You are on page 1of 14

How is Quality Defined?

CROSBY- conformance to requirements


DEMING- Meeting and exceeding the customer's need and
expectations and then continuing to improve
JURAN-"fitness for use" as perceived by customers.
GARVIN-??
• Total of characteristics of an entity that bear on its ability of satisfy stated
and implied needs. (ISO 8402: 1994)

• Degree to which a set of inherent characteristics fulfils requirements (ISO


9000: 2000)
Quality is performance oriented

Performance further depend on specifications.


Consumers’ Perception of Quality

Price
Technology Psychology

Ethical

Time
Contractual
Orientation
Documented agreements
containing
specifications or other precise criteria
to be used consistently as rules, guidelines,
or definitions

of characteristics,
to ensure that materials, products,
processes and services
are fit for their purpose-- ISO
LEVELS OF STANDARD
1st set of
Classification

Test Method
Specification
3rd set of
Classification
TYPES of STANDARDS Mandatory
Voluntary
Practice 2nd set of Classification
Terminology Product
Guide
Process
Classification
Service
Performance
Management systems
TEST METHOD
A definitive procedure that produces test result.

SPECIFICATION CLASSIFICATION
An explicit set of requirements to be satisfied by a material, product, A systematic arrangement or division
system or service. of materials, products, systems, or
services into groups based on similar
characteristics such as origin,
PRACTICE composition, properties, or use.
A definitive set of instructions for performing one or more specific
operation that does not include a test result.

GUIDE
A compendium of information or series of options that does not
recommend a specific course of action.
Test method: a definitive procedure for the identification
measurement, and evaluation of one or more qualities,
characteristics, or properties of a maternal, product, system, or
service that produces a test result.

Specification: a precise statement of a set of requirements to be


satisfied by a material, product, system, or service that indicates
the procedures for determining whether each of the
requirements is satisfied. They often are given as numerical
requirements with appropriate units and within reasonable limits

Practice: a definitive procedure for performing one or more


specific operations or functions that close not produce a test
result, these are not down graded tests. They include statistical
procedures, writing statements on precision, and selecting,
installing, and operating equipment.
Terminology: a document comprising definitions of terms,
descriptions of terms, and explanations of symbols,
abbreviations, or acronyms.

Guide: a series of options or instructions that do not


recommend a specific course of action. Guides suggest
approaches, offer guidance for a procedure, increase
awareness of available techniques and provide information
regarding evaluation and standardization.

Classification: a systematic arrangement or division of


materials, products, systems, or services into groups based
on similar characteristics such as origin, composition,
properties, or use. Examples include fiber and yarn
classification charts used in beginning textiles classes.
1. AATCC
2. ASTM
3. ASQ
4. AAFA
5. (TC)2
6. ANSI
7. ISO
A SPECIFICATION IS A DETAILED STATEMENT OF REQUIREMENTS

In other words,
A specification, or spec,
is a precise statement of a set of requirement
to be satisfied by a material, product, system, or service
that indicates the procedures
for determining whether each of the requirements is satisfied.
Types of Specification
1ST set of
Classification 2nd set of Classification
Size
Target Performance
Functional Color
Product Engineering
Material Manufacturing
Process Quality
Inspection
Test
Acceptance 3rd set of Classification
Installation Open
Use Closed
Disposal
Procurement