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Election Commission of India

A Presentation on the use of

IT Applications in Elections
Samadhaan – Public Grievance Redressal System

 Samadhan conceptualized as a comprehensive system

 Multiple modes for receiving complaints
 Software provides for online processing of
 Monitoring and alert mechanism built in
 Public can track and see ATR
 ECI – both email/PGRS – login level integration in process
 Helpline – CEO (1950) and DEO level (Toll free nos)
 SMS – on 56677
 Online through CEO website
 Android based mobile app
 Complaints received by CEO/DEO/RO/ERO – email/fax/post/physically
 All complaints received offline entered into Samadhan
 SMS acknowledgement sent on receipt of complaint
Processing of complaints

 All complaints received from all

sources integrated into Samadhan
 Provision for online forwarding of
complaints and submission of ATR
 Once complaint lodged it automatically
reflects in the concerned DEO/ RO/
Block login
Monitoring Mechanism

 Once complaint disposed – SMS sent to complainant

 Complainant can track status and view ATR online
 MIS available for monitoring by ECI/CEO/DEO/RO
 Time limit fixed for disposal and system of alerts in
 Once time limit expires letter sent from HQ to
district for speedy redressal.
Screen shots of Samadhaan
- Showing different features
Tamil Nadu – Public Grievance Redressal System
Single Window System
Election permissions
 Candidates and political parties need
different permissions
◦ For meetings
◦ For rallies
◦ For vehicles
◦ For temporary election office
◦ For loudspeakers
◦ For helicopters and helipads
Single Window System (SWS)

 A single window system put in place at every

RO level in each sub-division
 All permissions can be applied for and
obtained through the SWS
 Time limit earlier 36 hrs – now 24 hrs
 An ARO designated as nodal officer in every
SWS cell
 Inspector / SI deputed in every SWS
Vehicle Management System
Vehicle Management System
• Issuance of requisition letters for vehicles
• Capturing of vehicle details with address, mobile number and bank
details of Owner & Driver
• Generation of log book
• Online entry of payment, POL etc. through VMS
• Transfer of vehicles from one district to another district through VMS
• Generation of payment calculation chart and release order
• Information about payment / POL to vehicle owners through SMS
• Provision of online complaints by vehicle owners regarding payment
• 1,09,947 Vehicle registered on VMS for election duties
• 53,354 Vehicle released with full/partial payment
• 144.96 crore paid through Sugam till date
Vehicle Management System
Under District Profile -- Vehicle
requirement should be entered
Under Vehicle Master Data Menu Details of
district wise vehicles can be viewed.
Report---->District profile-->(i)Parameter of vehicle
requirement --> By the help this menu district wise
requirement of vehicle figure can be viewed
Requirement --> By the help this menu district
wise requirement of vehicle figure can be viewed.
By the help menu district wise district wise
verifying officers’ Name, Mob. No. can be
Election Commission of India

Election Monitoring
Objective :
 Computerized tracking of the election process with the critically
important objective of being able to take timely action in real time.

 Activity can be of predetermined nature or non-predetermined nature

(e.g. Incidents of violence). Both types of events need to trigger action
on getting recorded into the system.

 Automatic Alert system(by Web, SMS and Email etc)

 Automatic sending of SMSs to the persons who are not reporting
within scheduled / expected time limits.
 Automatic sending of SMSs to police stations, magistrates etc. on
receipt of reports of events like violence etc. from polling booths,
sector officers etc
 Current Poll day Activities
 Critical Incident

• Election Commission
 Can monitor the whole monitoring system
• Chief Electoral Officer
 Can monitor the whole monitoring system
 Fill the Officer Information details
 Manage Division, Zone and Range
• District Election officer
 DEO is responsible to fill the other election
related information.
Modules included:
 Election Officer Information
 Electoral roll
 Polling Station
 Polling Personnel
 Law & Order
 Complaint information
 Polling Incidence
 Live Webcasting
 Voter turnout
 Election Expenditure
Designed to facilitate various election related reports in various formats.
Application consists data entry module and display dashboard.
Covers before poll, during poll and after poll activities.

 Before Poll:
 Officer Info, Polling Station Information, Polling Personnel, Law & Order, MCC,
SVEEP, Complaint Information

 During Poll:
 Poll Event, Polling Incidence, District Turnout

 After Poll:
 AC Turnout, PS Turnout, Trends & Results
Information to be filled by DEOs/ROs
 Before poll -
 Officer Info ( information about contact details)
 Electoral Roll Information
 Polling Station Information ( district wise PS information)
 Polling Personnel
 Law & Order
 MCC (Modal code of conduct information)
 Complaint Information
 Election Expenditure Information
 EVM Information
Information from the District Election Office
 During poll-
◦ Poll Event
 Events can be of predetermined nature ( eg. Polling party dispatched, arrived etc.)
or of non-predetermined nature (eg. Incidents of violence). Both types of events
need to trigger action on getting recorded into the system.

◦ Polling Incident
 Real time incident information capture (Incident location may be
forest, lake, Polling Station, River, Road, Town and Village etc)
◦ District Turnout
 Capture the 2 hourly basis voter turnout (9, 11, 01, 03,05, End of Poll)

◦ Collection of Information
• On Website • On SMS • On Email

• On Mobile App • On Telephone • On Fax

Information from the District Election
 After poll-
 Fill Final voter turnout district wise
 AC/PC wise Voter Turnout Details
 Polling Station wise Voter Turnout
 Male(in %)
 Female(in %)
 Total(in %)

 Trends & Results Information ( information to be

filled by Genesys Counting application)
Election Monitoring Dashboard
Electoral Roll
Shows district wise electoral roll related information such as PER Coverage,
EPIC coverage, Gender Ration and EP Ratio
After selecting state from map, user can view details of selected state and
then can select various above mentioned parameters from the list to view
User can also click district to view details in tabular format.
Polling Station
 This can be used to view info related to
polling station such as total number of
polling station in state/district, total
polling station location, total BLO,
auxiliary PS etc.
 User can click districts to view more
details information in tabular format.
Polling Personnel info:
 It shows information related to polling personnel such
as vacancies of RO, vacancies of ARO, police SI and
 Transfer posted in home District etc.
 User can click districts to see detailed report.

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