Amadeus Insurance

Summary of Technical Entries

Prepared By Help Desk Team

TEL: 2696 4444

E-MAIL :HELPDESK-MS@EGYPTAIR.COM
SITA : CAISXMS

1
1-Introduction

2-How to sell insurance

3-Print & Display insurance certificate

4-How to book and issue insurance EMD

5-Cancellation

2
 Introduction
what is Amadeus Insurance ?

An automated solution to sell and propose the insurance product

With every booking to cover the following:

-Trip cancellation
-Missed flight or connection
-Lost , delay and damaged luggage
-Lost document of travel or medical services.
-Just 4keystrokes and print your policy and hand it to your customer
-As follows:

3
Select provider
EGY
Select product EG01/02

Product Type FLT/PKG

Transactions Il/IS

4
 BENEFITS
-Improve your sales and benefits from revenue
streams .

-better serve our customers by making

life easier and faster 51% than using any
other channels for booking agent.

-increasing customer loyalty by using

intuitive tool that gives customer error-free
booking process.

5
 Before selling the insurance:

** ITS TIME TO BOOK TRAVEL INSURANCE **

-Our Insurance provider company is Allianz Egypt

-Our Insurance product is EG01 or 02 (FLT) flight (IS/TT-FLT)

- Passenger must be informed with policy conditions ( Allianz rules)

- Make sure the email address is inserted correctly (APE with no

dash) V.IMP
- Modifications not allowed after the insurance confirmed ( CF-
0000000 436 ) and after issue save it by RFP;ER as IR cancel it

6
 1- Check Insurance Provider list: IL HE IL
** AMADEUS INSURANCE ** 02MAY14
1 EGY EGYPTAIR INSURANCE (EGYPT)

2- Check products list: II HE II

* EGY EG ** EGYPTAIR INSURANCE (EGYPT) 02MAY14
1 EG01 Comprehensive Travel Insurance

2 EG02 Assistance Plus Insurance

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 2- Price & Sell Insurance: HE INS
1- Create TKTD PNR

-----TST---RLR ---
RP/CAIMS0981/CAIMS0981 NA/SU 23JUN13/0923Z ZUAKJ9
CAIMS0981/0105NA/23JUN13
1.NIBAL/TEBRY MRS
2 MS 777 Y 19JAN 7 CAILHR HK1 0920 1235 19JAN E MS/ZUAKJ9
3 AP CAI - CAIRO HD OFFICE FOR TESTING (WO1713463) - A
4 APE N_TEBRY@EGYPTAIR.COM --- with no dash

5 TK OK23JUN/CAIMS0981
6 OPW CAIMS0981-17JUL:1000/1C7/MS REQUIRES TICKET ON OR BEFORE

18JUL:1000/S2
7 OPC CAIMS0981-18JUL:1000/1C8/MS CANCELLATION DUE TO NO
TICKET/S2

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 3- Selling Insurance : IS BASIC ENTRY
SELL INSURANCE BY MANY OPTIONS: HE IS
-CREATE SALE WITH : IS/TT-FLT (Eg01 only)
RP/CAIMS0981/CAIMS0981 NA/SU 13MAR14/1132Z 6SGS88
CAIMS0981/0105NA/13MAR14
1.INSURANCE/TEST
2 MS 960 Y 10MAY 6 CAIBKK HK1 2320 1240 11MAY E MS/6SGS88
3 MS 961 Y 10JUN 2 BKKCAI HK1 0050 0550 10JUN E MS/6SGS88
4 INS EGY EG NN1 EG01 10MAY14-10JUN14/NM-INSURANCE/TEST
/ZN-EG,TH,EG/TV-EGP15634.00/AM- /AP-1713463/APE- /XR-
*NP-EGP395.20/TAX-EGP10.80/TP-EGP406.00*
--INFORMATION PER PAX--------------------------------------
/BD-/PI-/TV-EGP15634.00/FF-/TP-EGP406.00/P1

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 4- Selling With Informative pricing : BEST ENTRY
IS/EG01/FQ For Product 1 ---- chk fare & tax for each
IS/EG02/FQ For Product 2 then to conf 1 of them
4INS EGY EG NN1 EG01 10MAY14-10JUN14/NM-INSURANCE/TEST
/ZN-EG,TH,EG/TV-EGP15634.00/AM- /AP-1713463/APE- /XR-
*NP-EGP395.20/TAX-EGP10.80/TP-EGP406.00*
--INFORMATION PER PAX--------------------------------------
/BD-/PI-/TV-EGP15634.00/FF-/TP-EGP406.00/P1
5 INS EGY EG NN1 EG02 10MAY14-10JUN14/NM-INSURANCE/TEST
/ZN-EG,TH,EG/TV-EGP15634.00/AM- /AP-1713463/APE- /XR-
*NP-EGP333.89/TAX-EGP10.11/TP-EGP344.00*
--INFORMATION PER PAX--------------------------------------
/BD-/PI-/TV-EGP15634.00/FF-/TP-EGP344.00/P1
6 AP CAI - CAIRO HD OFFICE FOR TESTING (WO1713463) - A

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Complete all PAX data ,Then XE the unneeded product element , in order to
confirm the other.

5- Selling insurance with provider and product:

ISEGY/EG02
then we do : RT to complete data then confirm element
RP/CAIMS0981/CAIMS0981 NA/SU 1JUL13/0828Z ZWLZ46
CAIMS0981/0105NA/1JUL13
1.NIBAL/TEBRY MRS
2 MS 777 Y 03FEB 1 CAILHR HK1 0920 1235 03FEB E MS/ZWLZ46
3 INS EGY EG02 NN1 03FEB14-03FEB14/NM-NIBAL/TEBRY MRS/ZN-EG
/TT-FLT/AM- /AE- #1713463/AP-1713463/XR-
--INFORMATION PER PAX--------------------------------------
/BD-/PI-/P1 ----- must be added

11
5- Selling insurance with duration cover dates:

IS/EG01/10may-60 -- MAX 60 FM date of TRVL

-- TST RLR ---

RP/CAIMS0981/CAIMS0981 NA/SU 13MAR14/1132Z 6SGS88
CAIMS0981/0105NA/13MAR14
1.INSURANCE/TEST
2 MS 960 Y 10MAY 6 CAIBKK HK1 2320 1240 11MAY E MS/6SGS88
3 MS 961 Y 10JUN 2 BKKCAI HK1 0050 0550 10JUN E MS/6SGS88
4 INS EGY EG NN1 EG01 10MAY14-09JUl14/NM-INSURANCE/TEST
/ZN-EG,TH,EG/TV-EGP15634.00/AM- /AP-1713463/APE- /XR-
*TP-EGP260.00*
*REQUIRED INFORMATION: EMAIL ADDRESS (/APE-)
--INFORMATION PER PAX--------------------------------------

12
 Selling insurance with list of option entries:

Passenger data must be completed with IS entry :

IS/TT-FLT/BD-01MAY1979/XR-NONE/AM-//A1-10ELHEGAZ
STR/TV-2440.00/APE-N_TEBRY@egyptair.com

Option as follows:

PI- PASSENGER ID.

PASSENGER ID, YOU MUST INCLUDE ONE OF THE

FOLLOWING :
OPTIONS:
PP -PASSPORT
DL -DRIVING LICENSE
NI -NATIONAL IDENTITY
ID -A LOCALLY DEFINED NUMBER

13
/AP- Office contact

/TP- Total premium of the insurance

/FF- Frequent flyer (optional)

/ZN- Zone

/TT- Trip type

14
/BD- Date of birth (per passenger).
/bd-19jun1970/p1

/XR- Extra remarkable data if any or none.

/TV- Trip value

/AE- Emergency contact

/TT- Trip type

/AM- Mailing address

All above update for EX by : element NR : 3/NM-Ahmed/A MR

15
 - Group PNR EX:
SELL INSURANCE for GRP BY:
IS/TT-FLT /P1,5,7,9
-
RLR ---
RP/CAIMS0981/CAIMS0981 NA/SU 7MAR14/1133Z 6R4Y5Q
CAIMS0981/0105NA/7MAR14
0. GRP INSURANCE NM:10
11 MS 777 B 19MAY 1 CAILHR HK10 0935 1335 19MAY E MS/6R4Y5Q
12 INS EGY EG NN4 EG01 19MAY14-19MAY14/NM-HOSSAM/A MR/ZN-EG,GB
/TV- /AM- /AP-1713463/APE- /XR-
*TP-EGP608.00*/P1,5,7,9
*REQUIRED INFORMATION: EMAIL ADDRESS (/APE-)
--INFORMATION PER PAX--------------------------------------
/BD-/PI-/TV-/FF-/P1
/BD-/PI-/TV-/FF-/P5
/BD-/PI-/TV-/FF-/P7
/BD-/PI-/TV-/FF-/P9

16
 - Group PNR Continue:
SELL INSURANCE for GRP BY:
IS/TT-FLT /P1,5,7,9
RTN
RP/CAIMS0981/CAIMS0981 NA/SU 7MAR14/1133Z 6R4Y5Q
CAIMS0981/0105NA/7MAR14
0. 0UMRAINSURANCE NM:10
BKD:10 CNL: 0 SPL: 0
1.HOSSAM/A MR 2.HOSSAM/L MISS 3.HOSSAM/N MISS
4.HOSSAM/R MRS 5.HOSSAM/F MRS 6.TEBRY/A MRS
7.TEBRY/B MRS 8.TEBRY/C MR 9.TEBRY/D MR 10.TEBRY/E(CHD)

17
 - Family PNR : IS/TT-FLT
RP/CAIMS0981/CAIMS0981 NA/SU 13MAR14/1052Z 6SGSCO
CAIMS0981/0105NA/13MAR14
1.FAMILY/TEST MR(INF/TEST/01JAN14) 2.FAMILY/T(CHD)
3.FAMILY/HEAD
4 MS 960 K 10MAY 6 CAIBKK HK3 2320 1240 11MAY E MS/6SGSCO
5 MS 961 L 10JUN 2 KULCAI HK3 2130 0550 11JUN E MS/6SGSCO
6 INS EGY EG NN4 EG01 10MAY14-11JUN14/NM-FAMILY/TEST MR (POLICH HOLDER)

/ZN-EG,TH,MY,EG/TV-EGP16771.00/AM- /AP-1713463/APE- /XR-

*TP-EGP1015.00*
*REQUIRED INFORMATION: EMAIL ADDRESS (/APE-)
--INFORMATION PER PAX--------------------------------------
/BD-/PI-/TV-EGP5632.00/FF-/P1
/BD-01JAN2014/PI-/TV-EGP648.00/FF-/P1I
/BD-/PI-/TV-EGP4859.00/FF-/P2
/BD-/PI-/TV-EGP5632.00/FF-/P3
To update each PAX data : 6/NM-FAMILY/HEAD /BD- 20MAY1990/PI-
PP/EG/1234567/I0JUN12/10JUN2018 /P1 OR P1I

18
 Certificate Automatically Issued (CF)
After adding all information needed for PAX , and confirm
The insurance selling element by : 3/HK FOR NN
- Please save policy on PNR by : RF P;ER as IR cancel it

0981/0105NA/23JUN13
1.NIBAL/TEBRY
2 MS 777 Y 19JAN 7 CAILHR DK1 0920 1235 19JAN E 0 333 M
PLS COMPLETE APIS DATA
PLS INSERT FREQUENT FLYER NUMBER
PLS INSERT PHONE AND EMAIL FOR DESTINATION
SEE RTSVC
3 INS EGY EG HK1 EG01 19JAN14-19JAN14/NM-NIBAL/INS/ZN-EG,GB
/TV-EGP144.00/AM-A1-10ELHEGAZ STR
/APE-N_TEBRY@EGYPTAIR.COMCAIMS0981_0105NA_23JUN13/XR-NONE

*NP-EGP144.00/TAX-EGP8.00/TP-EGP152.00*/CF-EGYEG0000000436

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3-Print Policy on Default Printer : IVP
Display from PNR : IVD
OFFICE ID: CAIMS0981
IATA NUMBER: 00534100

INSURANCE CERTIFICATE (CUSTOMER)

-------------------------------------------------------------------------
INSURANCE COMPANY NAME: EGYPTAIR INSURANCE (EGYPT)

POLICY NUMBER: EGYEG0000000436 SUBSCRIPTION DATE: 16JUL13

GUARANTEE: EG01 COMPREHENSIVE TRAVEL INSURANCE

COVERAGE PERIOD: 19JAN14 - 19JAN14

NET PREMIUM: EGP144.00

TAX : EGP8.00
TOTAL PREMIUM: EGP152.00
20
 INSURANCE POLICY DETAILS

SUBSCRIBER: NIBAL/TEBRY
ADDRESS: 10ELHEGAZ STR

TRIP VALUE: EGP144.00

EXTRA REFERENCE: NONE

-------------------------------------------------------------------------
PASSENGER INFORMATION

LIST OF INSURED(S):

NIBAL/INS
DATE OF BIRTH: 01MAY1979
PASSENGER TRIP PRICE: EGP144.00

-------------------------------------------------------------------------
INSURANCE COMPANY INFORMATION
21
XTRA REFERENCE: NONE

-------------------------------------------------------------------------
PASSENGER INFORMATION

LIST OF INSURED(S):

NIBAL/INS
DATE OF BIRTH: 01MAY1979
PASSENGER TRIP PRICE: EGP144.00

-------------------------------------------------------------------------
INSURANCE COMPANY INFORMATION

EGYPTAIR INSURANCE (EGYPT)

+971-4-2095493
CUSTOMER SERVICES
+971-4-2095410
PHONE: EMERGENCY MEDICAL AS
22
7-Retrieve Insurance from PNR : RT/INS 2
with basic options

1- retrieve from INS Element

RT/INS-N --- N stands for first letter
1 NIBAL/AHMED INS EGY EG 19AUG13 1YZMKG
2 NOURA /R MRS INS EGY EG 19JUL13 2 Z2DA6W
3 NABILA/T MRS INS EGY EG 19JAN14 1 ZUAKJ9

THEN : RT 1 OR 2

23
 2-retrieve by certificate number :
RT/INS/EGYEG000000000436-N 1ST letter

for more options : HE INS

Insurance in PNR History : RH

002 AI/INS EGY EG HK3 EG01 20MAY14-22MAY14/NM-INS/TEST/ZN-

EG,GB,EG/TV-EGP18728.00/
CF-EGYEG0000000036*NP-EGP356.83/TAX-EGP23.17/TP-EGP380.
00*/INS/A MR INS/M MRS INS/F(CHD)

24
 4- HOW TO BOOK & ISSUE EMD-A: TINS
TST RLR ---
RP/CAIMS0981/CAIMS0981 NA/SU 20AUG13/1207Z 5H8Q2F
CAIMS0981/0105NA/20AUG13
1.NIBAL/TEBRY
2 MS 777 Y 19JAN 7 CAILHR HK1 0920 1235 19JAN E MS/5H8Q2F
3 AP CAI - CAIRO HD OFFICE FOR TESTING (WO1713463) - A
4 TK OK20AUG/CAIMS0981
5 OPW-13SEP:1500/1C7/MS REQUIRES TICKET ON OR BEFORE
14SEP:1500/S2
6 OPC-14SEP:1500/1C8/MS CANCELLATION DUE TO NO TICKET/S2
7 FP CASH
8 FV PAX MS/S2
IUMSHK1TINS CAI LHR -- to limit EMD issued with 1CPN

25
 PRICE IT BY : TMC
TSM 1 TYPE P CAIMS0981 NA/20AUG 11 EMD-A CARR MS
1.NIBAL/TEBRY
RFIC-D/O FINANCIAL IMPACT
1. RFISC-0BF TRIP INSURANCE L 5
OPERATING CC-MS ORIGIN-CAI DEST-LHR
NON EXCHANGEABLE

ADD INF/RKS:

ADD IN CONNECTION WITH : TKT NBR: TMI/IC-TKT-0772400000000E1

26
 TMI/CV-152/F152/FP-CASH/FE-CF-EGYEG0000000036 (POLICY NO)
SM 1 TYPE P CAIMS0981 NA/20AUG 11 EMD-A CARR MS
1.NIBAL/TEBRY
RFIC-D/O FINANCIAL IMPACT
1. RFISC-0BF TRIP INSURANCE L 5
OPERATING CC-MS CPN VALUE-152.00 ORIGIN-CAI DEST-LHR
NON EXCHANGEABLE

ADD INF/RKS:

FARE F EGP 152.00

EXCH VAL EGP 152.00

TOTAL EGP 152.00

FP CASH

27
 AFTER TTP/TTM
NIBAL/TEBRY
2 MS 777 Y 19JAN 7 CAILHR HK1 0920 1235 19JAN E MS/5H8Q2F
3 AP CAI - CAIRO HD OFFICE FOR TESTING (WO1713463) - A
4 TK OK20AUG/CAIMS0981//ETMS
5 SSR ASVC MS HK1 TINS/S2
6 FA PAX 077-2416985456/ETMS/EGP9711.00/20AUG13/CAIMS0981/0053
4100/S2
7 FA PAX 077-4550563951/DTMS/EGP152.00/20AUG13/CAIMS0981/00534
100/E5
8 FB PAX 2000031440 TTP/TTM/RT OK ETICKET/EMD/S2
9 FB PAX 2000031440 TTP/TTM/RT OK ETICKET/EMD/E5
10 FP CASH
11 FV PAX MS/S2
NB: doc will be changed to flown with flight

28
 5-Cancellation:
According to Allianz conditions

Scenario ( A )
Full refund within 48 Hrs of issuance & 48H before travel
date steps are:
1- XE : cancel insurance element
2- a) Disassociate EMD from TKT ( if no change on TKT )
EWA/DSC/E1-2/TKT125-1234567890
b)Refund EMD
3-Send notification to Allianz to refund the insurance
amount.

29
Scenario (B )

Passenger after 48 hrs and before effective date for only visa refusal /flight cancel
steps are:

1-Insurance element cannot be cancelled

2-Ticket will be refund
3- EMD also will be refund
4-Notification must be sent to Allianz

If visa obtained no refund ( rejected ) and if TKT changed for new booking
PAX will be covered for original dates , otherwise issue new policy

If passenger have any complain should be sent to Allianz , if he need to

Cancel the policy.

30
 Cancel policy: XE 3
3 INS EGY EG HK1 EG01 19JAN14-19JAN14/NM-NIBAL/INS/ZN-EG,GB
/TV-EGP144.00/AM-A1-10ELHEGAZ STR
/APE-N_TEBRY@EGYPTAIR.COMCAIMS0981_0105NA_23JUN13/XR-NONE

*NP-EGP144.00/TAX-EGP8.00/TP-EGP152.00*/CF-EGYEG0000000436

NB: save cancel by RFP;ER --- to confirm cancellation

31
 Always remember

APE WZ NO Dash

Price & sell insurance: IS/EG01/FQ OR IS/EG02/FQ

XE within 48h of ISSU/DEP

IUMSHK1-TINS

32
Thank you & Good luck

33