Beruflich Dokumente
Kultur Dokumente
Jiří Voříšek
Department of IT
University of Economics, Prague
vorisek@vse.cz
nb.vse.cz/~vorisek
1
Agenda
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Does ICT Matter ?
Capital expenditures of US companies to ICT:
1965 – 5%, 1980 – 15%, 1990 – 30%, 2000 – 50%
We believe that
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Case Study 1 – Food Sales
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Case Study 2
„How a capable management changed a florist“
Initial situation
• a small gardening with a store
• SWOT
– (-) a small group of customers
– (-) seasonality of sales (the greenhouses have been cancelled
because of expensive heating)
– (-) limitation to the local flowers
– (+) creative management (owner)
florist
(garden, customers
store)
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Case Study 2
„How a capable management changed a florist“
Main ideas of a new business strategy
• the target to increase multiply the turnover and profit within
a year period
• to use opportunities of the current age – cooperation,
joining the supply chain, ICT, …
• vision – a new model of business
– orders through the Internet
– participation of the customer on creation of bouquet (types of
flowers, design of the bouquet, packaging, wish card, place and time
of delivery)
– to offer prepared design of bouquet for less creative customers – to
hire an external designer
– to cancel the gardening – to buy flowers abroad (Dutch wholesaler)
– to use an external partner for the deliveries to the customers (Česká
pošta, FedEx,...) and for the payments (Bank)
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Case Study 2
„How a capable management changed a florist“
WWW
provider
Flower Florist
Bank Customers
wholesalers (garten, store)
Postal service
(Fedex)
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Is the significance of ICT
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Different Significance of ICT for Different Industries
(Coonan, H.H. et. all: Building Australian ICT Skills - Report of the ICT skills foresighting working group, Australian Government, Department of
Communications, Information Technology and the Arts., May 2006, ISSN 0 642 75354 7 )
©All
prof.industries
Voříšek 26.7% 333,560 10
Enterprise Application Delivery - Historical Perspective
1990s
ERP Applications
2005
(SW License Model)
Application Services
(Software-as-a-service,
Utility computing)
1960s
Data Processing
= !? Bureau
1970-80s
In-house Development
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Current Situation - User Perspective
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Current Situation - User Perspective
Cost of IT projects
• big global banks spend 15-20% of operating budget on
IT [Gartner, 2002]
• despite long experience many projects significantly
exceed their original budgets and planned
implementation time
• research of 117 US companies [CW, 2002]:
– 25% exceeded their budgets
– 20% were abandoned before completion
– 40% failed to achieve business objectives
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Current Situation - User Perspective
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Current Situation - User Perspective
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Current Situation - User Perspective
Communication
Services
Costs
19%
16%
Internal running
expences
HW 47%
50% External
SW services
31% 37%
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Current Situation - User Perspective
Traditional outsourcing
• Outsourcing organizations often use the same
implementation approach as end user organizations :
Support individual client organizations using separate
implementations sites and highly customized
applications (1 : 1 relation)
• Minimal reuse of resources leads to high costs
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Current Situation - Provider Perspective
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Current Situation - Provider Perspective
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Important business factors for change
SLA
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Important technological factors for change
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Sourcing Variants
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Framework for outsourcing
of IS/ICT Services, Processes, and Resources
Business processes
Customizat ion
ICT Services
are necessary for IS/ICT
business processes
O p e r a t i o n s - Service Delivery
support ? ICT Processes
I n t e g r a t i o n
Which processes/
Application software
resources has to be (ASW)
Data
Technological infrastructure
Middleware
HR &
connection
resources ?
energy
Hardware
(HW)
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Basic Types of Outsourcing
Business factors
importance
ICT factors
importance
3. Selective IS/ICT outsourcing
• Application service (ASP)
• ICT process outsourcing
• ICT resource outsourcing
4. Application development outsourcing
Make yourself !?
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Business Process Outsourcing
Supporting process /
Non ICT service
Supporting process /
Non ICT service
Outsourced
ICT Service "1" ICT Service "s"
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Selective IS/ICT Outsourcing
Business process "1" Business process "1" Business process "1"
ICT Service "1" ICT Service "s" ICT Service "1" ICT Service "s"
Resource "1" Resource "2" Resource "r" Resource "1" Resource "2" Resource "r" Resource "1" Resource "2" Resource "r"
ICT resource and its ICT process outsourcing ICT service outsourcing
maintenance (ASP)
outsourcing
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Comparison of traditional software license model
with ASP model
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Business Issues
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Comparison of software licensed model with ASP model
1990s
1960s
• faster = !?
Data Processing
Bureau
• cheaper 1970-80s
In-house Development
• more flexible
The end of 90s-2004
Traditional
Outsourcing
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Prerequisites for efficient deployment of ASP model
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Prerequisites for efficient deployment of ASP model
(Critical Success Factors)
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Effective management of business and ICT
processes and resources - SPSPR Model
Business, IT and Sourcing Strategies - Strategic
goals, products and services, types of customers, partners,... Management "S"
Layer
Suppliers for
Core Processes
Custmers
Core Process 1 Product/
Market of Service 1
Products Market of
and Business company
Services Core Process "p" products
Product/ Processes
Service "p" Layer "P"
Support Process 1 Support Process "pp"
Market of ICT
ICT
Services
ICT Service 1 ICT Service 2 ICT Service "s" Services
Layer
"S" Market of
ICT
Services
ICT
ICT Process1 ICT Process 2 ICT Process j
Processes "P"
Layer
ICT
Market of
ICT ICT Resource 1 ICT Resource 2 ICT Resource 3 ICT Resource "r" Resources "R" Market of
ICT
Resources Layer
Resources
Lease / sale of
supefluous resources
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Effective management of business and ICT
processes and resources - SPSPR Model
TOP
management
Process
Managers
Business and
ICT Service definition (SLA): IS/ICT
- content
- volume Delivered integration and
Service Order - quality Service
dimensioning
- price
CIO
Market
Who will of IS/ICT
deliver? Outsourcing /ASP
Services
In-house
How
ICT processes creation ICT Process sophisticated
Managers
process to
create?
Resource
requirement:
- content
Resource Delivered
(type)
Order Resource
- volume
- quality
- price
Resource Resource
manager 1 manager 2
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Close link between business, ICT,
and sourcing strategies
Sourcing
strategy (which Business, IT and Sourcing Strategies -
goals, products and services, types of customers, partners,...
component "in" "S"
and which "out")
Suppliers for
Core Processes
Custmers
Core Process 1 Product/
Partner Service 1
Market of
Products selection, Market of
and relationship company
Services Core Process "p" products
mng, Product/
evaluation,
Service "p" "P"
changes
Support Process 1 Support Process "pp"
Main decisions:
- who does
maintenance,
ICT Process1 ICT Process 2 ICT Process j
"P"
and upgrades?
- price/costs,
Market of
ICT
funding? Resource 1 Resource 2 Resource 3 Resource "r" "R" Market of
ICT
Resources Resources
Lease / sale of
supefluous resources
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Mature serviced oriented application
and technology architectures
Application
software 1
Application
software 2
... Application
software n
Application
software 1
Application
software 2
... Application
software n
(ASW 1) (ASW 2) (ASW n) (ASW 1) (ASW 2) (ASW n)
CV
CV
CV
CV
CV
CV
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Impact on ICT landscape
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Impact on ICT landscape
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Impact on ICT landscape
2000 2004
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Impact on labour market and ICT education
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Questions for Exam
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