Glitch

& BDO
Skimming
Fraud
BPI ( Bank of the
Philippine Islands)
June 7,2017

BPI account holders claimed on social media

that they have lost a huge sum of money and
some even found their account being debited
or credited twice for a transaction in the past.
the bank said that they have already
identified the internal system error that
is causing the transactions which
occurred between April 27 and May 2
to double-post on June 6.
that they are currently suspending
access to their electronic channels to
speed up their rectification efforts to
remedy the issue. Clients may not be
able to log on to their BPI Express
Online apps and website until their
system is rectified.
 Please accept our deepest apologies as our
electronic channels [ATMs, Express Online,
and mobile app] remain deactivated as we
aim to resolve the matter at the soonest time
possible,” BPI said in an advisory to clients at
3 p.m.

“ “We assure you that the integrity of your

accounts will be maintained. We thank you for
your continued patience as we work to
resolve this internal system issue
satisfactorily,”
 “In the process of rectifying balances of accounts with
June 8, 2017
mis-posted transactions, we have noted that certain
accounts
There stillsome
are still reflectaccounts
incorrect balances.
that haveTo allow us to
incorrect
balances. Here’s
do the BPI’sadjustments,
necessary official statement
we willon thattomatter:
need
de-activate our electronic channels today.
Clients will continue to be serviced by our branches,
which will be open until 7:30 pm today. Furthermore,
our other banking systems, such as credit cards,
remittance, SWIFT, equities brokerage (BPI Trade),
investments, and loans remain operational.
You have our commitment that this internal system
issue will be resolved satisfactorily. We reassure our
clients that the integrity of their accounts will be
maintained.”
June 9, 2017
Access to their electronic channels such as
ATMs, online banking, and mobile banking
has finally been fixed since 9:00pm of June
8, 2017

"As we expect an initially high volume

of transactions, you may experience
traffic-related difficulties in accessing
online and mobile channels, but we
anticipate this to normalize very soon,"
DICT’s statement:
(Chairman, Rodolfo Salalima)
Assured the public outage of the BPI online
facilities that week was not an act of
cybercrime
Initial investigation showed no apparent
hacking had taken
BPI’s President statement:
(Cezar Consing)
The bank system picked up the wrong files or
transactions when it ran a batch process Tuesday
evening.
Data processing glitch was an internal issue not a
case of hacking

“I’d like to emphasize that when we complete this

process, we will make sure that no one, I repeat, no
one, has lost money. I apologize very earnestly and
very sincerely to our clients who had been affected
this
BPI Senior Vice President Catherine P.
Santamaria said the problem was caused by
internal error and not due to hacking.
BPI Head of Enterprise Service Group
(Ramon Jocson)

A female “specialist” of the Bank of the

Philippine Islands (BPI), who owned up to
the computer glitch.
Reassigned to another area
 BDO Skimming
Officials of Banco de Oro also explained
questionable ATM transactions on June 16.

Edwin Romualdo Reyes, (BDO Transaction

Banking Group executive Vice President) said
they traced three separate incidents, affecting
seven out of the bank's 3,700 ATMs in three
different locations.
pointed to ATM skimming.