Beruflich Dokumente
Kultur Dokumente
INTEGRATED WORK
3000 2583 2729 2461 2500 2630 2563 2701 2653 2435
2500 2304
1926
2000
1500
1000
500
0
month
Competitors
15.90% 15.40%
11.20%
(Vildozo, 2017)
Supply Chain - Macro
Process and Micro
Process of Toyota
MACRO PROCESSES
Strategic Processes
Key Processes
Customer Needs
Customer Needs
Logistics Quality Preparation of Quality
Distribution
Management Control the Vehicle Control
Support Processes
MICRO -
Damage Distribute to
PROCES Reception Washed Evaluation
inspection dealer
SES
Distribution Damage
to external inspection
warehouses
Installation of
Transportatio accessories
n to Focal
company
Body and
paint
Storage
add extra
accessories
Supply Chain Mapping (Actual Metrics)
Strategic level is
set objectives
The main objective of the Toyota del Perú
company is to deliver the cars to the clients in the
shortest possible time
Supply Relationship Management (SRM)
The local accessories suppliers of the - Ennova (foggers)
company are: - Toyocar (alarm, camera and sensors)
- Alarinsa (training system, camera and The suppliers of additional accessories
sensors) for the company are:
- Autoper (alarm) - Imposac (leather)
- SGF (alarm) - Protemax (leather)
- WF Trading (camera and sensor) - Segurifilm (leather)
- Yichang (2DIN radio) - Pineda Automotriz (spare parts)
stock of another
dealer in a city or
nearby state
request a
manufacturing
vehicle
Customer Relationship Management
(CRM)
Percentage and number of vehicles not delivered to dealers
Sales reduction graph
Bibliography
Procurements Leaders (2013) Suppliers Relationship Management. Recuperado de:
https://www.procurementleaders.com/AcuCustom/Sitename/DAM/052/sample-strategy-guide-SRM-
0613_1.pdf [Consulta: 21 de mayo del 2018]
Croxton, K.L. (2003). The Order Fulfillment Process. The International Journal of Logistics
Management, Vol 14(1), pp. 19-32
Huan, Sheoran, , and Wang, G. (2004) 'A review and analysis of supply chain operationsreference
(SCOR) model', Supply Chain Management: An International Journal , vol. 9, no. 1,pp. 23 – 29.
Sezen, (2008) 'Relative effects of design, integration and information sharing on supply
chainperformance', Supply Chain Management: An International Journal , vol. 13, no. 3, pp. 233 -240.