Beruflich Dokumente
Kultur Dokumente
Sotiria Angelaki
Psychologist, Msc in Evaluation Theory,
University of Athens
Raptis Thanasis
Physicist, Economist, Msc Statistics, Msc
Informatics, PhD OR-Stat.
National School of Public Administration
THIS WORK AIMS TO….
Introduce
METHODS:
•Bryson’s Strategic Management Model for Public
Institutions
•Statistic Analysis (SPSS)
•Qualitative analysis (Context Analysis with Nvivo)
DATA:
•All the available open Data (Annual Reports, etc)
MATERIALS AND
METHODS
• Stakeholders Analysis
• Mission
• Vision
• Values declaration.
STEP 4:
ANALYSIS OF THE
ENVIRONMENT.
• External Environment :
– PESTEL Analysis
• Internal Environment:
– SWOT Analysis
– Qualitative Analysis
– Quantitative Analysis
– Any other method that improves the situational awareness
PESTEL ANALYSIS
POLITICAL Factor
• Political background / Political climate favorable to independent authorities
• Strong political will and institutional armoring of Ombudsman’s functions
• Embedded Democratic values of citizens
• High rate of maladministration cases and strong corruption index in Greece
ECONOMIC Factor
• Independent Authorities dependence on state budget
• Increased emphasis on tax revenues leads to citizens’ overtaxation and
consequently negative “tax consciousness” among citizens.
• Strong fiscal austerity causes market “asphyxiation” and degradation of
citizens’ living standards.
PESTEL ANALYSIS
SOCIAL Factor
• High rate of unemployment
• Low visibility of similar institutions/organizations
• High social protection needs due to increased immigration inflows, austerity
measures and economic crisis.
TECHNOLOGICAL Factor
• Digital illiteracy
• Low penetration of broadband connections
ENVIRONMENTAL
• Sustainable Development policies
LEGAL Factor
• Large and uncodified legislations leads to overlapping and conflicting
administrative responsibilities.
• Increased delays in judicial procedures
SWOT ANALYSIS
STRENGTHS :
• institutional strengthening
• institutional “prestige”
WEAKNESSES :
• Absence of strategic plan
• Lack of measurement indicator system
• Low visibility of institution among vulnerable social groups 13
OPPORTUNITIES:
• Increased visibility opportunities (visibility) through communication actions and
interventions
• Using existing structures (CSS) for territorial expansion of Ombusman’ services
• Deepening cooperation with relevant institutions abroad for the best exchange
practices
THREATS
• Inability to impose sanctions in Public Administration16
• Lack of resources / exclusive financing from state budget, which leads to governmental
dependence
INTERNAL
ENVIRONMENT…
Do Nothing Scenario
• 1. Frame question
• 3. Consequences of failure
STEP 6:
STRATEGY FORMULATION AND
DEVELOPMENT USING
BALANCED SCORECARD