The Ratan Revolution

Ratan Tata
A Man Who
Believes In
÷

 Tata companies
i Advinus Therapeutics
i Brunner mond 2005.
i CMC (software company)
i Corus (steel maker 2007)
i General chemicle industrial products
i Indian hotels (Taj Mahal 1903)
i Infiniti Retail (Croma)
i Jaguar Land Rover
i Magadi Soda Company
i mjunction services
i Mount Everest Mineral Water
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Tata Pigments
Tata Power
Tata Power Trading
Tata Precision Industries
Tata Projects
Tata Quality Management Services
Tata Realty and Infrastructure
Tata Refractories
Tata Services
Tata Sky
Tata Sons
Tata Sponge Iron
Tata Steel
Tata Strategic Management Group
Tata Tea
Tata Technologies
Tata Teleservices
Tata Teleservices (Maharashtra)
Tatanet
Tayo Rolls
Telco Construction Equipment
Tetley Group
The Tinplate Company of India
Titan Industries
TM International Logistics
Trent
TRF
Voltas
 TATA MOTORS 1945
‡ Tata Motors is the INDIA¶s largest
company
‡ It is the leader in commercial vehicle
‡ Top three in commercial vehicle
‡ Worlds fourth largest truck manufacturer
‡ Worlds second largest bus manufaturer
‡ 24000 employees are working in tata
motors
 mAm
i "best in the manner in which we operate, best
in the products we deliver, and best in our
value system and ethics.³
i Designed with a family in mind.
i With the foundation of its rich heritage, Tata
Motors today is etching a refulgent future.
A car that runs on air could soon be
a reality for Indians.
 Worlds first air powered car:zero emission
by next summer.

‡ This six seater which should be avail In INDIA next year

is powered entirely by a tank filled with compressed air.
DEFINATION OF CRM
Ë If customer relationships are the heart of business
success, then CRM is the valve the pumps a
company's life blood. As such, CRM is best suited to
help businesses use people, processes, and
technology to gain insight into the behavior and value
of customers. This insight allows for improved
customer service, increased call center efficiency,
added cross-
cross-sell and upsell opportunities, improved
close rates, streamlined sales and marketing
processes, improved customer profiling and targeting,
reduced costs, and increased share of customer and
overall profitability.
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TATA SERVICES
‡ Our Customer Assistance Centre provides
a wide range of customer services 24
hours a day, 7 days a week.
‡ Technical guidance, servicing and
maintenance tips.
‡ Product and Sales information.
‡ Urgent spare part requirements
‡ Close to the customer always.
‡ AC repairs using modern AC charging
machines
‡ Accidental repairs by expert in body &
spare part technology.
‡ Car Care Treatments, Anti Rust
Applications
‡ Gold club member ship, Annual
Maintenance contract, Annual Scheduled
Service contract, Vehicle Health checkup
plan, etc
‡ world class automated workshops
= Qualified and trained Technicians, Service
Advisors and Customer Relationships Officers.
= Use of special tools and quality parameters for
repairs.
= Best in industry labour charges.
‡ 24 hours helpline and a breakdown help line
vehicle
‡ 100% assurance of usage of genuine Tata
Motors spare parts.
= 1 year warranty on workmanship on all kinds of
repairs
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