TEAM 1

1. PHAM QUYNH ANH

HCL Technologies 2.
3.
4.
5.
TRAN THI NGOC HA
VO ANH KHOA
DO THI TAM
MENEGUZ LISON
6. DASSE TIPHAINE
7. NGUYEN THU HUONG
1. Describe the main characteristics of HCL corporate culture

1) « Employees First, Customer second »

Employee empowerment
• fit with the customer challenge
• more skills = new idea = more customer
Only firm to have a positive growth during recession

2) From « EFCS » to « ideapreneurship »

To ideate = to firm an idea

Employee empowerment -> skilled -> autonomous and pro activity
Innovative idea for the client -> customer more satisfied
2. What are the main characteristics of HCL Business Strategy?

1) Development of high value-added services

IT outsourcing strategy based on flexibility of service offering and more and more value creation.
• increasing of sophisticates value-adding activities
• diversification of contracts

2) Empowerment and highlighting of employees

The employees bring the value to the customersHCL Business Strategy leads on the performance of
employees based on management focus on employee culture.
• employee-customer interface called the “value zone”
• creation of customized solutions for customers thanks to technologies and employees
3. What are the key HCL practices?

The HR politic is based on philosophy « Employees first » which counts 4 principles :

• Mirror Mirror : creating the need for change

• Trust through transparency : creating the culture for change

• Inverting the organization pyramid : building the structures for change

• Recasting the role of the CEO : transferring the responsibility of change

Are this principles put into practice in the HCL RH politic ?

3. What are the key HRM practices?

In practice
Dna of a small company in order to maintain the feeling that employees are responsible for
success

• Smart Service Desk

• U & IT

• 360 degree Feedback

• Directions Meetings

• Employee Passion Indicative Count

• MEME
4. Select key figures to illustrate HCL performance

• 514% increase in annual revenue

• 440% increase in net income

• 244% increase in market capitalization

• 56% increase in revenue per employee

• 15% reduction in employee attrition rate

* These key figures are taken within the time period from 2005 to 2013
5. What lessons and practical learnings can you derive from HCL HRM Policy?

• Creating an employee empowerment culture

• Applying the philosophy “Employee First, Customer Second”

• Encouraging change and change environment; developing tools and incentives for

implementing and managing changes

• Maximizing the technology in company’s operation to achieve better result

• Select the best teams, then empower them to reach their full potential
6. Select 2 videos on HCL on internet