Welcome

To Our Presentation
Purpose of Report

Identify the procedure of service

encounter.

 Recovery
 Adaptability
 Spontaneity

Problems & Solution

Recovery

1. When there is a technical problem of IRAS

during
registration, does IUB solve the problem quickly?

YES
NO MAY BE
4 20 1
Recovery

2. When a class has been cancelled, does IUB

provide any make up class to students?

YES
NO MAY BE
20 4 1
Recovery

3. If there is any technical problem during class

time such as power outage or problems with
projector, does IUB recover the problems
quickly?

YES

NO MAY BE
19 4 2
Adaptability

4. If a student has a problem of understanding

the class lecture, do the faculties provide extra
time to help the students?

YES
NO MAY BE
17 3 4
Adaptability

5. If there is a problem with the food quality at

cafeteria and students complain to the
authorities, does IUB take immediate action?
Adaptability

6. Does IUB provide financial services like waiver

and scholarship to students?

YES
NO MAY BE
23 1 1
Spontaneity

7.Does IUB provide any Counseling Service to

Students?

YES NO MAY BE
11 8 6
Spontaneity

8. Does IUB provide Campus Job to students?

YES NO MAY BE

23 2 0
Spontaneity

8.Does IUB organize functions and

cultural activities for students?

YES NO MAY BE

13 6 6
 RECOMMENDATION

Consumers suggestions;

 Fix IRAS website immediately

 Employees at register office should be more
concerned
 Improve food quality
 Our suggestions;

 Provide a girl’s hostel near IUB

 Provide a boy’s hostel
 Increase the number of computers at BBA lab
 Fix exam date and time without any clash
CONCLUSION
THANK YOU