 UK is divided into three divisions: North,

South and London. Each consists of 7 regions.

 If any BTS site in UK goes faulty, alarm is
raised and corresponding ticket is created by
front office(FO).
 Each ticket has NOC Reference ID.
 In Vodafone we have four priorities and their
SLA(Service Level Agreement) are:
 P1 5 hrs
 P2 20 hrs
 P3 61 hrs
 P4 27 days
 WFM(Work Force Management) tool used to
efficient planning.
 BMC Remedy

One TM
WFM

 Once the ticket is passed from BMC Remedy

to WFM, it is in unassigned status.
 ARQIVA
 WIG(Wireless Infrastructure Group)
 NATS(National Air Traffic Service)
 LSH(Lambert Smith Hampton)
 CELL CM
 TOTAL ACCESS
 Tom Tom is a tool used to check the nearest engineer
for high priority.
 To track the real time location of F.E.
 For site location.
 Traffic details.
 Vehicles details of F.E.
 Babcock: for antenna issues, rigging issues
 Speedy: for Generator
 Generator Power
 MITIE: facilities( lock issues)
 MEWP: Cherry picker
Unassigned

Assign
Book access & update notes in ticket
Dispatch Access request
W.E. C3 DTC
Accept Access delay

Travel

In progress

Resolved

Closed
THANK YOU