ASSESMENT ON ZEPH COMPUTER

PRINTS AND SERVICES

 BUSINESS REVIEW

ZEPH Computer Prints and Services is a printing business which offers

a variety of products and services such as school and office supplies,
tarpaulin printing, t shirt printing, invitation cards, giveaway stickers,
bookbinding, rush ID picture, document scanning and printing, CD/DVD
burning, photocopy up to A3 size, posters and campaign materials. ZEPH
Computer Prints and Service was established on July 23, 2013 by Mrs. Maria
Teresa Andrada.

SCOPE AND PURPOSE OF THE STUDY

The study focuses on the different types of assessment of business operations

core activities such as Operations Strategy, Supply Chain Management,
Quality Management, Forecasting, Facility Layout, Location Strategy and
Scheduling Issues. These are the operations of the business that are being
evaluated to identify their strengths and weaknesses in different particular
areas. The purpose of this study is to find basis that will help improve
particular areas of operations, which practised by the business in order to
make the said business more progressive and more productive. Moreover,
this might help them to profit more.

Introduction
 ZEPH Computer Prints
ZEPH Computer Prints
and Services sends the
CUSTOMER and Services (layout the
layout to a partner
product)
(through email)

ZEPH Computer Prints

and Services partner ZEPH Computer Prints
Finish Product diliver the product back and Services Partner
to ZEPH Computer print the product
Prints and Services

Claiming of the finish

product by the
Customers/ delivery of
the product to the
Customer

PROCESS STRATEGY
 Employee Empowerment
They involve their employees in making decisions
They encourage their employees to come up with ideas to help boost their business
They give their layout artists the authority to give layout or design suggestions to
their customers

Just-In-Time
They buy their supplies on time
They set dates on when the customers can claim their orders and always meet the
said deadline
Benchmarking

PERCEPTUAL MAP

QUALITY MANAGEMENT
 The business use Naive Method in conducting their forecast. The
forecasted sales are the basis of the business on what is the
capacity of supplies they should purchase.
TARPAULIN SALES AND SUPPLIES
COMPARISON
250

200

150

SALES
100 SUPPLIES BOUGHT

50

0
JAN FEB MAR APR

FORECASTING
LAYOUT STRATEGY
 Store operations

Operation time is 7:00 AM 7:30 PM

Open during Mondays Saturdays
Sunday is a rest day

Work schedules

Employees are required to work 8-12 hours

Tardiness and absenteeism are strictly prohibited

Customers transactions

Process time is 6hrs-12hrs

Some orders are given scheduled date

SCHEDULING
Legend:

Zeph Computer Prints and Services

Zeph Computer Prints and Services is located across the Carlos Hillado Memorial State College, Talisay City. This
location is placed on a newly constructed building and without a doubt they choose this location in order for them to
manipulate their target market, which are the students from Carlos Hillado Memorial State College.

LOCATION STRATEGY
 STRENGTHS

QUALITY PRINTS
LOCATION
ON TIME SERVICE
PRICE
VARIETY OF PRODUCTS AND SERVICES

WEAKNESSES

SUPPLIERS
FACILITIES AND EQUIPMENT

STRENGTHS AND
WEAKNESSES
 Their supply management is weak since they do not have
permanent suppliers.
Tarpaulin printing takes longer time to finish because
they do not have their own tarpaulin-printing machine.
They offer quality prints in an affordable price.
They picked an ideal location since they are located near
their target market.
Their facility layout is okay but it is still a subject for
enhancement in order to provide faster service.
They always meet their deadlines

CONCLUSIONS
 Establish a permanent supplier.
Invest in tarpaulin-printing machines.
Facility layout improvement

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