www.huawei.

com

TNM Maintenance Weekly Report（20180123)

HUAWEI TECHNOLOGIES CO., LTD.

 Content
 Huawei Customer Support Team
SLA Issues in a week
Non-SLA requirements in week
Network Performance
Product EOS Notification
SLA Notification

HISILICON SEMICONDUCTOR
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Huawei Customer Support Team
Department Name Cell Email
Network OD Ding Ting 00265-888999896 bruce.dingting@huawei.com
SPM Smart Nthenda 00265-882000099 smart.nthenda@huawei.com
TD Sun DongNan 00265881624898 dongnan.sun@huawei.com
Smart Nthenda 00265-882000099 smart.nthenda@huawei.com
Core Network
Cao Bin 00265881271243 cao.bin@huawei.com

Yu Jiangkun 00265885311912 yujiankun@huawei.com

Wireless
Harvey Sundu 00265-888368592 harvey.sundu1@huawei.com
Cheng Yao 00265-888100666 cheng.yao@huawei.com
Shang Yashang 00265888607228 shangyashan@huawei.com
RNP/RNO
SANGWANI NYIRENDA 00265-888354238 SANGWANI.NYIRENDA@huawei.com

Sun Dongnan 00265881624898 dongnan.sun@huawei.com

A&S Huang Cong 00265880737478 huang.cong2@huawei.com
Gift Chikoko 00265881770107 gift.chikoko@huawei.com

Network Nyankhombo kamba(TX) 00265-881074432 Nyankhombo.kamba@huawei.com

Project Yu Jiangkun 00265885311912 yujiankun@huawei.com

Titus E. C. Tasosa 00265888890777 titus.eber.tasosa@huawei.com

customer care
Pangbangze 00265881545778 pangbangze@huawei.com
ETAC-Hotline 0020-235353939 EgyptTAC_Support@huawei.com
GTAC-Hotline 0086 29 81770999 HQ_TAC@huawei.com

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Networks issues Overview

Service Type Network Issues

Core Network 1

Wireless Network 8
Optical Network 0
Datacom 1
Energy & Power 0
A&S 1

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 SLA Issues in a Week
Product SLA
Status Product Issue Description Progress Solution Huawei Owner TNM Owner Report Time Restoration Time
Line Level
We have configured 【20180110】Customer submitted
route-leaking in the request to TAC for failure to import
firewall but it’s not routes from global routing table
Eudemon1 working. We want to Victor
Open Datacom Minor Smart 2018/01/10 12:16
000E-X import routes from the Chidziwisano
global routing table to a
vpn-instance named
“clean”.
【20180115】TNM release the table space
success according by command from OCS
team.
【20180115】OCS team found that the
Release Table Space for Release Table Space for
Open A&S OCS Minor table space of BMPDB was not enough HuangCong Kenneth 2018/01/21 09:23
BMPDB USERDB

【20180108】 One 2G site got Mute happened mainly

frequently silence in every call
【20180108】 TAC requested some
information to be collected and sent for
analysis
【20180110】There was Abis packet
loss also was detected.
GSM site got silent calls
Open Wireless BTS3900 Major
around 12:00, 17:00-23:00
on Jan.9th.
Packet loss is detected
during the period that big
number of mute happened.
Sometimes there is no
packet los detected, but
ShangYashan Richard 2018/01/08 19:53
there is mute, it is because
that the PING detection is
UDP packets, not totally
same with the service
packets. But we can see the
same trend of packet loss
and mute.

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 SLA Issues in a Week
Product SLA
Status Product Issue Description Progress Solution Huawei Owner TNM Owner Report Time Restoration Time
Line Level
【20180118 】Customer submitted
request to TAC for numbers failing to call
Haiti.
【20180119 】TAC requested ustomer Remove the record in the
Core Failing to call
Closed Msoftx3000 Minor submitted request to TAC for numbers failing PREANA for the called number Smart Lumbani 2018/01/18 11:27 2018/01/22 09:28
Network Haiti.....0050936704129 to call Haiti with release CV=0
【20180121 】The analysis found that the
called number had a release code CV= 0

The alarm of License 【20180122 】Customer submitted

limitation does not clear
on PICO BTS3900
PICO eNodeB even after
Open Wireless
BTS3900 updating the license file
successfully using the
U2000 license
standalone function.
request to TAC
【20180122】TAC requested information to
be collected.
Major Taurai Richard 2018/01/19 18:22
【20180122】After analysis TAC found that
the alarm is not related to License.
【20180122】More information is to be
collected and sent to TAC for analysis

【20180105】After the change, KPIs

became normal.
【20180105】Check the TA distribution
BSC 6900 Mpingwe_3 CSSR and Antenna down tilt was changed Joseph F
Closed Wireless Major trend, find the antenna down tilt was Shang Yashan 2018/01/04/10:00 2018/01/05/17:00
GSM CDR Degradation and the coverage was changed. Chikuse
changed. Suggest to increase the down tilt.
【20180104】Mpingwe_3 CSSR and CDR
Degradation from 21-10-2017

【20180119】the issue was resolved after

changed LAC.
【20180118】Check the performance data,
find Location area update request times
increased when the SDCCH congestion
Salambidwe_1 SDCCH
BSC 6900 happened, and the new site Thambani which Plan the new LAC for
Closed Wireless congestion increased Major Shang Yashan Fanizo 2018/01/18/14:00 2018/01/19/19:00
GSM has different LAC was conmissioned at the Salambidwe.
suddenly
same time. suggest to modify the LAC of
salambidwe to avoid unnecessary Location
Area Update.
【20180118】Salambidwe_1 SDCCH
congestion increased suddenly.

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 SLA Issues in a Week
Product SLA Huawei TNM
Status Product Issue Description Progress Solution Report Time Restoration Time
Line Level Owner Owner
Corrected the CCP and
BSC6900 2018/01/01 2018-01-05
Closed Wireless UMTS cell setup failed Major The cells of U900 now up. NCP SCTPLNK match on Taurai Richard
UMTS
RNC and NodeB side
LTE FDD Cells
Unavailable due to S1
interface fault.121The 【20180110】Customer submitted request to
S1 interface of eNode TAC
is fault which causes 【20180115】The analysis found that the cell
Solution in progress, team
BTS3900 LTE Cells to be unavailable was caused by S1 INTERFACE
Open Wireless Major working on establishing Taurai Richard 2018/01/11
LTE V100 unavailable"Serial No. FAULT
root cause failure.
= 952 ID = 29201 【20180110】To send the ping tests results
Name = S1 Interface to ETAC support team as verification eNodeB
Fault Severity = Major can ping MME/GW
Event Category

【20180119】After RF optimization, the issue was

resolved.
Analyzed the KPI and found
【20180109】Analyzed the KPI and found the
the overshoot coverage
BSC 6900 3G_Sadzi_Hill_U900 got overshoot coverage caused the uplink power
Closed Wireless Major caused the uplink power Shang Yashan Fanizo 2018/01/09/12:00 2018/01/19/19:00
UMTS uplink power congestion. congestion. Suggest costomer to do RF
congestion. Suggest costomer
optimization.
to do RF optimization.
【20180109】3G_Sadzi_Hill_U900 got uplink
power congestion once it was commissioned.

【20180112】Audit the neighbor and algorithm

parameter, found blind handover priority mistake
BTS3900 FDD_Lilongwe_Office and CSFB switch disabled. correct the parameter of
Closed Wireless Major Shang Yashan Fanizo 2018/01/12/10:00 2018/01/15/10:00
LTE failed to CS Fall Back 【20180112】Customer reported new site neighbor and CSFB.
FDD_Lilongwe_Office can not start voice call and
failed to CS Fall Back.

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 80
90
95
100

85

1)
2017-12-22 00:00

0
1

0.2
0.4
0.6
0.8
1.2
1.4
2017-12-23 00:00
2017-12-24 00:00
2017-12-25 00:00

BLKBSC
BLKBSC
2017-12-26 00:00
2017-12-27 00:00
2017-12-28 00:00
2017-12-29 00:00
2017-12-30 00:00

BSC-1
BSC-1
2017-12-31 00:00
2018-01-01 00:00
2018-01-02 00:00
2018-01-03 00:00

BSC-2
BSC-2
2018-01-04 00:00
2018-01-05 00:00
2018-01-06 00:00
2018-01-07 00:00
2018-01-08 00:00

LLBSC
LLBSC

2018-01-09 00:00
2018-01-10 00:00

GSM KPIs were stable in last week.

2018-01-11 00:00
TCH Congestion Rate(%)

2018-01-12 00:00
Call Setup Success Rate (%)

2018-01-13 00:00

LLBSC-2
LLBSC-2

2018-01-14 00:00
2018-01-15 00:00
GSM KPI Monthly Trend

2018-01-16 00:00
2018-01-17 00:00
2018-01-18 00:00
2018-01-19 00:00

MZ_GUBSC
MZ_GUBSC

2018-01-20 00:00
2018-01-21 00:00
90
92
94
96
98
100
0
0.2
0.6
0.8
1

0.4

BLKBSC

BLKBSC
BSC-1

BSC-1
BSC-2

BSC-2
LLBSC

LLBSC
Handover(%)
TCH Call Drop Rate (%)

LLBSC-2

LLBSC-2
RH303A:Success Rate of Radio
MZ_GUBSC

MZ_GUBSC
 86
88
90
92
94
96
98
100
102
90
92
94
96
98
100
102
2017-12-22… 2017-12-22…
2017-12-23… 2017-12-23…
2017-12-24… 2017-12-24…
2017-12-25… 2017-12-25…
2017-12-26… 2017-12-26…
2017-12-27… 2017-12-27…
2017-12-28… 2017-12-28…
2017-12-29… 2017-12-29…
2017-12-30… 2017-12-30…
2017-12-31… 2017-12-31…
2018-01-01… 2018-01-01…
2018-01-02… 2018-01-02…
2018-01-03… 2018-01-03…

PS RAB Setup Success Rate(%)

2018-01-04… 2018-01-04…
VS.RRC.SuccConnEstab.Cell.Rate(%)
2018-01-05… 2018-01-05…
2018-01-06… 2018-01-06…
2018-01-07… 2018-01-07…

Soft Handover Success Rate (Cell)(%)

2018-01-08… 2018-01-08…
Accessibility

2018-01-09… 2018-01-09…
2018-01-10… 2018-01-10…
2018-01-11… 2018-01-11…
Handover Success Rate

1) 3G_Sadzi_hill_U900_1 uplink power congestion resolved.

2018-01-12… 2018-01-12…

Inter-frequency Hard Handover Success Rate (Cell)(%)

2018-01-13… 2018-01-13…
2018-01-14… 2018-01-14…
2018-01-15… 2018-01-15…

CS Inter-RAT Handover Success Rate (WCDMA to GSM) (Cell)(%)

2018-01-16… 2018-01-16…
AMR RAB Setup Success Rate(%)

2018-01-17… 2018-01-17…
UMTS KPI Monthly Trend

2) Accessibility degradation. Caused by Mzimba region transmission issue

2018-01-18… 2018-01-18…
2018-01-19… 2018-01-19…
2018-01-20… 2018-01-20…
2018-01-21… 2018-01-21…
0
0.2
0.4
0.6
0.8
1

0
200
400
600
800
1000
1200

2017-12-22…
2017-12-22 00:00
2017-12-23…
2017-12-23 00:00
2017-12-24…
2017-12-24 00:00
2017-12-25…
2017-12-25 00:00
2017-12-26…
2017-12-26 00:00
2017-12-27…
2017-12-27 00:00
2017-12-28…
2017-12-28 00:00
2017-12-29…
2017-12-29 00:00
2017-12-30…
2017-12-30 00:00
2017-12-31…
2017-12-31 00:00 2018-01-01…
2018-01-01 00:00 2018-01-02…
2018-01-02 00:00 2018-01-03…
2018-01-03 00:00
AMR Call Drop Ratio (Cell)(%)

2018-01-04…
2018-01-04 00:00 2018-01-05…
2018-01-05 00:00 2018-01-06…
2018-01-06 00:00 2018-01-07…
2018-01-07 00:00 2018-01-08…
2018-01-08 00:00 2018-01-09…
2018-01-09 00:00 2018-01-10…
CS/PS Call Drop Rate

2018-01-10 00:00 2018-01-11…

2018-01-11 00:00 2018-01-12…
2018-01-12 00:00 2018-01-13…
2018-01-13 00:00 2018-01-14…
2018-01-14 00:00 2018-01-15…
VS.HSDPA.MeanChThroughput(kbit/s)

2018-01-15 00:00 2018-01-16…

PS CDR with PCH(cell) for EFD(%)

2018-01-16 00:00 2018-01-17…

2018-01-17 00:00 2018-01-18…
2018-01-18 00:00 2018-01-19…
2018-01-19 00:00 2018-01-20…
2018-01-20 00:00 2018-01-21…
 90
94
96
98
100

92
98.8
99
99.4
99.6
99.8
100
100.2

99.2
2017-12-22…
2017-12-22 00:00
2017-12-23…
2017-12-23 00:00
2017-12-24…
2017-12-24 00:00
2017-12-25…
2017-12-25 00:00
2017-12-26…
2017-12-26 00:00
2017-12-27…
2017-12-27 00:00
2017-12-28…
2017-12-28 00:00
2017-12-29…
2017-12-29 00:00
2017-12-30…
2017-12-30 00:00
2017-12-31…
2017-12-31 00:00
2018-01-01…
2018-01-01 00:00

1) LTE KPIs were stable.

2018-01-02…
2018-01-02 00:00
2018-01-03…
2018-01-03 00:00
2018-01-04… 2018-01-04 00:00
2018-01-05… 2018-01-05 00:00
2018-01-06… 2018-01-06 00:00
2018-01-07…
RRC Setup Success Rate (Service)(%)
2018-01-07 00:00
2018-01-08… 2018-01-08 00:00
Accessibility

2018-01-09… 2018-01-09 00:00

Handover Success Rate

2018-01-10…

LTE CSFB Preparation Success Rate (%)

2018-01-10 00:00

Intra-RAT Handover In Success Rate (%)

2018-01-11… 2018-01-11 00:00
2018-01-12… 2018-01-12 00:00

Intra-frequency Handover Out Success Rate (%)

2018-01-13… 2018-01-13 00:00
2018-01-14… 2018-01-14 00:00
LTE KPI Monthly Trend

LTE E-RAB SR(%)

2018-01-15… 2018-01-15 00:00

2018-01-16… 2018-01-16 00:00
2018-01-17… 2018-01-17 00:00
2018-01-18… 2018-01-18 00:00
2018-01-19… 2018-01-19 00:00
2018-01-20… 2018-01-20 00:00
2018-01-21… 2018-01-21 00:00
0
0.1
0.2
0.3
0.4
0.5
0.6

0
500
1000
1500
2500
3000
3500
4000
4500
5000

2000

2017-12-22 00:00
2017-12-22 00:00
2017-12-23 00:00
2017-12-23 00:00
2017-12-24 00:00
2017-12-24 00:00
2017-12-25 00:00
2017-12-25 00:00
2017-12-26 00:00
2017-12-26 00:00
2017-12-27 00:00
2017-12-27 00:00
2017-12-28 00:00
2017-12-28 00:00
2017-12-29 00:00
2017-12-29 00:00
2017-12-30 00:00
2017-12-30 00:00
2017-12-31 00:00
2017-12-31 00:00
2018-01-01 00:00
2018-01-01 00:00
2018-01-02 00:00
2018-01-02 00:00
2018-01-03 00:00
2018-01-03 00:00
2018-01-04 00:00 2018-01-04 00:00

2018-01-05 00:00 2018-01-05 00:00

2018-01-06 00:00 2018-01-06 00:00

2018-01-07 00:00 2018-01-07 00:00

2018-01-08 00:00 2018-01-08 00:00

L.Traffic.User.Avg

2018-01-09 00:00 2018-01-09 00:00

LTE Call Drop Rate (%)

2018-01-10 00:00 2018-01-10 00:00

2018-01-11 00:00 2018-01-11 00:00
2018-01-12 00:00 2018-01-12 00:00
2018-01-13 00:00 2018-01-13 00:00
2018-01-14 00:00 2018-01-14 00:00
2018-01-15 00:00 2018-01-15 00:00
2018-01-16 00:00 2018-01-16 00:00
2018-01-17 00:00 2018-01-17 00:00
2018-01-18 00:00 2018-01-18 00:00
2018-01-19 00:00 2018-01-19 00:00
2018-01-20 00:00 2018-01-20 00:00
2018-01-21 00:00 2018-01-21 00:00
 Product EOS Notification
NE Name Product Version EOS Time(HW) EOS Time(SW)
LMB SMSC V300R002.2D833SP01 2016/12/31 2014/12/31
LMB MMSC V100R002D732 2016/12/31 2013/12/31
LMB&LLW USSD USSD R001C01L00011 2016/12/31 2015/12/31

16-Lilongwe Civo, 10-Livingstone

Towers, 20-Nanjoka, 11-Limbe Top OSN 3500 v100R010 2029/12/31 12/31/2023
floor

12-Escom Chichiri, 13-

PHOMBEYA，14-GOLOMOTI， OSN 2500 v100R010 2029/12/31 12/31/2023
15-KANENGO_ESCOM

RTN 620 (132) RTN 620 v100R007 2021/6/30 2014/6/30

RTN 910 (171) RTN 910 v100R007 2024/12/31 2015/6/30

RTN 950 (53) RTN 950 v100R007 2027/12/31 12/31/2019

S9306 Quidway S9306 V100R006C00SPC800 2018/12/31 2015/6/30

LMB RBT V600R001C01B023 2014/12/31

CX600（CX600-X1-M4/X2-M8/X2-
CX600 V800R006 2022/12/31 2027/12/31
M16/M2）

S5300 S5300 2021/6/30 2026/6/30

Page 11
 Product EOS Notification
NE Name Product Version EOS Time(HW) EOS Time(SW)
LMB Old MSC V100R009C00SPH735 2020/12/31 2020/12/31
LLG Old MSC V100R009C00SPH735 2020/12/31 2020/12/31
V200R010C020SPC115
LMB New MSC 2025/12/31 2019/06/30
New UMG V200R010C020SPC121 2019/06/30
LMB 2025/12/31

V200R010C020SPC115
LLG New MSC 2025/12/31 2019/06/30

New UMG V200R010C020SPC121

LLG 2025/12/31 2019/06/30
PS HW(LLW and LMB) ATCA ATCA 2021/12/31

SGSN/MME(LLW and LMB) USN USN9810 V900R012 12/31/2016

GGSN/S-GW/P-GW(LLW and UGW UGW9811 V900R010 12/31/2016

LMB)
CG(LMB) CG9812 CG9812 V500R006 12/31/2017

U2000 U2000 V200R014 12/31/2017

I2000 I2000 V500R001C30 12/31/2018

Sotrage S2300 IT Storage Ocean Stor 2300 2016/12/31 2016/12/31

Page 12
 Product EOS Notification
NE Name Product Version EOS Time(HW) EOS Time(SW)
Eudemon1000E
V300R001C00SPC700 (VRP (R) Software,
LL FW Eudemon1000E-X2 Version 5.30) 6/30/2020 6/30/2020
Eudemon1000E
V300R001C00SPC700 (VRP (R) Software,
LMB FW Eudemon1000E-X2 Version 5.30) 6/30/2020 6/30/2020
Version 5.70 (NE40E&80E
LL NE40 HUAWEI NE40E V600R001C00SPC800) 12/31/2017 6/30/2017
Version 5.70 (NE40E&80E
LMB NE40 HUAWEI NE41E V600R001C00SPC800) 12/31/2017 6/30/2017
Quidway S9306 Terabit Routing Version 5.70 (S9300
LL and LMB S93 Switch V100R006C00SPC800) 12/31/2018 6/30/2015
Version 5.30 (NE40&80
LL BG Quidway NetEngine 40-4 V300R005C01B323SPC003) 12/31/2016 3/31/2016

LMB BG Quidway NetEngine 20E-8 Router Version 5.30(NE20E V200R005C03B581) 12/31/2017 12/31/2017
VGS S/W LMB VGS V500R005C30 12/31/2018

VGS H/W LLW VGS ATAE 3.0 2020/12/31

VGS S/W LLW VGS V500R005C30 12/31/2018

Internet Cache H/W LMB Cache StreamXP(T3000 G3)

2018/21/31
Internet Cache S/W LMB Cache V200R001C20LG0102 12/31/2019

Page 13
SLA Notifications
Basic SLA equipment list Basic SLA equipment list Basic SLA equipment list Gold+ SLA equipment list

Quanti Product Description Quantity SLA Product Quan Product Quantit

Product Description SLA SLA SLA
ty Description tity Description y
BITS 2 Basic SLA U2000-MBB 1 Basic SLA
eNodeB 28 Basic SLA OCS 2 Gold+ SLA
BTS 497 Basic SLA N2000 1 Basic SLA
Lamp site 7 Basic SLA U2000-T 1 Basic SLA RTN 900 43 Basic SLA
Basic SLA HLR 2 Basic SLA UVC 2 Gold+ SLA
10 IDS1000-A 1 Basic SLA
PICO BTS
AAA 1 Basic SLA RTN 905 105 Basic SLA
BSC/RNC 7 Basic SLA
Cache Storage 1 Basic SLA RTN 950 79 Basic SLA
SAV3100 1 Basic SLA
RTN620 115 Basic SLA
SRAN 25 Basic SLA Cache 1 Basic SLA
RTN910 88 Basic SLA
ATN910B 5 Basic SLA CG 1 Basic SLA
CX600-8 5 Basic SLA RTN980 5 Basic SLA
DNS 2 Basic SLA S9300 10 Basic SLA
E1000E 4 Basic SLA
N2000 1 Basic SLA UGW9811 2 Basic SLA SGSN 2 Basic SLA
Basic SLA USN9810 2 Basic SLA SCG 2 Basic SLA
NE20-8 1
UMG8900 4 Basic SLA I2000 2 Basic SLA
Basic SLA
NE40E-8 2 OSN580 6 Basic SLA
NE40E-X8 3 Basic SLA VGS Storage 2 Basic SLA NE40-X3 1 Basic SLA
NodeB 305 Basic SLA MSOFTX300
4 Basic SLA
OCS Storage S3900 OSN2500 4 Basic SLA 0
7 Basic SLA
Limbe*6+ LLW *1 OSN3500 6 Basic SLA OCS Storage 1 Basic SLA

Page 14
SLA LEVELS RESTORATION
Basic SLA in Contract
Restoration
*Time Coverage *Customer Severity ReponseTime（HH:MM） Resolution Time(HH:MM)
Severitys Customized (HH:MM)
48:00 70%
7*24 Emergency 00:30 1680:00 100%
120:00 98%
48:00 70%
7*24 Critical 00:30 1680:00 100%
120:00 98%
Emergency, Critical, Major, 160:00 70%
5*8 Minor, Non-Fault inquiry Major 00:60 640:00 100%
320:00 98%
320:00 90%
5*8 Minor 00:60 960:00 100%
480:00 100%
5*8 Non-Fault inquiry
Gold SLA in Contract
Restoration
*Time Coverage *Customer Severity ReponseTime（HH:MM） Resolution Time(HH:MM)
Severitys Customized (HH:MM)

7*24 Emergency 00:10 8:00 100% 168:00 100%

24:00 70%
7*24 Critical 00:10 168:00 100%
72:00 98%
Emergency,Critical,Major,M 336:00 70%
7*24 inor,Non-Fault inquiry Major 00:15 1344:00 100%
672:00 98%
480:00 90%
5*8 Minor 00:30 1920:00 100%
720:00 100%
5*8 Non-Fault inquiry
Gold+ SLA in Contract
Restoration
*Time Coverage *Customer Severity ReponseTime（HH:MM） Resolution Time(HH:MM)
Severitys Customized (HH:MM)
7*24 Emergency 00:5 4:00 100% 168:00 100%
12:00 70%
7*24 Critical 00:5 168:00 100%
Emergency,Critical,Major,Min 24:00 98%
or,Non-Fault inquiry 168:00 70%
7*24 Major 00:10 672:00 100%
336:00 98%
504:00 90%
7*24 Minor 00:15 1344:00 100%
672:00 100%
Page 15
Thank you!