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Learning Objectives
12-2
Learning Objectives
12-3
Learning Objectives
12-4
Business and IT
Global e-business
E-commerce
Other IT initiatives
12-5
Components of IT Management
12-6
The Business/IT Planning Process
12-7
The Business/IT Planning Process
Strategic Technology
development architecture
Resource
management
12-8
Information Technology Architecture
12-9
Managing the IT Function
12-10
Organizing IT
12-11
Avnet Marshall Organizational Components
12-12
Managing Application Development
Systems
analysis
& design
System Prototyping
maintenance
Application
development
involves…
Quality Applications
assurance programming
Project
management
12-13
Managing IS Operations
IS operations management
– Concerned with the use of hardware, software,
network, and personnel resources in data
centers
12-14
System Performance Monitors
Optimize
computer system
performance
Monitor Facilitate
computer job capacity planning
processing and control
12-15
Features of System Performance Monitors
12-16
IT Staff Planning
Evaluating employees
Recruiting, training,
and rewarding good job
and retaining
performance with salary
qualified IS personnel
increases, promotions
12-17
IT Executives
In charge of all IT
planning/deployment
12-18
Other IT Positions
E-commerce Technical
architect team leader
Systems Chief
analyst Security Officer
12-19
Technology Management
12-23
Offshoring
12-24
Failures in IT Management
Frequent downtime
IT not used
efficiently Poorly managed application
development
12-25
Management Involvement & Governance
Governance structures
– Steering committees, executive councils
– Encourages active participation in planning
and controlling business uses of IT
– Helps avoid post-development problems
12-26
Sr. Management’s Involvement in IT
12-27
IT Governance Approaches
12-28
COBIT in Action
12-29
The International Dimension
Concentrates on
These models are
maximizing risk-adjusted
structured, yet agile,
return from both knowledge
global, yet local
and technology assets
12-30
Global IT Management Dimensions
12-31
Global IT Management Challenges
Political Challenges
12-32
Global IT Management Challenges
Geo-economic Challenges
12-33
Global IT Management Challenges
Cultural Challenges
Political philosophies
12-34
Transnational Strategies
12-35
Transnational Business/IT Strategies
12-36
Global Business Drivers
12-37
Global IT Platforms
Hardware Difficulties
Import
High prices High tariffs
restrictions
Long lead
No local Lack of
times for
service or “localized”
government
spare parts documentation
approvals
12-38
Global IT Platforms
Software Difficulties
12-39
International Data Communications Issues
12-40
The Internet as a Global IT Platform
The Internet
An interconnected matrix that reaches tens
of millions of users in over 100 countries
Business environment free of
traditional boundaries and limits
12-42
Key Questions for Global Websites
12-43
Internet Users by World Region
12-44
Global Data Access Issues
Privacy legislation
12-45
U.S.-E.U. Data Privacy Requirements
12-46
Internet Access in Restrictive Countries
12-49
Global Systems Development
12-50
Internet-Enabled IT Development
12-51