A Study on Contract Labour Management at IOCL, Guwahati

Presented by Abhinab Chetia

1
 A Study on Contract
Labour Management at
IOCL, Guwahati

Introduction

Guwahati Refinery is the country’s first Public Sector Refinery as well as Indian Oil’s
first Refinery serving the nation since 1962.

The Contract Labour (Regulation and Abolition) Act, 1970. The object of the Act is

• To regulate and to improve the conditions of service of contract labour

• It is an Act for the welfare of the labourers whose conditions of service are not at all
satisfactory.

2
 A Study on Contract
Labour Management at
IOCL, Guwahati

Objectives of the study

The study was required to find the following objectives:-

• To know the demographic profile of contract laborers at

IOCL, Guwahati.

• To know the welfare and health facilities of contract laborers.

• To find out the satisfaction level of respondents towards their

job.

3
 A Study on Contract

Nature of the study Labour Management at

IOCL, Guwahati

The study is Descriptive in nature.

Methods of data collection

The study is prominently based on primary data collected from structured
questionnaire.

Sample size
Total of 100 respondents are selected.

Sample unit
Workers on contractual basis (987 workers) w.e.f July, 2017.

Method of sampling
Convenient sampling technique has been adopted for the purpose of the study.

Period of the study: 2 months (1st July- 2nd September)

4
 A Study on Contract
Labour Management at
IOCL, Guwahati
Demographic profile of the contract labours

6 months or more 98

Highly skilled 0
41 2
2-6 months
30 Skilled 26

1 month 0
15 14 Semi skilled 44

Less than 15 days 0

Unskilled 30
18-30 30-45 45-55 Above 55

Age Type of labour Period of work

5
 A Study on Contract
Labour Management at
IOCL, Guwahati

Health and welfare facilities of contract labours

74
81

6
13
0
21

5
0

Excellent Good Average Poor

Conditions of canteens and toilets

Medical facilities at the workplace

6
 A Study on Contract
Labour Management at
IOCL, Guwahati

Health and welfare facilities of contract labours

62

No 0

25

13

0 Yes 100

Excellent Good Average Poor

Accident prevention Contractor

measures provides safety
gear (boots, hats,
gloves, etc.)
7
 A Study on Contract
Labour Management at
IOCL, Guwahati

Health and welfare facilities of contract labours

0%
14% 0% Fully equipped
10% and easily
Highly sufficient accessible
Sufficient Not fully
Not sufficient equipped and
easily accessible
86%
Don’t know
90%

Sufficient washing facilities First aid box provided

8
 A Study on Contract
Labour Management at
IOCL, Guwahati

Health and welfare facilities of contract labours

Yes No
Absent from duty 1
4%

House accommodation 0
supplied by the employer

Fines 0

96% 3
Damage to or loss of goods

Employer made deductions from wages Reason behind the deduction of wages

9
 A Study on Contract
Labour Management at
IOCL, Guwahati

Health and welfare facilities of contract labours

Yes No

0%
100

50

0
Yes 100%
No

Paid for overtime work done Insured under the ESI Act, 1948

10
 A Study on Contract
Labour Management at
IOCL, Guwahati

Satisfaction level of the contract workers

Poor Excellent
0% 2%
82

Average
32%

Good
12
6 66%
0

Highly satisfied Satisfied Partially Dissatisfied

satisfied

Satisfaction with the given rest hours Working conditions in the refinery

11
 A Study on Contract
Labour Management at
IOCL, Guwahati

Satisfaction level of the contract workers

72

4 70 26 17
11
0

0
Excellent Good Average Poor

Grievance handling Available leave facilities

procedure
12
 A Study on Contract
Labour Management at
IOCL, Guwahati
Findings

1. There are more number contract workers between 30-45 years of age.
2. Majority if the workers are satisfied with the toilets and medical facilities provided.
3. Accident prevention measures are excellent.
4. Washing facilities is highly sufficient for the majority.
5. 90% of the workers said that the first-aid box provided was fully equipped and easily accessible.
6. 4% of the workers whose wages were deducted was mostly for damage of goods.
7. All are insured under the ESI Act, 1948.
8. Everyone is paid for overtime work done.
9. Only 2% of the workers said that the conditions in the refinery is excellent.
10. The workers said that the rest hours provided are satisfactory.
11. 26% of the workers said the grievance handling procedure were average and 70% said good.
12. 17% of the workers are highly satisfied with the leave facilities whereas the 11% were partially satisfied.
13
 Suggestions

• As only very few workers said the working condition in the refinery is excellent, there is a lot of room for
improvement to overcome this.

• Canteen for staff and worker is very limited as there are 300 officers and 600 non-officers and more than
2000 workers. So there should be at least 5 canteens, 3 in plant and 2 in Administrative building.

• And also there should be sufficient number of items in the canteens. As from the observation in
Administrative building limited items are provided and this leads to dissatisfactory to the employees.

• Canteen facilities for officers and staff can be merged so that interdepartmental communication can be
improved.

• The rest hours allotted to them should be extended to one hour.

14