CONCEPT OF KNOWLEDGE

MANAGEMENT
*SIVA ANAND RAMASAMY S16100199
*KOGILAVANI KRISHNASAMY S16100197
*KALA BALAKRISHNAN S16100194
Knowledge Management (KM)
An Introduction to KM
Knowledge, knowledge workers and KM are topics receiving
increasing attention from a variety disciplines.
KM is one of the hottest topics today in both the industry world
and information research world.
Many have said we are moving from a post industrial to a
knowledge-based economy. (Drucker, 1993)
Effective KM is now recognized to be the key driver of new
knowledge and new ideas to the innovation process to new
innovative products, services and solutions.
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Knowledge Age is the third wave of human socio-economic development.
1st wave was Agricultural Age
Wealth was defined as ownership of land
2nd wave was Industrial Age
Wealth was defined on ownership of capital (i.e. factories)
3rd wave was Knowledge Age
Wealth was based upon the ownership of knowledge and the ability to
use that knowledge to create or improve goods and services.

(Charles Savage in Fifth Generation Management, 2008)

Two Kinds of Knowledge
Knowledge is intangible dynamic, and difficult to measure,
but without it no organization can survive.
Explicit : knowledge which has been encoded into some
media external to a person. (Walczak, 2005)
Tacit : knowledge that is stored within an individual and as
such is personal and context specific.
(Lin and Tseng, 2005 ; Srdoc et. al., 2005)
Sowhat is knowledge management?
Knowledge management (KM) is an effort to increase
useful knowledge within the organization. Ways to do this
include encouraging communication, offering
opportunities to learn, and promoting the sharing of
appropriate knowledge artifacts.

McInerney, C. (2002). Knowledge management and the dynamic

nature of knowledge. JASIST, 53 (2).
Interdisciplinary Nature of KM
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"The capabilities by which communities within an organization
capture the knowledge that is critical to them, constantly improve it
and make it available in the most effective manner to those who
need it, so that they can exploit it creatively to add value as a normal
part of their work
(GlaxoSmithKline)
The creation and subsequent management of an environment
which encourages knowledge to be created, shared, learnt,
enhanced, and organized for the benefit of the organization and its
customers.
(MaryamSarrafzadeh, Bill Martin, AfsanehHazeri, 2006)
Summary of KM Definition
Designing and installing techniques and processes to
create, protect, and use known knowledge.
Designing and creating environments and activities to
discover and release knowledge that is not known, or tacit
knowledge
Articulating the purpose and nature of managing
knowledge as a resource and embodying it in other
initiatives and programs
 THANK YOU
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