Beruflich Dokumente
Kultur Dokumente
Module 1
Business
Communication,
Management, and
Success
Business Communication,
Management, and Success
To learn how to
Begin to develop effective
messages.
Think creatively.
1-2
Business Communication,
Management, and Success
Start by answering these questions:
Will I really have to write?
Don’t I know enough about
communication?
What do I need to know about my
audience(s)?
1-3
Business Communication,
Management, and Success
Start by answering these questions:
Now that I have my analysis, what
do I do with it?
What if my audiences have different
needs?
How do I reach my audience(s)?
1-4
Workplace Communication
Challenges
40 million people in the U.S. alone have
limited literacy skills, including some
college graduates.
States spend more than $220 million
annually on remedial writing programs for
employees.
Corporations may spend $3.1 billion
annually to fix problems from writing
deficiencies.
The cost is $22.13 per page for a typical
letter.
1-5
Differ based on
Purpose.
Audience.
Information.
Organization.
Style.
Document design.
Visuals.
1-8
Internal
Subordinates
Supervisors
Peers
External
Customers/Stockholders
Unions/Government Agencies
Press/General Public
1-9
Basic Purposes
Is clear.
Is complete.
Is correct.
Builds goodwill.
Saves the reader’s time.
1-11
PAIBOC
PAIBOC