EDI-System Integration Team Reporting

Migration Incidents ISP Support

 ISP’s

Assigned by Reporting to
Cornelia Cornelia
Heidemann Heidemann
and in Public log
 Migration For HMS For HCS

Assignment of Task --Don’t know-- Arnd Urhan

Report Technical Issues --Don’t know-- Cornelia and Arnd

Report Non -Technical --Don’t know-- Arnd Urhan

Issues

Deployments Reporting --Don’t know-- To whole Team

*currently only HCS members are reporting

SAP Issues --Don’t know-- Arnd and Cornelia

**We don’t know to whom HMS colleagues are reporting and what are
migration tasks they are working on.
** Even don’t know what tasks Topcom is working on.
 EMAIL Support (EDI@de.hettich.com)

 Inubit Cockpit Monitoring

 SM-58 Activity

 SAP-IDoc Monitoring

 Old System Mapping Support

 Issues Process as of now

Process flow failed issues TOPCOM

Master data Issues Solving ourselves

Migration Issues Particular person who is dealing

the Migration development
New Partner Setup or Modifications or HMS
contacting with Customers

Partners Issues HMS

 All mails to the EDI Support are also being re-diverted to the mail boxes of
Cornelia, Arnd and Michael. With this process, the monitoring activity cannot be
planned and executed well.
 Email client is in German and need a change to English for better handling.
 Inubit Cockpit Monitoring Issues and SAP Idoc Monitoring

Issues Solution

Monitoring Inbound and Confusion on who is working at

Outbound what time

Connection failed Issues Confusion in who working on

which topic

Post Deployment SAP IDOC Confusion in who working on

Monitoring which topic

*Proposals are in another slide

Other Activities

Sreedhar or
SAP –SM 58 Activity In absence
Sudhakar

Checking mapping in Old Mapping Support by

System and Providing Cornelia
mapping Condition
  A responsible person will separate the mails
Inbox Status according to the partners or work, who is
dealing with
Arnd
Processing
 We can separate Emails by creating new
folders with name of Consultants.
Sudhakar
Closed
 We can configure in the IBM lotus notes in
Cornelia a way that if drag and drop mail to
particular folder. It will automatically sent a
copy of that mail to that particular person.
Sreedhar

 We can create a two status folders under

the all the consultants like Processing and
Closed.
Status :
 Processing : When task is process.
 Closed: Once task is completed.

 Either we need to keep a responsible person

for handling Email support or we need to
create a time plan as follows.

 For Example: We need to divide Quarterly or

Monthly or 2 Months like
 Nov, Dec- Sudhakar,
 Jan-Feb- Cornelia
 March, April-Sreedhar.

 A positive side by keeping a responsible, as

we are in migration phase we need to give
faster replies and solutions on the production
server to subsidiaries.
 Contacting with customers or clerks : HMS as well HCS team should be in
contact.

 Need to get the more description in the Email while a workflow fails.

 In future ,We need to solve the workflow failure ourselves, so we need learn
from Topcom “How to deal a process failed Issues”

 Need to get fast response while dealing production support whether from
TOPCOM or HMS or HCS.

 All the EDI-Support mails should come to EDI-support email box not to
individual emails boxes of the consultants.
Proposal to work with Inubit Cockpit Process Monitoring and SAP

 As we having 2 teams with 2 time zones, We can make into parts like first half
of the day by HCS and second half of the day by HMS.

 The person who is responsible will send a report after completion of his task on daily
basis to total team.

 All the team members should know whenever any major connection failed happens.

 After a change in mapping or migration or new setup, Atleast for 10 to 15 days the
same consultant should take care of monitoring in cockpit and SAP as well for
particular change.
 EDI Team generally consists of following roles

 Ticket Coordinator – Who assigns the tickets and daily checks the status of it.

 EDI Consultant – Who analyses the data from partners and develop accordingly.

 Integration Specialist –Who monitors all the support tasks and answerable to partners
regarding support issues.

 Technical coordinator –Who checks all the technical related tasks with whole team.