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Swedish college of engineering and technology
Rahim yar khan
WHAT İS QUALİTY?
Quality
control
Swedish college of engineering and technology
Rahim yar khan
MANAGEMENT SYSTEM
Quality
Quality Management Management
System:
Management system
to direct and control an Quality Quality Quality
Planning Assurance Control
organization with regard
to quality – ISO 9000:2000
Criteria Prevention Inspection
driven driven driven
R O
S
E f
A
Q Management C T
U C Responsibility U I
I U S S
R S T
Measurement, F
E T Resource O
Management
Analysis & A
M O M
Improvement C
E M E T
N E
T R Input Product Output R I
S O
S S Realization Product
N
Value-adding activities
Information flow
DOCUMENTATION:
Quality Objectives
Goals related to quality – must be in sync with the Quality
Policy
Assigned to organizational functions
Tracked by Top Management
Quality Procedures
Step by step what the company does to meet policy
A procedure for each ISO principle
Processes for procedures that affect quality
Swedish college of engineering and technology
Rahim yar khan
ISO 9000 – INTERNATIONAL
STANDARD
Definition:
A family of standards and guidelines, that sets the requirements, for
the assurance of quality and management’s involvement in an
organization. To ensure products and services are consistent with
their intended purpose.
Achieve customer satisfaction
Continual improvement of performance and competitiveness
Continual improvement of processes, products and services
Comply with regulatory requirements
Swedish college of engineering and technology
Rahim yar khan
ISO 9000 – INTERNATIONAL
STANDARD:
How ISO 9000 is applied
Not required by government, up to management to follow
May require suppliers to be compliant to standards
○ Apply QMS to the operation
○ Continually assess the effectiveness
○ Make changes for improvement
○ Conduct audits
○ Submit to third party audits
○ Submit to a new registration every 3 years
Registration statistics
December 2007 -- 100,000,00 certificates were held in
179 countries
○ China 210,773
○ Italy 115,339
○ Japan 73,176
○ United States 36,192
China becoming a industrial Superpower building quality
recognition
Service sector now evaluated for suitability,
effectiveness, performance and quality
Swedish college of engineering and technology
Rahim yar khan
ORIGIN OF ISO 9000:
ISO the world wide federation developed to harmonize
national and international standards
Developed by American National Standards Institute (ANSI)
and American Society for Quality (ASQ) in 1987 after 35 years
Materials Policies
Lack of office Minimal
space Location
benefits
Restrictive budget No policy on staff
screening Turnover in
“Back-biting”
staff
Escorting clients to environment Lack of
appointments and supervision
having to wait
Paperwork Burnout
overwhelming Inadequate
training
Procedures People
Swedish college of engineering and technology
Rahim yar khan
TO SUMMARIZE….
Brainstorming
Nominal Group Technique
Flow Diagram
Cause & Effect Diagram
Central line
X-chart Copper
Action limit
1.3 Warning limit
1.2
1.1
1.0
0.9
0.8
0 10 20 30 40 50 60 70 80 90 100