VIP Complaint Report

Belakang Kantor Indosat

Executive Summary
Information
 Complaint : Low Throughput
 Location on Danagraha building
 Serving site : DANAGRAHA_BULDING

KPI Performance
 Good availability performance
 Good accessibility and retainability performane
 Good mobility performance
 No found RTWP issue
 HSDPA user & throughput are maintained
 No found transmission issue

DT Result
 After parameter audit on site 3G_DANAGRAHA BUILDING, coverage and quality of this area is very good 100%
of the route was covered by signal 3G with throughput DL > 1 Mbps

Action Done
 NCR_ABG_NS_3G_235_20160829_3G2IP_DANAGRAHA_BUILDING_SmartLTELayering
 NCR_ABG_NS_3G_236_20160831_3G2IP_DANAGRAHA_BUILDING_SmartLTELayeringRSCP

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Map Location

Complaint area

 Location at Indosat

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Coverage
Before 4G After 3G

 After parameter audit on site 3G_DANAGRAHA BUILDING, coverage of this area is very good 100% of the route was covered by signal 3G

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Quality
Before 4G After 3G

 After parameter audit on site 3G_DANAGRAHA BUILDING, quality of this area is very good 100% of the route was covered by signal 3G

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Throughput DL
Before 4G After 3G

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Map Capacity

Complaint area

 Found capacity issue on site 3G2IP_DANAGRAHA_BUILDING

 No found transmission issue on site DANAGRAHA_BUILDING

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Availability

 Good availability performance

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Accessibility & Retainability

 Good accessibility and retainability performance

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Mobility & RTWP

 Good mobility & RTWP performance

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HSPA User & Traffic

 HSDPA users & traffic are maintained

 HSDPA & throughput are maintained
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Thank You