Organisational Behaviour

UNIT-1
 OB DEFINITION
ORGANISATION- A place where an organized group of
people with a particular purpose work together

BEHAVIOUR- Course of Action by people

ORGANISATIONAL BEHAVIOUR-
the systematic study and careful
application of knowledge about how
people - as individuals and as groups -
act within organizations.
 History of OB
Orgn. theory prior to 1900: Emphasized the
division of labour and the importance of
machinery to facilitate labour
Scientific management (1910s): encouraged
the scientific selection, training, and
development of workers and the equal division of
work between workers and management.
Classical school (1910s): basic principles
called specialization of work, unity of command,
scalar chain of command, and coordination of
activities
 Human relations(1920s): Focused on the
importance of the attitudes and feelings of
workers.
Classical school revisited (1930s): Re-
emphasized the classical principles
Group dynamics (1940s): Encouraged
individual participation in decision making;
noted the impact of work group on performance
Bureaucracy (1940s): lead to equitable
treatment for all employees by management.
Leadership (1950s): Stressed the importance of
groups; Theory X and Y management.
 Decision theory (1960s): Suggested that
individuals "satisfies" when they make decisions
Socio-technical school (1960s) : Called for
considering technology and workgroups when
understanding a work system
Envir. and tech. system (1960s): Described the
existence of mechanistic and organic structures
Systems theory (1970s) : Represented
organizations as open systems with inputs,
transformations, outputs, and feedback.
Contingency theory (1980s): fitting the
organization's structure to various contingencies
 Current State of the Field
Anthropology -interesting prism -introducing
concepts like 'organizational culture',
'organizational rituals' and 'symbolic acts'
enabling new ways to understand organizations as
communities.
Leadership Understanding: The crucial role of
leadership at various level of an organization in
the process of change management.
Ethics and their importance as pillars of any
vision and one of the most important driving
forces in an organization.
Challenges and Opportunities of Organizational Behaviour
Improving Peoples Skills. Stimulating Innovation and Change.

Emergence of E-Organisation & E-

Improving Quality and Productivity.
Commerce.

Total Quality Management (TQM). Improving Ethical Behaviour.

Managing Workforce Diversity. Improving Customer Service.

Helping Employees Balance Work-

Responding to Globalization.
Life Conflicts.

Empowering People. Flattening World.

Coping with Temporariness.

 Technology
Economics and cost
related factors
FRAME WORK OF OB
 Behaviour
1. Behavior is everything a person does.
2. Behavior refers to all behaviors, not just
problem behaviors.
3. Behaviors that can be observed

Describe the most recent behavior of an

individual you observed.
 WHY STUDY-OB

To learn about yourself and others

To understand how the organization works.
To become familiar with team work
To help you think about the people issues faced
by managers and entrepreneurs
 OB MODEL
AUTOCRATIC MODEL
CUSTODIAL MODEL
SUPPORTIVE MODEL
COLLEGIAL MODEL
SYSTEM MODEL
 Approaches to OB

HR APPROACH
PRODUCTIVITY APPROACH
CONTINGENCY APPROACH
SYSTEM APPROACH
Graphology Vs Personality
 Personality Determinants

Heredity
Environment
Situation
 PERSONALITY
It is the relatively stable set
of characteristics that
influence an individual's
behaviour.