Session 2

MANAGERIAL CHALLENGE

Copyright 2015 Pearson Canada Inc. 1

Learning Objectives
1. Describe the functions of management & the types
of roles managers play within organizations.

2. Identify the underlying philosophies of

management within the classical school of thought.

3. Discuss the underlying philosophies of the

behavioural school of thought in relation to
management.

4. Consider the importance and role of trust in the

workplace.
Copyright 2015 Pearson Canada Inc. 2
 Why study management thought?
Understand:
 how to best manage people.
 the differences in managing small and large
organizations.
 what approaches are relevant today.
 what managers do.

Copyright 2015 Pearson Canada Inc. 3

Functions of Managers

Copyright 2015 Pearson Canada Inc. 4

Roles of Managers

Copyright 2015 Pearson Canada Inc. 5

Management Philosophies

1. Classical
2. Behavioural

Copyright 2015 Pearson Canada Inc. 6

Classical Approaches to Managing
 Scientific Management
 Administrative Management
 Bureaucratic Management

Copyright 2015 Pearson Canada Inc. 7

Scientific Management
(Frederick Taylor)

 Standardizing & compartmentalizing

the work
 Supervising the workers
 Motivating the workers

Copyright 2015 Pearson Canada Inc. 8

Scientific Management
Standardizing & Compartmentalizing the work
 observation and measurement
 one best method for performing a job
 Keep it simple

Benefits:
 easy and inexpensive to train workers
 available pool of labour
 clear rules in how to perform the job
 little room for individual discretion
 consistent performance

Copyright 2015 Pearson Canada Inc. 9

Scientific Management
Supervising the workers

 Managers only take charge of their area of expertise.

 Managers’ mental work should be separated from
labourers’ physical work
 Workers are not capable of managing themselves.

Copyright 2015 Pearson Canada Inc. 10

Scientific Management
Motivating the workers

 Money is the only factor in motivating workers.

 Compensation must be closely tied to performance.
 Piece-rate pay was desirable.

 Eg., Merit pay for teachers?

Copyright 2015 Pearson Canada Inc. 11

 Think :
What management philosophy do you
think call centers are based on?

Copyright 2015 Pearson Canada Inc. 12

Administrative Management
(Henry Fayol)

 Each employee reports to only one boss.

 Team spirit and harmony.
 Company goals take priority over individual
interests.

Copyright 2015 Pearson Canada Inc. 13

Bureaucratic Management
(Max Weber)

 Rules and procedures

 Hierarchy of authority
 Division of labour
 Impersonality
 Selection and promotion

Copyright 2015 Pearson Canada Inc. 14

Behavioural Approach
 Human relations movement
 Mary Parker Follet
 Chester Barnard
 Modern Behavioural Science

Copyright 2015 Pearson Canada Inc. 15

Mary Parker Follet
 Coordination

 Self-management

 Collaboration

Copyright 2015 Pearson Canada Inc. 16

Chester Barnard
 Organizations are social systems

 Communication system

 Organizational objectives

 Authority over subordinates

 Collaboration

Copyright 2015 Pearson Canada Inc. 17

Modern Behavioural Science
& Motivation-Based Perspectives
 Motivating employees is key!

Copyright 2015 Pearson Canada Inc. 18

THINK:

Google or Amazon…
Whose got the better management philosophy?

Copyright 2015 Pearson Canada Inc. 19

Contingency Approach

Copyright 2015 Pearson Canada Inc. 20

Effective Teams
 Shared vision
 Empowerment
 Trust
 Culture of collaboration

Copyright 2015 Pearson Canada Inc. 21

 Concept Application:
Kicking Horse Coffee
Questions:

1. Discuss in detail which elements of the

behavioural school are being applied at the
Kicking Horse Coffee Company.

2. How might the classical school of

management also be applied effectively here?

3. What contingencies might influence the

suitability of the management style for
Kicking Horse Coffee?

Copyright 2015 Pearson Canada Inc. 22

Questions and Answers?

Copyright 2015 Pearson Canada Inc. 23