommendations and treatment goals for my client in the Case study project.
INTERVENE WITH INDIVIDUALS, FAMILIES,
GROUPS, ORGANIZATIONS, AND COMMUNITIES
1. Critically choose and implement interventions to achieve practice goals and
enhance capacities of clients and constituencies.

Using the strengths perspective, work with clients to select and implement
appropriate educational classes, legal interventions, child care, and shelter and
housing options.

Determine additional community resources and agencies, if any, needed to

better assist the client in meeting their goals, e.g. court system, housing, legal
aide.
2. Apply knowledge of human behavior and the social environment, person-in-
environment, and other multidisciplinary theoretical frameworks in interventions
with clients and constituencies.

Utilize assessments to assist the client in meeting individual goals, for example, as
demonstrated in Case Study.

Use strengths perspective or a problem-solving approach to assist clients in

meeting short-term and long-term goals and objectives.
3. Use inter-professional collaboration as appropriate to achieve beneficial practice
outcomes.

Collaborate with other agencies such as court, legal aide, and housing
professionals to meet the goals set by the clients and immediate safety needs of
the client.

Collaborate with other agencies to receive donations and other services need for
clients.

Participate in community out-reach and awareness opportunists, such as

Pembroke Day, SFVC Prom, Robeson County Fair, the SFVC Candle Light Vigil,
and the Home Coming Parade.
4. Negotiate, mediate, and advocate with and on behalf of diverse clients and
constituencies.

Complete appropriate court forms and documentation for clients and attend
court sessions to support clients.

Advocate for clients during housing inspections to insure appropriate living

conditions.
5. Facilitate effective transitions and endings that advance mutually agreed-on goals.

Support clients completion of educational classes.

Provide housing assistance to support clients transition from homelessness to

housing with some economic support to full economic responsibility.

Support clients to find shelter from their abusive situations.

EVALUATE PRACTICE WITH INDIVIDUALS,
FAMILIES, GROUPS, ORGANIZATIONS, AND
COMMUNITIES

1. Select and use appropriate methods for evaluation of outcomes.

Create a measure of short term outcomes for clients based on their individual
goals.

Create measurable long-term objectives for clients based on their goals.

2. Apply knowledge of human behavior and the social environment, person-in-
environment, and other multidisciplinary theoretical frameworks in the evaluation
of outcomes.

Follow up with clients after court sessions for P.O. and Restraining Orders.

Conduct housing inspections and follow up meetings with client regarding their
housing and their ability to meet financial obligations.
3. Critically analyze, monitor, and evaluate intervention and program processes and
outcomes.

Compile and update housing information on available low income housing for
use with clients needing housing placements.

Specify gaps in interventions available to clients based upon research-based

practice applied during my Case Study
4. Apply evaluation findings to improve practice effectiveness at the micro, mezzo,
and macro levels.

Compile and report data found regarding low income housing options across
Robeson County.