INTERNATIONAL ORGANIZATION FOR STANDARDIZATION

Organisation internationale de normalisation

‡ network of the national standards institutes of 157 countries, on the basis of one member per country, with a Central Secretariat in Geneva, Switzerland, that coordinates the system.

Why standard?
poor quality, do not fit, are incompatible with equipment we already have, are unreliable or dangerous

‡ raising levels of quality, safety, reliability, efficiency and interchangeability as well as in providing such benefits at an economical cost.

To Standardized the following:

‡ Global progress & liberalization of trade ‡ Presentation and linking of individual areas ‡ Compatibility of communication systems ‡ Development of standards for new technologies ‡ Care for the developing countries ‡ Trust of the users

Uses of ISO Standards

‡ industrial and business organizations of all types, to governments and other regulatory bodies, to trade officials, to conformity assessment professionals, to suppliers and customers of products and services in both public and private sectors, and, ultimately, to people in general in their roles as consumers and end users.

Uses of ISO Standards

‡ ISO standards contribute to making the development, manufacturing and supply of products and services more efficient, safer and cleaner. They make trade between countries easier and fairer.

Uses of ISO Standards

aid in transferring technology to developing countries. ISO standards also serve to safeguard consumers, and users in general, of products and services - as well as to make their lives simpler.

ISO 9000 and ISO 14000

‡ ISO 9000 has become an international reference for quality requirements in business to business dealings, ‡ ISO 14000 looks set to achieve at least as much, if not more, in helping organizations to meet their environmental challenges.

Quality Management Principles

‡ Organizations rely on customers. Therefore: ‡ Organizations must understand customer needs. ‡ Organizations must meet customer requirements. ‡ Organizations must exceed customer expectations.

Quality Management Principles

Organizations rely on leaders. Therefore: ‡ Leaders must establish a unity of purpose and set the direction the organization should take. ‡ Leaders must create an environment that encourages people to achieve the organization's objectives.

Quality Management Principles ‡ Organizations rely on people. Therefore: ‡ Organizations must encourage the involvement of people at all levels. ‡ Organizations must help people to develop and use their abilities.

Quality Management Principles ‡ Organizations are more efficient and effective when they use a process approach . Therefore: ‡ Organizations must use a process approach to manage activities and related resources.

Quality Management Principles ‡ Organizations are more efficient and effective when they continually try to improve.
Therefore:

‡ Organizations must make a permanent commitment to continually improve their overall performance.

Quality Management Principles ‡ Organizations perform better when their

decisions are based on facts.

‡ Therefore:

‡ Organizations must base decisions on the analysis of factual information & data.

Quality Management Principles ‡ Organizations depend on their suppliers to help them create value. Therefore: ‡ Organizations must maintain a mutually beneficial relationship with their suppliers.