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GSM5210
Lecture 9
12/07/2018 1
Marketing Research Process
Step 1: Problem Definition
Step 2: Development of an Approach to the Problem
Step 3: Research Design Formulation
Step 4: Fieldwork or Data Collection
Step 5: Data Preparation and Analysis
Step 6: Report Preparation and Presentation
Screening and Cleaning Data
Step 1: Checking for errors
• Testing of assumptions
Preliminary Analyses
Frequency Analysis
• For continuous variables (i.e. age, total perceived stress, total optimism)
– Range
– Mean
– Median
– Standard deviation
• Exclude cases listwise (cases are totally excluded from all analyses)
• Exclude cases pairwise (exclude the case only if they are missing the data
required for a specific analysis)
• Solution
– Remove all outliers
(a) What percentage of the staff in this organisation are permanent employees?
(Use the variable employstatus) 61.2%
(b) What is the average length of service for staff in the organisation?
(Use the variable service) 5.03
2. Assess the distribution of scores on the Total Staff Satisfaction scale (totsatis)
for employees who are permanent versus casual (employstatus).
(a) Are there any outliers on this scale that you would be concerned about?
YES, PERMANENT, RES ID 343. FOR CASUAL, RESPONDENT ID 104
(b) Are scores normally distributed for each group?
Reliability of a Scale
• Scale’s internal consistency
• 0.6 to 0.9
1. Check the reliability of the Staff Satisfaction Survey which is made up of the
agreement items in the datafile: Q1a to Q10a. None of the items of this scale
needs to be reversed.
Choosing the Right Statistical Test
Exploring relationships between continuous variables
• Pearson correlation
– Relationship between two continuous variables
• Factor analysis
– Reduce a large set of items down to a smaller, meaningful number of constructs
• Multiple regression
– Explore explanatory ability of a set of independent variables on one continuous dependent
variable
Choosing the Right Statistical Test
Exploring differences between groups
• T-tests
– Independent sample t-test: compare mean scores of two groups (i.e. males vs females)
– Paired sample t-test: compare mean scores of two sets of data (i.e. before and after)
• One-way analysis of variables (ANOVA)
– Repeated measures ANOVA: Compare mean scores on continuous variable of the same
sample on more than two occasions
– Between-groups ANOVA: Compare mean scores on continuous variable of two different
groups of people
Relationship between Continuous Variables:
Correlation
• Purpose:
– To describe the (1) direction and (2) strength of the linear relationship
between 2 variables
• Assumption:
– Linear relationship
• Pearson product-moment coefficient is used for
– Interval (continuous) variables or
– One continuous variable and one dichotomous variable
• Spearman rank order correlation is used for
– Ordinal variables or
– Ranked order
Relationship between Continuous Variables:
Correlation
• Pearson correlation coefficient (r)
– Range from -1 to +1
– Relationship: negative or positive… their interpretation?
– Strength of relationship
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