Knowledge Management

Systems

Submitted By:
Nimish Joshi PGP08163
Nitin Wannewar PGP08164
Pankaj Tewari PGP08165
Pavankumar S PGP08166
Pooja Goyal PGP08167 1
RELATIONSHIP

HUMAN
DATA INFORMATION
INTERPRETATION

INFORMATION HUMAN
KNOWLEDGE
USE

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KNOWLEDGE MANAGEMENT SYSTEM

 A collection of processes that govern the creation, dissemination

and utilization of knowledge

KNOWLEDGE

INFORMATION

DATA

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TYPES OF KNOWLEDGE

TACIT EXPLICIT

Intangible Tangible

Stored in mind Stored in physical objects

TYPE OF KNOWLEDGE
Sharing involves learning Easily shared
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Not identically replicated Reproducible
WHY USE KMS ?
 Speed up access to information and knowledge
 KMS makes it easier to find the information or the people who hold the information needed
 It increases the efficiency and productivity
 Improve decision-making processes
 Employees can improve the quality and speed of decision-making by accessing the
knowledge of the entire organization when needed
 Enterprise collaboration tools simplifies the access to opinions and experiences of different
people, which may contribute additional perspectives to the choices made
 Cross-collaboration
 Enables using knowledge from one department to improve or create a product in another
department, modifying knowledge from a past process to create a new solution
 Promote innovation and cultural change
 Enable and encourage the sharing of ideas, collaboration and access to the latest
information.
 KMS enables individuals to stimulate innovation and meet changing business needs
Cont.…
 Improve the efficiency of an organization’s operating units and business processes
 With faster access to information and resources across the organization, knowledge
workers can act quickly
 A study conducted by McKinsey & Co. in November 2011, involving 4,200 executives,
showed that the use of social collaboration technologies improved business processes and
the organization’s performance in general
 Increase customer satisfaction
 The sharing of knowledge and cross-collaboration helps the organization is able to give
faster answers or shorten the time it takes to improve a product or service
 Better learning
 It helps firms learn from past mistakes and successes
 It promotes a long term focus on developing the right competencies and skills and removes
obsolete knowledge
 It enhances the firm's ability to protect its key knowledge and competencies from being lost or
copied
KNOWLEDGE MANAGEMENT LIFECYCLE
CREATING AUDITING

AUDITING
MEASURING
KNOWLEDGE
INTELLUCTUAL
EXPLICIT IMPLICIT ASEETS
CAPITAL

USING
SHARING

PRODUCT
SOCIAL SERVICES
TECHINICAL
COMMUNI- PROCESS
COMMUNIC
-CATION
-ATION

STRUCTURING

Mapping STORAING
RETEIVING
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BENEFITS OF KMS

 Enabling better and faster decision making

 Help in find relevant information

KMT Definition:
“Knowledge management tools are systems
organizations use for sharing information internally and
externally.”
VARIOUS KNOWLEDGE MANAGEMENT TOOLS
 Customer Relationship Systems
 This system helps various teams track prospect and customer information over the
course of the customer relationship
 Helps in understanding customer – their needs and help in responding to their
issue in a better way
 Helps in building customer relationships

 Content Management Systems

 They are responsible for the creation, management, and distribution of content on
the intranet, extranet, or a website.
 It makes it easy to edit content
 Helps in Version control by Tracking changes to pages and, if necessary, allowing
previous versions to be accessed
 Allows for collaborative work on content
 Learning Management Systems
 A way to manage the employee training and education process

 Share online training modules and job-related educational resources that

improve performance
 They are also used to address compliance issues and ensure that employees
are aware of new regulations

 Knowledge base
 It is a searchable directory of content about your products and how they are used

 It might include technical content about how to troubleshoot your software,

answers to commonly asked questions, and other information that will provide
your customers with a better experience

 Groupware
 It refers to technology designed to help people collaborate and includes a
wide range of applications
 Three important categories for groupware are Communication tools,
Conferencing tools and Collaborative management tools
Thank You

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