Moiz Majeed ME133059

Mubashir ME133073
Muddasar Ali ME133003
Comparison of Lahore Metro Bus With
Amritsar Metro Bus

Salman Sagheer Warsi

Total Quality Management

 Research Limitations

All of the data collected for analysis purpose is

based on secondary data that is collected
from the Pakistan MetroBus and Amritsar
Metro Bus website. Since, secondary data
always have a doubt of accuracy and validity
so the findings may not be constructive for
decision and policy making.
METHODOLOGY
 Comparison

Lahore Metro Bus Amritsar Metro Bus

Length 27 km 31 km

Bridge 8 km 12 km

Buses 64 78

Per Km Cost 1.1 Arab 29 crore

Total Cost 30 Arab 9 Arab

Lahore Metro bus Amritsar Metro Bus

Description Amount Description Amount

(Million) (Million)

Revenue Revenue

Bus Fare 949.0 Bus Fare 5840.0

Tuck Shop 3.2 Tuck Shop 3.2

Misc Receipts 0.5 Misc Receipts 0.9

Total Output 952.7 Total Output 5844.1

 Expenses Expenses
Pay and allowances 88.1 Pay and allowances 1000.0
Physical Assessts 17.6
Physical Assessts 37.8
Repair and
Maintainance 1.9 Repair and
Operational Maintainance 1.9
Expenses(PMA office) 7.8
Communication 2.9
Communication 1.9
Utilities 8.5
Utilities 8.5
General 116.6
General 12.6
Entertainment 3.0
Occupancy Cost 19.9
Other Services 40.0
Entertainment 3.0
Operational
Other Services 501.8
Expenses 4000.0
Operational Expenses 3756.3
Total Input 5210.7
Total Input 4400.6

Total Productivity = 1.121554331

Total Productivity = 0.21650117
 Productivity of Lahore Metro Bus
Amount (Million)
4500

4000

3500

3000

2500

2000

1500

1000

500

0
 Productivity of Amritsar Metro Bus
Amount (Million)
6000

5000

4000

3000

2000

1000

0
 Complain Analysis

Problems Frequency Cumulative Frequency Percentage

Overcrowded 54 54 52.94117647

Long Distance to
Station 28 82 80.39215686

Limited Seats 12 94 92.15686275

Ac not Working
Properly 5 99 97.05882353

Inexperience
Management 3 102 100

Total Complaints 102

 Pareto Chart
60 120

50 100

40 80

30 60

20 40

10 20

0 0
Overcrowded Long Distance to Station Limited Seats Ac not Working Properly Inexperience Management
Frequency Percentage
Cause and Effect Diagram
Cause and Effect Diagram
 Survey Result
50% never even once sat on bus
35 % people think that project is over all
successful
 Conclusions And Suggestions
Eliminate subsidy.
Better air-conditioning
Use more busses to avoid overcrowding.
Continuous maintenance is required