DELIVERING UPWARD

FEEDBACK
TRAINING OBJECTIVES

►Define upward feedback

►Explain the importance of upward feedback
►List the necessary conditions and steps for an
upward feedback conversation with a supervisor
►Select the appropriate action in an upward
feedback scenario
WHAT IS UPWARD FEEDBACK?

►Feedback from employees to their direct supervisors

►Upward feedback can be formal or informal

►Face to face
WHY UPWARD FEEDBACK?

►To enhance two-way communication

►To develop a more collaborative work environment

►To improve organizational performance

and outcomes
UPWARD FEEDBACK- PLACE AND TIME

►Suggest meeting to provide feedback

►Professional atmosphere without distractions

►During work hours

SCENARIO

►Choosing meeting time and place

SCENARIO REFLECTIONS
ASSESSING THE ENVIRONMENT
FOR UPWARD FEEDBACK
►Am I ready to offer constructive upward
feedback?

►What can I do to help my supervisor be

receptive to feedback?
SCENARIO

►Setting the environment

SCENARIO REFLECTIONS
CRAFTING UPWARD FEEDBACK-
FOCUS YOUR MINDSET

► Growth Mindset

► Intentions
CRAFTING UPWARD FEEDBACK

►S- share observations

►E- explore assumptions

►E- entertain other perspectives

►K- keep present and future-focused

 SCENARIO
►I notice that you do ___ well.

►It seems to me, that ___ is lacking in our department.

►How do you see the lack of __ in our department?

►What about trying ___ to improve ___ in

our department.
SCENARIO REFLECTIONS

►Is this feedback helpful?

►Can my supervisor control the issue?

UPWARD FEEDBACK -
PUTTING IT ALL TOGETHER
Did I Select a time and
construct my place, and schedule a
Am I focused Yes Is my feedback Yes Yes
SEEK meeting with your
on a growth constructive?
statements? supervisor to provide
mindset?
upward feedback.

No No No

Seek advice from a

Reflect on your Review SEEK to
peer or mentor to
intentions. Focus on ensure your feedback
help you focus on
improving is focused and well
developing trust and
communication. received.
a growth mindset.
UPWARD FEEDBACK-
PUTTING IT ALL TOGETHER

► Present positive comments before negative

► Have possible solutions in mind for issues

► Keep discussion focused on work-related issues

SCENARIO

► Find the Flaw

SCENARIO

► More nuanced situations

WRAP UP
REFERENCES
Gallo, A. (2010, March 24). How to give your boss feedback. Harvard
Business Review. Retrieved from https://hbr.org/2010/03/how-to-
give-your-boss-feedback

Impraise Blog. (n.d). Overcoming the fear of feedback [web log

comment]. Retrieved from https://blog.impraise.com/360-
feedback/overcoming-the-fear-of-feedback-performance-review

Latham, G. & Wexley, K. (1994). Increasing productivity through

performance appraisal. Reading, MA: Addison-Wesley