BRAND YOU

It’s all about you, Your destiny lies in your

hands.
Your Professional Image

Your Professional Image

Perceptions

Your Professional Image

What Do You See?

Your Professional Image

What Do You See?

Your Professional Image

What Do You See?

Your Professional Image

What Do You See?

Your Professional Image

What Do You See?

Your Professional Image

The Four Components of Professional Image

Visual
Verbal
Clothing and Appearance
Message:
Message
Body Language

Body Language
Visual
Written
Message:
Message
Appearance
YOUR
Professional
Image

Your Professional Image

Your Visual Message

Your Professional Image

Uniform

Your Professional Image

The Power of Body Language

Words
7%

Body
Tone of Voice Language
38% 55%

Professional Development
 Human Relations Skills
• Greet People
• Call By Name
• Make Eye Contact
• Ask, Don’t Tell
• Say ‘PLEASE’ & ‘THANK YOU’
• Use The ‘PLATINUM RULE’
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The Three Roles of Body Language

1. Repetition

2. Contradiction

3. Substitution

Professional Development
Your Verbal Message Is......

Professional Development
Active Listening

1. Pay attention

2. Show you are listening

3. Provide feedback

4. Defer judgement

5. Respond appropriately

Professional Development
Negative Words

Faults

Professional Development
Writing Tips

• Use spell and grammar check

• Use simple words

• Turn off Caps Lock

• Use the correct punctuation –

but not too much !!!!! 

• Choose the right word – their,

there, they’re/too, two and to.

• Proof read
Professional Development
It’s Not What You Say,
But How You Say It,
That’s Important !

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