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Work order delivery operation guidance

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 Which positions need work order in the delivery field
Definition of delivery order ：According to the activities of engineering and maintenance, project issues
work order to delivery staff and delivery center, drive job execution, support project management, task
management and operation management.
Project / Delivery Center Work-oriented position Work Order Owner ticket types How to send ticket On-line
requirement

Cx PD ISDP action Manual Optional

Technical Engineer Project TD、TL ISDP activity flow work order Automatic/Manual required
Delivery Project
Site engineer Project PCM、RPM ISDP activity flow work order Automatic/Manual required

Subcontractor Project PCM、RPM ISDP activity flow work order Automatic/Manual required

MS Project FSE Maintenance TL OWS ticket Automatic/Manual required

iCare ticket、OWS ticket

CS Project Maintenance Engineer Maintenance TL Automatic/Manual required

FSE
FSC FSC TL iHub ticket、OWS ticket Automatic/Manual required
Technical Engineer

（RSC/CSC） Technical Engineer RSC/GSC TL iHub ticket Automatic/Manual required

Platform stuff platform Dep manager ISDP action、OWS ticket Manual Optional

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 Work order data digitization operation plan
 What to see
Work order digital operation
Project delivery dashboard
(Work Order in ISDP、Action in ISDP）
Scene integration dashboard
(Digital operation in OWS）
Remote deliverydashboard
(Digital operation in iHUB）
 How to see
① stuff see work order ： Analyze employee work order coverage, work order
completion rates, work order completion rates from regional, representative,
and project dimensions
② work order check stuff： Analyze staff coverage, staff efficiency, and staff
time deviations based on work order categories
③ Work Standardization：Enhance standard and work order standard working
hours, reduce non-normative work orders and adjust working hours
baselines
 Where is the data
Other system database Permission-based control
SSAS Analysis Services Power BI Dashbord
Data Lake
Power BI Server
1. HQ complete Power BI
ISDP database foreground dashboard
Real-time
Synchronized
every day synchronization
development
2. HQ publish Power BI
model
Local Excel data source Power BI Desktop
1. Custom development based
on released models
2. User builds based on local
User-developed data source

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Work order data digitized key indicators of operation
 Ticket coverage
Work order digital operation
(no ticket, saturation)  Work Order receipt timely rate  Work order standard rate  Work Order closed timely rate

http://10.204.167.115/REPORTS/powerbi/sar%20panel/sar%20workorder%20panel/south%20africa%20region%20workorder%20panel/%E5%9C%B0%E5%8C%BA%E9%83
%A8%E5%B7%A5%E5%8D%95%E7%9C%8B%E6%9D%BF?rs:embed=true
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 Work Order Data- Resource Evaluation
1) Rep PMO / NTD routine operate and release work order data, analysis staff efficiency, develop inefficient staff
improvement program, and continuously improve project delivery efficiency.
2) Regional PMO / NTD / HR should routinely conduct operational analysis of data, formulate delivery efficiency
improvement methods and optimize order management rules to guide the project team to continuously improve
the delivery efficiency
NO. Evaluation Item Indicator Definition

1 Work Saturation Personal actually total work orders complete time / monthly standard working hours

2 Timely completion rate Personal work orders numbers / total work order numbers of project.

3 Work order efficiency Personal average numbers of daily work orders / project average numbers of daily work orders
The project leaders routinely check work efficiency, focusing on stuffs whose work saturation or timely completion rate is less than 50%,
stuffs whose work order efficiency ranking last 10% based on the same type of work order, stuffs that don’t have work order for one week.
For above staff，project leaders should promptly analyze and counseling staff and develop work efficiency improvement plan.
Project evaluation rules，Based on three dimensions scoring ：work saturation, timely completion rate and work order efficiency
Evaluation score = work saturation × 50 + timely completion rate × 30 + work order efficiency × 20
The evaluation score is referred for performance evaluation, in principle, if the the evaluation score of the project group ranked lower than
the top 30%, the evaluation score is not higher than 4 points, ranking behind 30%, evaluation is not higher than 2 points. (5 points totally)

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 Operating instructions （ How to create an activity flow -CT）
HQ has completed many scene activity flow templates ，PM can use it as below：

Introduce the
1 template

2
选择需要引入的模板

HUAWEI TECHNOLOGIES CO., LTD. Page 6

 Operating instructions （ How to create an activity flow -CT）
HQ has completed many scene activity flow templates ，PM can use it as below：

引入模板

1 选择条目

2

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 Used Guidance (manual invoice batch import)
Temporary work orders can be batched import

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 Common mistakes
Creating an activity flow does not apply to
template introductions and standard
activities.
Create Ticket by hand instead of selecting
a standard campaign name
HUAWEI TECHNOLOGIES CO., LTD.
Activities do not bind standard
milestones and tools
activities except milestone must be set
lead time,if lead time is 0，the workoder
will do not have planned start time.
which is not right.
Page 9
 Thank you
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The information in this document may contain predictive statements including, without limitation, statements regarding the future financial and
operating results, future product portfolio, new technology, etc. There are a number of factors that could cause actual results and developments
to differ materially from those expressed or implied in the predictive statements. Therefore, such information is provided for reference purpose
only and constitutes neither an offer nor an acceptance. Huawei may change the information at any time without notice.

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