Lesson 11: Practical

Management

**Note: This lecture is NOT a part of your textbook.

Overview: Leadership vs Management

Leadership Management
Deals with the Deals with the
interpersonal planning,
aspects of a organizing, and
managers job controlling aspects
of administration

*Managers must know how to lead as well as manage*

Specifics: Leadership vs Management

Leadership Management
Involves having vision & More formal / scientific,
mobilizing people to specific skills
accomplish it Produces a degree of
Produces change, often predictability and order
to a dramatic degree Maintains organizations
Transforms Implements vision
organizations
Creates vision
Overview of Management: Functions
1. Planning: setting the objectives to be accomplished
by an organization in the future and deciding on the
methods of reaching these objectives
2. Organizing: grouping and assigning activities,
providing the necessary authority to carry out the
activities
3. Staffing: filling positions in the organizational
structure with the most qualified people available
4. Motivating: getting people to contribute maximum
effort toward the objectives
5. Controlling: ensuring the achievement of an
organizations objectives
Overview of Management: Processes

1. Decision-Making: the
process of choosing from
These 2
processes are
two or more alternatives.
required when 2. Communicating: It is the
1. Planning doing any of
these 5 impossible to perform the
2. Organizing functions managerial functions
3. Staffing
without communication,
4. Motivating
which is the process of
5. Controlling
exchanging facts, ideas,
opinions and emotions
between two or more
persons
 Did you ever have to manage or lead a
project? What was your experience like?
Did you know what you were supposed to
do or was it confusing / stressful?
 Steps in Management / Task
Accomplishment
1. Brainstorming: Think of ideas about how to
best accomplish the task
2. Planning: Now that you have ideas, plan how
you are going to get the task done
Also consider making a Plan B for some parts
3. Executing: Do the plan
4. Debrief: Talk with your team about how
successful the plan was and what you can
improve next time
 During Brainstorming
ASK THE FOLLOWING QUESTIONS:

What goal am I trying to accomplish?

What is a unique yet effective way of
accomplishing this task?
What resources do I need?
What permission do I need?
Is this actually possible?
 During Planning
MAKE SURE YOU INCLUDE THE FOLLOWING:

Timeline - What is going to get done? When is it

going to get done? Who is going to do it?
Action Items - What needs to get accomplished?
Who is going to accomplish it? By what day
should they have it finished?
(if applicable) Next Meeting - When are we
meeting next to plan? Where are we meeting?
What will we be talking about?
 Additional Tips During Planning
- Visualize the day. Imagine the day in your head.
What do you need to plan (people, resources,
etc.) to accomplish every step of the day?
- Anticipate problems. What are the problems
that might happen? Make a Plan B for these
problems.
 During Executing
MAKE SURE YOU ARE CHECKING ON THE FOLLOWING:

Written plan - Is the plan actually being

followed? If not, why not? What changes do we
need to make? Do we need to follow some of
the Plan B parts of the plan?
Workers - How are your workers doing? Are they
doing their job? Do they need help with
something? Are there any problems?
Customers - Are the customers happy? What
needs to change to make them happier?
 Additional Tips During Executing
- Remain calm. Be energetic. Your workers will be as calm
as you are. You will be their example of how to act.
- Talk with workers privately. If there is an issue, handle
the matter away from others, especially away from
customers. Be honest, but encouraging.
- Think on your feet when needed. Think about what
objectives you are trying to accomplish. If you need to
do something different for the sake of the task, but
dont have a Plan B, for it, think hard about how you
can adjust the plan and still succeed.
 During Debrief
TALK ABOUT THE FOLLOWING WITH YOUR GROUP:

What did we do well?

What did we do poorly?
What should we do again next time?
What should we do differently next time?

Also, celebrate! Even if you did not do the job 100%, reward your
team. This will motivate them to work hard next time also.
 MINI-ACTIVITY: 4 Steps of Management

You are assigned a task: Give a 2 minute presentation

on why students your age should attend PUC and get
a degree in business.

Get in groups of 4-5 people. Go through

the 4-step management process:
1. Brainstorm (5 minutes)
2. Plan (10 minutes)
3. Execute (2 minutes each)
4. Debrief (5 minutes)