Using CB Predictor: Enter the Data on a Spreadsheet

Chapter 10s

A B C D
1 Crystal Ball Predictor for CCW
2
3 Year Quarter Call Volume
4 1 Q1 6,809
5 1 Q2 6,465
6 1 Q3 6,569
7 1 Q4 8,266
8 2 Q1 7,257
9 2 Q2 7,064
10 2 Q3 7,784
11 2 Q4 8,724
12 3 Q1 6,992
13 3 Q2 6,822
14 3 Q3 7,949
15 3 Q4 9,650

McGraw-Hill/Irwin Copyright © 2011 by the McGraw-Hill Companies, Inc. All rights reserved.
Using CB Predictor: Welcome

10s-2
Using CB Predictor: Input Data Pane

10s-3
Using CB Predictor: Data Attributes Pane

10s-4
Using CB Predictor: Method Pane

The Options pane for the CB Predictor dialogue box. All the
forecasting methods have been selected.

10s-5
Using CB Predictor: Options Pane

10s-6
CB Predictor Results

10s-7
 CB Predictor Results
A B C D
1 Crystal Ball Predictor for CCW
2
3 Year Quarter Call Volume
4 1 Q1 6,809
5 1 Q2 6,465
6 1 Q3 6,569
7 1 Q4 8,266
8 2 Q1 7,257
9 2 Q2 7,064
10 2 Q3 7,784
11 2 Q4 8,724
12 3 Q1 6,992
13 3 Q2 6,822
14 3 Q3 7,949
15 3 Q4 9,650
16 4 Q1 8,003
17 4 Q2 7,754
18 4 Q3 8,037
19 4 Q4 10,309

10s-8
Relationship Between CB Predictor Techniques and the
Forecasting Techniques in the Textbook

CB Predictor Technique Related Technique in Section 10.3

Single moving average Moving average

Double moving average Not covered

Single exponential smoothing Exponential smoothing

Double exponential smoothing Exponential smoothing with trend

Seasonal additive Not covered

Holt-Winters additive Not covered

Seasonal multiplicative Exponential smoothing with seasonality

Holt-Winters multiplicative Exponential smoothing with seasonality and trend

10s-9