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Herb Kelleher was the former CEO of Southwest Airlines who transformed it into a major airline. He believed the key was treating employees right so they would treat customers right. Under his leadership, Southwest prioritized an employee-first principle where employees felt passionate about their jobs because the company cared about them and their job security. Management listened to and respected employees, recognizing that happy employees were critical to Southwest's success.
Herb Kelleher was the former CEO of Southwest Airlines who transformed it into a major airline. He believed the key was treating employees right so they would treat customers right. Under his leadership, Southwest prioritized an employee-first principle where employees felt passionate about their jobs because the company cared about them and their job security. Management listened to and respected employees, recognizing that happy employees were critical to Southwest's success.
Herb Kelleher was the former CEO of Southwest Airlines who transformed it into a major airline. He believed the key was treating employees right so they would treat customers right. Under his leadership, Southwest prioritized an employee-first principle where employees felt passionate about their jobs because the company cared about them and their job security. Management listened to and respected employees, recognizing that happy employees were critical to Southwest's success.
HERB KELLEHER • The Employee-First Principle. Former Southwest CEO Herb Kelleher believed that employees must be treated right first for them to also treat the customers right. Southwest believes that superior customer service will be achieved not just only having employees who are passionate about their jobs but also those who know and feel that the company is concerned for them and gives them job security. The thoughts and opinions of the employees are listened to and respected by the management. It is the people who make Southwest Southwest. The employee-first principle makes employees more passionate than any other motivational program or monetary/non-monetary benefit. It shows employees that the company respects them especially for the value and success they bring.