Introduction to

Six Sigma
Introduction (What is Six Sigma?)
● Originallydeveloped by Motorola.
● Objectives:
o Improve quality process by reducing
variation and removing the causes of
defects
o Measure, analyze, improve and control
business/manufacturing processes using
suitable tools/methods
o Sustained quality improvement through
commitment from the whole organization
6 SIGMA APPROACH
DMAIC process
Stands for Define, Measure,
Analyze, Improve and Control
This is similar to the Plan, Do,
Check, Act cycle discussed
previously.
Approach

Main difference is only in the names ...

Make sure you use the appropriate names e.g. Plan (PDCA) or Define and
Measure (DMAIC)
DEFINE
●Problem definition
●High level process maps
●Metrics
●Improvement goals
MEASURE
●Process Analysis
●Probability and Statistics
●Data Collection and Analysis
●Measurement Systems
●Process Capability
ANALYZE
●Data Analysis
●Hypothesis Testing
●Quality Function Deployment
●Failure Modes Effect Analysis
IMPROVE
●Design of Experiments
●Taguchi Design
●Kaizen
CONTROL
●Statistical Process Control
●Poka-yoke
●Muda
●5S