Services” Made By-Tarun Arora Of BSc.(M.L.T.) Semester-4th Sem Roll No.-1640991115 Subject-Hospital Practices And Patient Care Support Services & House Keeping Services Support Services- • Support Services in terms of health care refers to the access of patients and residents have access to a broad variety of health services. • Health Professionals from a variety of backgrounds work together to provide these services to better our patient’s and resident’s health and well being. House Keeping Services- • House Keeping Services are those services which are essential to keep the hospital running in a proper manner so that it is able to fulfill the needs of the patient as well as of residents. • It mainly includes assistance to health care workers,sanitation services etc. Need Of House Keeping Services • To impart hygienic environment to the patient as well as resident. • To meet expectations of the community. • To maintain a standard in terms of quality. • To prevent the patient as well as residents from the nosocomial infections. Essentials For House Keeping Services It mainly requires following- • Appropriate storage space in the patient-care areas to keep day-to-day sanitation material as well as to keep used implements. • Stores in different areas to keep bulk sanitation material as well as machines. • Machinery to remove biomedical waste/garbage from different areas of the hospital to the final disposal site. • Lockers should be provided to the workers in different work areas. • Administrative area should also be catered to in the planning itself. Outcomes Of Good House Keeping Services It has following outcomes such as- • Great Patient satisfaction • Reduce patient suffering • Enhance public relation • More visits of patients • Reduction in cost of medical care • Reduce average length of stay • Prevent and control infection Types Of House Keeping Services There are mainly two types of house keeping services which are incorporated with hospitals to help in keep functioning them in a proper way are- • In house services • Out sourcing of house keeping services In House Services- • It includes the staff which are employed by the hospital on regular basis. • These services are managed by the hospital sanitation staff. Out sourcing Of House Keeping Services- • These are the services which are provided on the contract basis. • There hiring is based on the quality of the work they do or their market value. Challenges in Improvement Of Support Services The scope of improvement is reduced or ceased due to following reasons- • Low Priority Activity due to poor administration. • Overcrowding requires more no. of persons than hired. • Financial Constraints which play a basic role in acquiring any service. • Lack of awareness that is the goal of complete cleanliness cannot be achieve alone we all have to work to get clean and hygienic surroundings. Criteria For Staffing In House Keeping Services Following parameters are kept in mind while staffing of housekeeping staff- • Architectural Design • Cleaning Requirement as per repetitive cycles in 6hrs,8hrs etc. • Type of service required • Transport of biological waste management • Manpower required as per the increase in the number of patients. Scope Of Improvement There is a scope of improvement in the scenario of support services in the hospital in terms of quality that is the rise in the standards of the hospital because of employment of skilled staff which requires less training to work as per the code of conduct for running the hospital in a systematic way. The awareness among the people and proper functioning of the concerned authorities governing the particular hospital can play a big role in changing the scenario of the services provided. Thankyou