CHAPTER 4

PROFESSIONAL ATTRIBUTES OF
A MANAGEMENT CONSULTANT
Professional Attributes of
Management Consultants

Interpersonal
Skills
Technical
Skills

Consulting
Process Skills

Management Consultant
Technical Training

Bachelors Degree
Length Graduate Studies

Technical
Training

General degree
Type Technical degree
Technical Skills

Common Care Requirement

Mathematics Computer Data

Communications
and Statistics Processing
Interpersonal Skills or
Developed Attributes

Intelligence,
Logical thinking Courage Ambition
and reasoning

Psychological
Integrity Judgment
maturity

Physiological
Understanding equilibrium
Objectivity
of people
Interpersonal Skills or
Developed Attributes
Build
rapport and Question
Listen trust with effectively
effectively the client
Communicate
ideas
succinctly
Demonstrate and precisely
leadership

Relationship
Building Skills Use
information to
make a case
Work as a for a particular
member of a course of
team action

Convince
through
Develop verbal,
selling Negotiate written and
strategies objectives visual
and mediums
outcomes
Interpersonal Skills or
Developed Attributes
Define
objectives and
outcomes
Manage
personal time
Develop
formal plans

Project
Management
Recognize the
Skills
human
expertise
necessary to Sequence and
deliver the prioritize tasks
project
Manage the
financial
resources that are
to be invested in
the consulting
project
Interpersonal Skills or
Developed Attributes
Analysis Skills

Identify what information Process that information Draw meaning from that
is needed in particular to identify the important information and use it to
situation relationships within it support decision-making

Recognize the
Recognize the business s opportunities and
Assess the businesss
profile of strengths, challenges the
financial situation
weakness and capabilities environment offers the
business

Evaluate the businesss Analyze the way in which

Assess the businesss
markets and how they are decision-making occurs
internal conditions
developing within the business
How to listen effectively??

1. Concentrate on 2. Keep track and 3. Keep an ear out for

what is being said mentally summarize relevant ideas

5. Use your body

4. Identify language to
6. Ask questions
key phrases encourage the
speaker

9. Avoid concentrating
7. Summarize the 8. If possible, take your own response
speakers points down notes while the other
person is listening
Common Barriers to Effective Communication
Between the Client and the Consultant

5. Information
4. Resistance overload
to change
3. Inadequate
background
or knowledge
2. Inability
to
understand
technical
1. Know- language
It-All
attitude
an/or
prejudice
of some
personne
l of the
client
Consulting Process Skills

Problem Definition

Identification of Alternative
Solutions

Selection of most desirable

alternative

Presentation

Implementation
 That in all
things, God
may be
glorified!!!!

THE END

Batario, Jiena
Maica C.