CX Test

Sales Region 1
Province: Hanoi

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Methodology
Voice Call Testing (Mobility): Data Call Testing (Mobility):
a) Perform DT on the agreed route a) Perform DT on the agreed route
b) Call Mobile to Mobile (on-nett) b) Perform FTP DL
Call Duration 120 secs, 10 secs Download Very Big File (50GB)
(idle) continuously c) Results:
c) Results: Average DL Throughput
# of Attempts
Call Setup Success Rate User Data Experience (POI):
Call Drop Rate a) Check Coverage Level
Call Setup Time b) Speedtest (Ookla)
Latency
Coverage and Quality Testing (Mobility): DL Throughput
a) Idle Mode (lock mobile to 3G) UL Throughput
b) Results: c) Webpage Download (nPerf)
RSCP Coverage Plot Time to download
EcNo Plot d) Streaming Test
Initial Loading Time
Buffering Total Time

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POI Data Testing

Webpage DL
latency DL throughput DL throughput
Time

Streaming
Initial Loading
Time

Streaming
Initial Loading
Time

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 DBM: The lower the values, the

POI Coverage Excellent: > -75 dBm

Good: -85 to -75 dBm
Marginal: -95 to -86 dBm
Bad: <-95 dBm
better
(ex: -59 is better than -87)

POI

Hanoi University -76 dBm -81 dBm -87dBm -100dBm

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 POI DL Speedtest 1st Place
3rd Place
2nd Place
4th Place

POI

Hanoi University 5 Mbps 2 Mbps 1 Mbps 8 Mbps

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 POI UL Speedtest 1st Place
3rd Place
2nd Place
4th Place

POI

Hanoi University 5 Mbps 2 Mbps 1 Mbps 8 Mbps

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 POI Latency 1st Place
3rd Place
2nd Place
4th Place

POI

Hanoi University 40 ms 41 ms 20 ms 21 ms

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 POI Web Page Download Time 1st Place
3rd Place
2nd Place
4th Place

POI

Hanoi University 2.13 sec 4 secs 5 secs 3.11 secs

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 POI Streaming Load Time 1st Place
3rd Place
2nd Place
4th Place

POI

Hanoi University 2.13 sec 4 secs 5 secs 3.11 secs

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 POI Streaming Buffering Time 1st Place
3rd Place
2nd Place
4th Place

POI

Hanoi University 0 secs 0 secs 2 secs 0 secs

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